779 results found
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gastprofielen filteren op stad
Het is momenteel enkel mogelijk om gastprofielen te filteren op land, het zou fijn zijn als dit ook gefilterd kan worden op stad. Zo kunnen we altijd bijhouden hoeveel procent er uit eigen stad geboekt wordt.
1 vote -
Monthly TOP Client report
Hi,
Is it possible to have a report, that shows all my clients, per month, sorted out by room revenue and / or roomnights? NET revenue, without VAT and breakfast.
So I could keep track which company generates how much revenue / RN / ADR month by month.Thank you,
Alver from Tallinn2 votes -
Automatic mail translations
Currently, we have four Houses, each with its own set of individual mailings. This results in 104 different emails in our native language alone. When translating these into two additional languages, we end up managing 208 separate email templates. Every time we make a change to one email, we must manually update all corresponding translations.
It would be highly beneficial to have an automated translation system for all text elements within the emails. The same applies to products, where automated translations would also be a great improvement.
5 votes -
Enable Placeholders in Guest Portal/Documents
Enable Placeholders (currently only used in Mail Templates) to be used in Guest Portal, specifically the check in/check out documents.
2 votes -
Send before start mail at anytime
Hello!
Unfortunately, before start emails are not send for reservations created after the checkin time on the day of arrival (last Minute bookings). There should be an option to have those emails sent at any point, regardless of time.
Regards,
Jean-Philipp Spieß11 votes -
SMS
We are interested in adding the SMS add on but before you fix the phone number issue it will not be worth it.
In our previous system they separated the country code from the nr. just do it like that. So we choose the country code from the drop down menu and then write the number after. It should be easy even to integrate with different channels - I know it is possible with booking.com and Expedia.
I think when making a reservation there are some things that are basic: name, telephonenumer and email adress. That there is an issue…
3 votes -
Formatierung für Raumkategorie E-Mail
Bei der Raumkategorie kann ein individueller Text eingegeben werden, ursprünglich im html Format und somit auch richtig formatiert, Seit zwei Wochen wird ist es zwar möglich ohne html code die Informationen einzugeben jedoch kann man wichtige Infos nicht hervorheben und auch ansonsten keinerlei Formatierungen hinzufügen. Es wäre schön wenn Formatierungsoptionen angeboten werden.
1 vote -
nationality
When you make a new reservation and add details such as name, email etc. In the first window make it mandatory to choose nationality aswell.
ge the system to recognise country codes in phone numbers in reservations and add nationality autoamtically. For example +46 for sweden.the possibility to edit multiple profiles at the same time to add nationality
3 votes -
Upgrade guests
If I upgrade guest free of charge in advance, the guests are able to see it in the kiosk. We would like to keep that as a suprise upon their arrival. Furthermore, it does not show them as a upgrade. If we gave them a free upgrade they are not able to see their original booking in the kiosk. (Original Room Catergory) which may confuse them.
4 votes -
As it is now it is only possible to send new messages to internal users. We would like it to be possble with guests.
As it is now it is only possible to send new messages to internal users. We would like it to be possible with guests as well.
Meaning that we will be able to send messages to guests without them having done the online checkin or messaged us first.
Thank you.5 votes -
Customization of products
Customizing the products availibility for online check in (adding the availibility per day, per rate code)
6 votes -
When making a reservation as booker, you should have the ability to choose wether or not guest receives an email confirmation
When making a reservation as a booker, there should be an option to determine whether the guest receives an email confirmation or not. This flexibility is particularly important for personal assistants (PAs) and corporate bookers who manage travel arrangements on behalf of others.
In many cases, PAs prefer to handle all communication with the guest directly, ensuring consistency in information and maintaining control over the booking details. Automatically sending a confirmation from the property can sometimes cause confusion, especially if the guest was not involved in the booking process or if additional arrangements need to be communicated separately.
Providing bookers…
4 votes -
Bill as Package on Kiosk
When property has a bill as package enabled for the a product, while the product is hidden on the invoice, it remains to be displayed on the Kiosk during check-in.
Properties are required to hide some product to be displayed since it is expected to be hidden from the guest such as a commission adjustment product .
3 votes -
Allow property administrators access to all the cases logged for their property
It would benefit properties & esp. property administrators to see all the cases logged for their property. This way the entire staff can directly contact the support without having to report each issue to the property administrator or have the cases reported first to the property administrator who then contacts the support. This also enhances issue tracking for the property during holidays and other times of absence from work.
2 votes -
Set Signature as optional
Hi,
we would like to not ask for the signature during Online Check in or Kiosk Check in. Reason is that this takes extra time + the registration card (Meldegesetz) is nat mandatory anymore. So we do not want to ask for this to ensure better guest journey. It would be good to add this to the check in fiels which prperties can edit to make sure collect only the data they need.
3 votes -
Clarify check-out time options and policies for online check-out
Customizable preferred check-out time. With the online check-out guests are asked what their preferred check-out time is, but this is not customizable. It makes it very unclear for guests that this does not guarantee their check-out time and we are not able to state that extra charges apply. It would make sense that hotels can adjust this according to their own policies
1 vote -
Communicate directly with customers via their Booking.com email address
We want to be able to communicate directly with customers via their Booking.com email address. This is possible in many other systems, but yours does not offer this option. As a result, customers who book through Booking.com do not receive any scheduled communications. This is a major issue that can only be resolved by you.
3 votes -
Ability to block the other rooms within a parent room if one of these rooms are being booked
In Mews, it is possible to create a parent room, so one room could be sold as two separate rooms or together (room A + B = parent room). Ideally, we would like to also have the option so that when the customer books room A, room B is automatically removed from sales. This will prevent other people booking the other room.
2 votes -
Bookable Period
Would be nice if in the invoice description at the place of night will be overnight ( as german description as Nacht -> Übernachtung).
This is at the moment not possible, this"words" come from the service hard coded information and this are the only available options at the moment: night, day, Month and hour.1 vote -
Feature Request: Dynamic Screensaver Message – Show "Checkout" in the Morning
Currently, the Mews Kiosk screensaver always displays "Check-in" throughout the day. However, in the morning, the primary action for many guests is checking out, not checking in.
To improve guest experience and streamline the process, we propose that the screensaver dynamically updates based on the time of day:
- Morning hours (e.g., 06:00 - 12:00) → Display "Checkout"
- Afternoon & evening (e.g., 12:00 - 06:00) → Display "Check-in"This small change would make it clearer for guests, reducing confusion and ensuring a smoother self-service experience.
Would love to hear feedback from the community! 🚀
7 votes
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