7 results found
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Send confirmation without rates
Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.
144 votesHi everyone!
This is already possible by implementing routing rules that send those items paid by the company directly to a company folio, instead of keeping under the guest. This is the same use-case as one must do when working with Expedia, for example.
The routed items will not be shown to the guests, while they will still have all the information they need from the confirmation and other emails.
Thank you for submitting your idea, and feel free to reach our support team for assistant shall you have any questions setting up your routing rules.
Yours,
Ettore Zotarelli - Senior Product Manager
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Include cancellation policies in reservation confirmation email
Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.83 votesHello!
I am happy to announce that this has been released!
https://releases.mews.com/en/introducing-a-new-way-to-create-professional-looking-guest-emails-in-mews
Thank you for your ideas and for being a part of the Mews community!
Yours,
Ettore
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SMS messaging
You really should be able to send SMS messages to guests. This very basic and available in PMS systems far less advanced than mews.
Should be top priority
18 votesHello from the Mews product team. We are happy to let you know that your feature request has been released. We've introduced SMS to Mews, and it can now be set up through the Marketplace. For more information, please check out our release note here: https://releases.mews.com/en/improve-online-check_ins-and-increase-upsell-revenue-with-our-sms-add_on-in-mews-marketplace-iFxmojhC. Thank you once again for sharing your idea!
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Hide Rate for Online Check-In
Have the ability to hide rates for the online check-in. This is required for agents (wholesale) or some OTAs (packaged rates) where the rates should not be communicated to the guests.
This should be part of the rate configuration and also affect rate display on the confirmation emails.10 votesHello from the Mews product team.
We are so pleased to let you know that your feature request already exists: rates that are routed to a company (or OTA) bill do not appear to guests; this is how we recommend setting up rates collected by an OTA that therefore should not be visible.
Please check out our help article about routing products to company bills.
Thank you again for sharing your idea!
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Placeholder button colour
We require the ability to customise the colours of buttons, such as "Chat with Us" or "Manage Reservation," within the email templates.
Currently there is no option other than the default Cobalt Blue.
This flexibility will enable us to align their design seamlessly with the visual identity of the property's website and overall brand communication.
3 votes -
Link to call the lobby
Ability to send a link allowing clients to call the lobby directly by clicking on it
1 voteHello from the Mews product team!
We are happy to let you know that your feature request already exists within our customized email templates.
Phone numbers can be made clickable in HTML using a simple code such as <a href="tel:+17139339065">+1-713-933-9065</a>
Thank you for sharing your idea!
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Default value - mail templates
Currently, as soon as you make a modification, to any mail template, you erase the default settings for the template - which is all fine and well if you want continue customising your template and understand how to do so.
However from time to other you would like to go back to the original settings. Would it be an idea that the default button next to the template name, could be active, such that when you engage it, the template settings would revert to default ?
One great thing with the default settings, is that all translations have already been…
1 voteHello!
I am happy to announce that this has been released!
https://releases.mews.com/en/introducing-a-new-way-to-create-professional-looking-guest-emails-in-mews
Thank you for your ideas and for being a part of the Mews community!
Yours,
Ettore
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