100 results found
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Email Template Scheduling
It would be great if we could choose the scheduling of the templates to the times we want. For example, Before Start email is 2 days in advance and we would like to have it 5 days in advance.
At the moment this is set up by MEWS and can not be changed!35 votes -
Centrally managed HTML Footer for templates
Ability to enter centrally stored common company email footer (HTML snippet) to be attached to all email templates, without having to add (and maintain if changes occur) it individually to each template by hand.
5 votes -
2 votes
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Removing property logo from mail templates
We would like to be able to remove the property logo from e-mail templates. The FAQ (https://help.mews.com/s/article/Can-I-remove-duplicate-property-logo-in-emails?language=en_US) now describes to remove the logo from your HTML template. However, we want to use a different logo in our mail templates versus the other places that the property logo appears (booking engine, invoices etc.).
15 votes -
online check in link open after check-n
The link of the online check-in in the mail before arrival is not vailid any more after the guest is checked-in. Sometimes the Guest needs more time to fill on the information. Can you please leave the link in the mail active also after the check in. This is also in compliance with legislation, as the information in Austria has to be provided within 24/48 hrs after check-in date.
1 vote -
Show Rate details (rate name, cancellation..) in quotation mail for more than 5 rooms
In quotation mails for 1-5 rooms the guest/booker can see rate details (name, conditions..) but for more than 5 rooms the rate details (cancellation, payment...) are not displayed, therefore we have to send group offers for more than 5 rooms manually to show cancellation and payment conditions.
4 votes -
Showing a booking's hours in emails
For emails sent from an hourly service booking, it would be useful if the booked hours could be included in the booking details (e.g. the customer can see that they have booked a room from 9am 30/07/23 - 4pm 30/07/23). Currently only the date is shown. We are using the hourly service for our meeting room.
1 vote -
Resend all mailings
Resending customer relevant emails (online check out, payment verification) should also be done by staff.
3 votes -
Display guest messages and internal messages apart
Display guest messages and internal messages apart, or at least in a different color, so you cannot reply a guest with an internal message by mistake.
1 vote -
Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to
Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to by another team member, as it distracts from other things that may be a higher priority at the start of someone's shift. I can see having all messages coming up as new and unread for members of the management team to see how people are communicating back and forth with guests, but for the average front desk or housekeeping associate, it looks like unanswered requests. In the least do something that shows a difference between UNREAD/UNREPLIED to messages that…
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show deposit on confirmation
Many of our guests are quite concerned that the deposit they have paid is not shown on the confirmation email. Could we please include this on the confirmation
3 votes -
Email placeholder for travel agent confirmation number
Create a new placeholder for confirmation emails so that any travel agent confirmation numbers entered into Mews are displayed in the email.
1 vote -
Language in confirmation email
If a regular booker (who has their default language in Dutch) books a room and wants an English confirmation, in stead of Dutch this is not possible. It would be great that when the booking engine language is set in a specific language, the bookers (or guest) gets the confirmation in that language.
2 votes -
Update confirmation email preview for guests when modifications are made
After sending the confirmation email to the guest, if any modification are done afterward, the guest do not see them on their preview. Unfortunatelly the system does not update accordingly, we always need to send a new confirmation email. It would be really nice if all the time when we make a modification or add an item, the guests can see it as well on their preview. So we would not need to send a new confirmation email always.
3 votes -
Show Room Number on confirmation emails.
We would like to have the option to show room number on confirmation emails as we assign these at the time of booking.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow Bring back Campaign on MEWS Email templates
Auto send a Bring Back campaign on MEWS email templates sent 3 months after guest departure to encourage repeat direct business.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customise Email templates & send times
Customise timing of when email templates are sent. For example, allow a 'before start' to be sent 24hrs prior or 72 prior to arrival. Also, the option to create new templates from scratch to incorporate upsells and other emails for the customer journey.
If 'Before start' is not enabled to send, allow a Check-in reminder to be sent separately. I understand now that this can only be achieved if Before Start is enabled.
22 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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What are the emails opening ratio/KPI ?
We need a way to know how many guest open our emails, how many click on the links and call to action
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mail Templates display active status (enabled/disabled)
The Mail Template page displays every email which can be sent by Mews, however there is no indication asto whether or not the email is active / enabled.
It would be ideal to display the status of each email, so at a glance we know which emails are enabled and which are disabled without having to review stay settings.
7 votes -
Shorten MEWS Urls, which are sent out to booking.com guests (booking.com guest email addresses)
Natively shorten check-in urls sent out by mews to booking.com guest email addresses so booking.com doesnt insert linebreaks into the urls. Otherwise guest using booking.com app can not click on any url generated by mews - all urls are broken.
Line breaks are inserted by booking.com after every 71st character in the url.
We remove linebreaks manually and resend the urls to the guests.
14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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