149 results found
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QR code shouldn't be attached to confirmation email
Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.43 votesHi Mewsers!
You can now disable the QR code from all guest-facing emails through the Settings.To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.
If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.
Have a great day,
Aneta -
Chain distributor configuration
For chain properties, it may be useful to set up only one configuration to enable booking at any of your properties. Expansion of distributor configuration could enable this functionality and ease the booking process for guests who may be interested in staying at multiple locations.
41 votes -
Notes by department
Notes are often added to reservations and meant for a specific department. To help clarify who each message may be intended for, notes functionality could be expanded to include a field for department. This labeling could help eliminate confusion and notify each team about important information.
40 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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40 votes
Hello, I have some good news from Mews Distributor! We have just released “required phone number” functionality.
Need to contact your customers? Make phone numbers mandatory in your Distributor booking engine.
You can now decide if the Telephone field in the Distributor booking engine is required for customers. Update your Distributor configurations to enable this feature.
Best regards,
Martin Kucera
Product manager, Mews Distributor -
Add marketing opt-in to last step of Distributor
To implement the tick box for receiving marketing updates.
38 votesHi Mewsers!
The feature was released and is located. The marketing opt-in check box is located at the last screen of the booking (the Details page).Have a great day,
Aneta -
Allow guests to change their e-mail at the Kiosk
Like when our guests check-in online, it should be possible for our guests to change their e-mail doing check in at the Kiosk. We have a lot of guests who make their reservations through booking.com and then they don't get the chance to write their own e-mail address, because we already have the autogenerated one on their profile.
37 votes -
Add loyalty program classification when a customer profile has a loyalty code.
When a loyalty code is added manually or via the channel manager, Mews will automatically assign the loyalty program classification to this customer.
37 votes -
Enable Kiosk to scan IDs + Driver's Licenses in US + Canada
99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.
Scanning IDs and DLs is a needed feature in North America.
Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.
32 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Logo in Distributor to send to homepage
Property logo in the Distributor should take visitor to the property homepage.
32 votesHi Mewsers,
If you wish to make your logo in the booking engine clickable, we recommend using the solution called “Distributor widget” which is basically a booking engine embedded in your web page.
With that, you have full control over the header of the page. Here is the documentation: https://app.gitbook.com/@mews-systems/s/distributor-guide/distributor-widget
Please have a look at the website of our client for a reference (just navigate to the booking engine). https://staygenerator.com/
Have a great day,
Aneta -
More options for payment during online booking
For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.
31 votes -
30 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Automatically add guest profile to new reservations or extensions
When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.
30 votesHello Mewsers,
Thank you for your feedback.
We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!
We look forward to hearing your continued feedback.
Kind regards,
Aldair -
Operator Payment Terminal Integration
Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
With a payment terminal integration 100% of our guest can make use of the self check-in30 votesHello, the integration of terminals and Mews Operator has just been delivered and you can start ordering it now. To learn more details about the solution, pricing etc., please, visit https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product Manger
Mews.com -
Option to edit or disable mandatory OCI/GDPR mail
We are having a lot of discomfort with the tone of voice and content of the email that gets send out automatically after booking, and thus being the first email that guests receive after they make a booking. The mail starts with "At <PropertyName>, we are dedicated to your leisure..."
This email cannot be disabled, nor can it be edited to OUR tone of voice. As our property isn't actively using online check-ins, this is for our guests a pointless email. (except for the GDPR notification) After this mail, we are still forced to send a confirmation mail, upselling mail…
28 votesHello from Mews product team!
Good news! You can now request disabling of the “Customer added” email (also known as “Account created”) through our Support.
Based on several feedback sessions with many of you this solution is looking to be the best one (comparing to e.g. email customization).
Thanks for all your inputs.
Aneta -
Seach bookings by booker
To be able to seach for booking using the bookers profile - not only by the guest profil.
For both group and individual bookings it would be more efficient and easier to find bookings.27 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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create option to make nationality and telephone number mandatory fields on Distributor
create option to make nationality and telephone number mandatory fields on Distributor
27 votesHello,
phone number can be now set as mandatory – you can do it in Distributor settings. How to open your distributor settings Is described in our help guide https://help.mews.com/hc/en-us/articles/360002246997%22.
Speaking about nationality – what kind of problem are you trying to solve? Why do you need nationality mandatory?
It is currently mandatory in Online check-in which is available for all of your guests.
Jakub
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23 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en/mews-kiosk-is-now-available-for-ios. Thank you again for sharing your idea!
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22 votes
Hello,
the product images have been released recently.
You can now add pictures of your products in Distributor—start uploading so your guests can see exactly what you’ve got to offer :-)
Best regards,
Martin Kucera
Product Manager, Distributor -
Sort name search results by recent
When looking for a name in the search bar, the results are shown in alphabetical order. It would be way more convenient if the client profiles where sorted by closest reservation in time.
That way, when typing "Smith", you'll first get Mr Smith that has a reservation tomorrow or Mr Smith that just left last week-end and not Adam Smith from 4 years ago.21 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Ability to customize time the emails are sent
The ability to chose at what time the emails are sent.
e.g. online check out invitation21 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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