885 results found
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Encode room cards shortcut window
A shortcut window, where the daily check-in arrival
room numbers are listed and its possible to encode the room keys accordingly with like 2 clicks!1 vote -
Send Bills to Kiosk
Mews already lets staff send a reservation to the Kiosk at check-in — guests see it instantly without searching. It works beautifully.
My Proposal: add a "Send bill to Kiosk" function. This can be used during check out period. Guest reviews line by line on the Kiosk, staff edits in Mews if anything is wrong, guest confirms and pays, then check out.
Benefits: paperless, faster check-out, and a consistent Kiosk experience from arrival to departure.1 vote -
Staatsangehörigkeit als Pflichtfeld in der Booking Engine
Da die Meldepflicht für Staatsbürger desselben Landes seit 01.01.2025 entfallen ist, müssen wir als Hotel keinen Meldeschein mehr unterschreiben lassen. Daher ist es zwingend erforderlich, die Staatsangehörigkeit schon im Buchungsvorgang abzufragen. Daher bitten wir euch umgehend, dass wir einstellen können, dass die Staatsangehörigkeit zum Pflichtfeld in der Booking Engine wird.
1 vote -
Product-display Control Across Different Booking Engines
We need the ability to control which products are shown in the different booking engines, instead of having the same setup across all channels.
Some of our partners use their own booking engine and offer special products. Therefore, we want to decide which products they can access and sell, while keeping others exclusive.
1 vote -
Self check in via kiosk restriction
A button to restrict a reservation regardless of rate code to do a self check in via kiosk. For example if there is a preordered vip sparkling wine etc to be delivered to room or if there is a issue with the payment that needs to be resolved via staff. By choosing to restrict self check in via kiosk the guest would be asked to see the staff to do a check in.
1 vote -
Display Portrait Photos Correctly
So far only landscape photos look good. But the landscape are cut.
1 vote -
Sign in Account
Feature request: Add guest account Sign-in to the Mews Booking Engine
Sign-in method: Email + password
Placement in flow: Show Sign-in on the Contact details step (before payment), so returning guests can sign in before entering personal data
Expected behavior after sign-in: Automatically prefill contact details (for example: name, phone number, address) from the guest profile
New guest flow: Option to create an account during booking
Account recovery: Forgot password via email
Privacy: Clear consent for storing and reusing details for future reservations1 vote -
No repetition of information
Do not ask for data that is already known (e.g., from a previous step or URL parameters). This also applies to the selected dates.
Avoid making visitors fill out the same form multiple times
1 vote -
Context-aware flow in the booking engine
From the package page → package preselected in the booking module, going directly to room selection. In this flow, the package comes before choosing a room type.
If someone selects a package with limited availability (such as the Easter package), it is important that this can be passed along so that a visitor can only select the valid dates for that package from the main domain.
From the room page → room preselected, with packages prominently displayed as optional add-ons (possibly in a separate step). At the moment, the packages are somewhat hidden.
The selected product should always remain visible…
1 vote -
one mail per group reservation
Would it be possible to make it optional to send emails for groups only to owner of the reservation and once? We now book rooms for groups all on 1 guestprofile. And when there are 8 rooms booked, this guest receives alle service emails 8 times.
2 votes -
automatischer Check-in nur für Buchungen die online eingecheckt haben
Wäre super, wenn man den automatischen Check-in nur für die Buchungen einstellen kann, die bereits online eingecheckt haben.
1 vote -
Produkte gruppieren
Produkte in einer Bestätigungsmail gruppieren.
Z. B. 4xHalbpension 4xHund etc.Nicht für jedes Einzelprodukt und jeden Tag einzeln
1 vote -
Show service promotion descriptions in the Booking Engine
The Booking Engine currently shows only the name, image, and price of a service promotion. The description entered in the service settings (e.g., for parking) is not displayed to guests. Please enable service promotion descriptions to appear directly in the “Enhance your stay” section of the booking page.
4 votes -
rates on booking engine
We offer a special 28 days rate. However based on the booking engine capabilities, this 28 day rate only shows up when someone looks to book for exactly 28 days. We need something on the booking engine that allows for a contextual note when someone searches, for example, 15 days, that there is a better price if you book 28 days
2 votes -
Customize the product order in the booking engine
I wanted to highlight the importance of being able to customize the order of products in the booking engine. When you have a large number of listings, it should be possible to manually choose which products appear at the top and are therefore shown to guests first.
This would be a valuable feature for properties that want to prioritize certain products
1 vote -
Add classification from rooming list
For example if a guest is disabled, an automatic update of the (new) profile from the imported rooming list makes it easier for hotel users to keep track of specific needs. It is too time consuming to define a customer classification for each new profile being created, so it would help if it could be defined via the AI generated rooming list.
At the same time, most hotels handling crew want to be able to see that the guest is a crew member from previews and timeline as it helps with i.e room assignment. So marking the profile with the…
2 votes -
Tischreservierungen auch ohne Aufenthalt
Es wäre super, wenn man über ein Gastprofil einen Tisch reservieren kann, ohne dass eine Zimmerbuchung besteht. Aktuell müssen wir Gastdaten sowohl in Mews als auch in ResDiary einpflegen wenn wir Leistungen über Mews abrechnen und zusätzlich eine Tischreservierung benötigen.
1 vote -
Improve Guest Profile Merge Experience
Clients often perceive the system as slow or unresponsive during profile merges because:
Merging takes time — it takes some time before the merged profile disappears.
Pages do not auto‑refresh — After merging, it may require the user to manually reload to display the updated data, which can make the system appear broken or lagging.
8 votes -
Skip "Blocklist" Customers in Guest Profiles Clearance
Mews currently allows automatic or manual clearance of inactive guest profiles. However, if a blocklisted guest becomes “inactive,” their profile can be cleared as well. Because the blocklist flag is tied to the profile’s email, deleting the profile can remove the blocklist — allowing the guest to book again.
Problem
Hotels risk losing important safety and security protections if blocklisted guests are cleared along with inactive profiles.Requested Enhancement
Please introduce a safeguard that ensures blocklisted guests remain blocked even when old or inactive profiles are cleared. This could be achieved by:- Automatically skipping blocked profiles during clearance, …
10 votes -
Email Editor: Space Category as a condition type in Dynamic Content
Currently, the Dynamic Content / Display Conditions feature in the new email editor supports segment-based conditions (e.g. trip.businessSegmentId). This is useful, but it does not cover one of the most common personalization use cases: showing different content depending on the booked room/space category.
We would like to request that space category (resourceCategoryId) is added as a native condition type in the Display Conditions UI — alongside the existing segment-based conditions.
Our specific use case:
We want to display a different room image in the Confirmation Letter depending on the guest's booked space category (e.g. Standard Room, Studio, Barrier-free). This would…3 votes
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