186 results found
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Overbooking Filter to Reservation Report
please add an overbooking filter in the reservation report. So you can find these unallocated bookings easier and quicker
1 voteHi Nick,
Thank you for sharing your feedback with us. Did you know that because overbooking’s have not been allocated to a specific space you can find them in the reservations report by grouping by space?
There is a recorded overview of exactly how you can use this functionality in the link below:
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SC Number in Company Profile
At the moment the SC number is posted at the IATA field which is incorrect.
Please create a new field for the SC number and include it into the reporting.The SC number is the international ID for companies within Accor and helps to ensure to have the correct company profile selected.
This "little" change would effect allot and would be highly appreciated not only from MOA Berlin but all Accor hotels using MEWS worldwide.
Thank you in advance.
Best
Mariusz2 votes -
Wrong Translations Begleiter
Hello,
the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").
Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".
Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
it is very confusing.Translated with www.DeepL.com/Translator (free version)
1 voteHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. All translations described have now been resolved. Should you encounter any other issues, please do let us know and we will address them.
Thank you again for sharing your idea!
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Enable Kiosk to scan IDs + Driver's Licenses in US + Canada
99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.
Scanning IDs and DLs is a needed feature in North America.
Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.
30 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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DRIVE SALES: Google Ads Conversion Tracking
On Google's paid networks: Search, Display and YouTube and I want to track conversions (e.g., which ads convert into confirmed bookings).
A better approach to tags is allowing placement of Google Ads' conversion tracking code directly into Mews: 1) Booking confirmation page, and 2) Newsletter sign-up confirmation page.
Beyond sales, tracking conversions for newsletter sign up is necessary too. For example, I can predict how much it will cost me to generate X amount of newsletter sign-ups with enough historical data. If my historical average is $3 per newsletter sign-up over 12 months, I know it will cost me about $1,000 to…
2 votesHello from the Mews product team,
Thank you for your suggestion, Google Ads conversion tracking can be enabled through Google Tag Manager.
You can install conversion tracking tag by following this guide: https://support.google.com/google-ads/answer/6095821?hl=en
(“Option 2: Use Google Tag Manager” section)Read how to enable Google Tag manager for your Mews booking engine: https://mews-systems.gitbook.io/distributor-guide/distributor-widget/integrations
I hope that helps.
Have a great day,
Aneta -
attach files to internals tab
We have long term residential guests who stay with us through a partner provider and who each sign a contract before they arrive - it would be great to be able to attach a copy of the contract to the guest profile so we can refer to it quickly and easily.
1 vote -
add language as field when exporting customer profiles to excel
When you export customer profiles to excel, the field 'language' is not added. So I need to filter on postal code to know which language the customer speaks. Which is totally incorrect.
Please add the field 'language' to the excelfile guest profiles.11 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Background
It would be great to have a picture of the hotel as background in the Booking Engine instead of grey or white.
4 votesHi Mewsers!
Thank you for you input. This is already possible, please refer to the following Help guide: https://help.mews.com/en/articles/4244308-upload-your-background-image-for-navigator-and-distributorHave a great day,
Aneta -
QR code shouldn't be attached to confirmation email
Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.43 votesHi Mewsers!
You can now disable the QR code from all guest-facing emails through the Settings.To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.
If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.
Have a great day,
Aneta -
Online check-out for guests who are in a hurry
Hey, I was thinking it would be cool if there is an online check-out option for guests who are in a hurry- just in case the queue is longer at some times- they could check themselves out via the plattform with which they booked and put in the keycard in a machine (like a ticket machine). To avoid people leaving without paying open bills, the machine could decline the keycard with a loud noise and inform us at the reception. I know that this might seem too good to be true and not manageable but I have actually been to…
1 voteHi Mewsers,
we already offer the online check-out to guests who are in hurry and who want to skip the queue at the reception.Guests can do the online check-out from their phone, tablet, or laptop. In case there are some unpaid bills they are required to pay for them, they can add their billing details or claim items from minibar if your property have any.
https://help.mews.com/en/articles/4245851-what-is-online-check-outTry it out! Guests love it!
Check-out is also coming to the Operator, soon, so stay tuned! :-)Have a great day,
Aneta -
Bill Preview to (Property) Email
On the body of the email the guest receives, it would be good to change the signature line in the email. We would like to change “The Mews Team” to “AutoCamp Russian River”. Our guests don't know who "The Mews Team" is and it should default to the property name.
2 votesHi Robert,
thanks for your input. That makes sense! We put the property name to the signature. It should appear in production in the upcoming days.Have a great day,
Aneta -
Adding an email-placeholder for room number
Currently, with a self check-in through Operator, the only time the guest is informed about his/her room number is at the final step of the check in.
We would like to set up an "After check-in" which the guest can look at if he/she doens´t remember the room number and no reception is there. In order to do so, we would need a placeholder for the room number! Would be great, thanks!8 votesHi everyone! Thank you for submitting this idea. I am happy to tell you that it has been released!
Cheers,
Ettore
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Ability to customize time the emails are sent
The ability to chose at what time the emails are sent.
e.g. online check out invitation19 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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internals
It would be useful to have a pin (like there is for paymaster accounts or returning guests) on a reservation that contains internals for a quicker review of guests' information.
4 votes -
children email to be skipped
When checking in via Operator email for Children should be allowed to be skipped.
69 votesHello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.
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Include the guest address in the self check in for Operator
Posiblity to include home adress when the guest checks in themselves in the operator
6 votesThis capability is now available to customers view the Check in form settings.
https://releases.mews.com/en/more-precise-data-collection-with-the-new-improved-check_in-form-5KUGFTsG
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Send test email from within 'Mail Templates'
As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.
114 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
Now you can actually see all the preview of emails within the customization of emails.
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reply on a guest message
If you receive a reservation via distributor, the guest can send you a message in Mews but the hotel cannot reply?!? Than, we have to send an email and this is not stored in Mews.
2 votesHi Mewsers,
if you received the message from guest via messaging service directly in PMS it was sent from guest portal, not directly from Distributor. You can easily reply on that message through messaging module directly in Mews Commander.
You can read more in Help article: https://help.mews.com/en/articles/4245614-read-and-reply-to-messages
I hope that helps. :-)Have a great day,
Aneta
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Lock company profile
Would be great if we can lock certain company profiles.
So we can ensure its not overridden. Some integrating parties use these, and when deleted integrations may break. Also in certain countries specific fields are required. Would be great if we could also lock these for modification such as VAT fields/ Code fisc. etc.4 votes -
Delete profiles Automatically
being able to set up parameters for the deletion of guest data. Some countries have restrictions for how long we are allowed to store this data. I.E 2 yrs after the last check in, or something similar.
4 votes
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