105 results found
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Improve SMS messaging
The SMS Service Add on Subscribtion is a good Idea, but it might can be improved as following:
1.) The way this product add-on is being priced is not a good fit for smaller hotels. Why can't there be pure pay-as-you go model, maybe with a higher individual SMS charges, but only on the acutal volume sent? I mean, the cary over that remains from the 50 € each month for us cannot ever be consumed...
2.) Track clicks: currenty there is no way to know if the sent sms messages are actually improving online check-in rates. It would be…2 votes -
Confirmation & Quotation Emails: Breakdown of Total Cost + Tax
Net Properties would like to see the breakdown of total cost in Confirmation and Quotation Emails between Net + Tax, and then Gross Value.
Currently only Gross Total is displayed.
2 votes -
Automated post-checkout feedback surveys
After a guest checks out, we would like to automatically generate and send them a feedback survey.
2 votes -
Display guest messages and internal messages apart
Display guest messages and internal messages apart, or at least in a different color, so you cannot reply a guest with an internal message by mistake.
2 votes -
Email placeholder for travel agent confirmation number
Create a new placeholder for confirmation emails so that any travel agent confirmation numbers entered into Mews are displayed in the email.
2 votes -
Language in confirmation email
If a regular booker (who has their default language in Dutch) books a room and wants an English confirmation, in stead of Dutch this is not possible. It would be great that when the booking engine language is set in a specific language, the bookers (or guest) gets the confirmation in that language.
2 votes -
Custom sorting options on Confirmation Emails
Have the option to choose several sorting options in multi-stay reservations. E.g. by arrival date or by guest name.
2 votes -
Display text of "Order email template" text in the default confirmation email
When setting up space categories, we have the field "Order email template".
Unfortunately the text filled into this field is not sent in the default confirmation email.
You have to set up a custom confirmation email.My request is: Please include the "Order email template" text in the default confirmation email.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Turn off emails sent to Booking reservations
It would be great to be able to turn off auto emails from Mews to the reservations made via our direct connection with Booking. The guests receive these emails, thinking they are from Booking, which confuses them.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Disable automatic online check-out email for continuing reservations
Disable automatic online check-out email when the customer has consecutive reservations or changes rooms. Detecting if the customer with the same email continues their reservation the next day should not send the online check-out email so that it is not duplicated.
1 vote -
Being able to personalize a quotation email
Currently, it is not possible to send any notes or remarks with the quotations. The quotation is sent with one template (yes, it can be customized but this will affect all quotationss sent, and it should be addressed individuall). It would be useful if we could add a comment or a note each time we send a quotation so the guest can get more details.
Practical example: When we are overbook, we like to send a new quotation instread of cancelling the roo. We woulc make an offer (optional reservation) to the guest with another room available. However, the guest…
1 vote -
Allow changing colors of placeholders
When changing colors of placeholders, it still appears blue on gmail accounts. Would be great to allow the change of color to apply across all apps to make it more consistent with overall branding for each property
1 vote -
Send confirmation email to channel reservations
Many properties operate with a multitude of connections to distribution partners:-
- Direct connectivity to Booking & Expedia (and I expect more in the future)
- A channel Manager ex. SiteMinder to connect to all the others
- A GDS / BE representing company like SynXis on behalf of Relais & Châteaux (RC) or Small Luxury Hotels (SLH)It should be possible when setting up Channel Managers (all of the above) or Distribution partners if this is a better terminology to indicate in the connection if a confirmation should be sent.
I know that most OTA's will not allow for…
1 vote -
Show alerts to inform about importan information to guest
It would be great if relevant information for specific times can be shown as an alert message in the booking engine.
Guest searches for a room during a certain periond and a message is getting shown, which is triggered by an either defined date range for the time of booking or time of stay.
This would be helpful for:
-restaurant closures during the time the guest does stay
-renovations going on in the hotel
-certain hotels services are not available during the staying period
-could also be used for advertising special events in the hotel1 vote -
for Reservations with a Booker, give the option to only email the customer the confirmation & Cancellation Emails
As the title says, right now you have the option for Customer & Booker, Booker, or None. we would like to see Customer as an option. sometimes we need to confirmations to just go to the customers, and not spam our bookers with the confirmation and cancellation emails.
1 vote -
Placeolder for deposit amount in the "Automatic settlement failed" email
When we make a manual booking for a rate that requires a downpayment the "Automatic settlement failed" email is sent out if there is no credit card attached.
This, in itself, is a good thing. However it is often unclear for the guests how much they have to pay. They's have to find back the original booking confirmation (might have been months ago) and look through the rate description to figure out how much they have to pay.
A simple placeholder for the amount that the automatic settlement rule was supposed to have taken would be great for these cases.
1 vote -
Reply button URL placeholder in Unread message notification template
Speratate the details and the button in {messageDetailsHtml} to allow the "Reply" button as a unique placeholder URL, as it is the only button you can't edit or manipulate using HTML.
1 vote -
Customizable dated automatic mails for events, roadworks, ...
Automatic email templates for event, traffic changes,...
Template can be created with the necessary information ( + possible link)
To inform guests of events taking place during stay ( that may have an impact).
E.g. local city events that have an impact on accessibility for that arriving or departing guest.
New Year's dinner/ Party, ...These templates should then be able to be created, and linked to a future date, that all guests arriving/departing or in hotel at that time can receive an email about this ( (Automatically sent out by Mews)
1 vote -
online check in link open after check-n
The link of the online check-in in the mail before arrival is not vailid any more after the guest is checked-in. Sometimes the Guest needs more time to fill on the information. Can you please leave the link in the mail active also after the check in. This is also in compliance with legislation, as the information in Austria has to be provided within 24/48 hrs after check-in date.
1 vote -
Showing a booking's hours in emails
For emails sent from an hourly service booking, it would be useful if the booked hours could be included in the booking details (e.g. the customer can see that they have booked a room from 9am 30/07/23 - 4pm 30/07/23). Currently only the date is shown. We are using the hourly service for our meeting room.
1 vote
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