130 results found
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Show alerts to inform about importan information to guest
It would be great if relevant information for specific times can be shown as an alert message in the booking engine.
Guest searches for a room during a certain periond and a message is getting shown, which is triggered by an either defined date range for the time of booking or time of stay.
This would be helpful for:
-restaurant closures during the time the guest does stay
-renovations going on in the hotel
-certain hotels services are not available during the staying period
-could also be used for advertising special events in the hotel3 votes -
Sending emails from the demo environment
It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if…
4 votes -
Improve SMS messaging
The SMS Service Add on Subscribtion is a good Idea, but it might can be improved as following:
1.) The way this product add-on is being priced is not a good fit for smaller hotels. Why can't there be pure pay-as-you go model, maybe with a higher individual SMS charges, but only on the acutal volume sent? I mean, the cary over that remains from the 50 € each month for us cannot ever be consumed...
2.) Track clicks: currenty there is no way to know if the sent sms messages are actually improving online check-in rates. It would be…3 votes -
Connect a Chatbot partner to our guest journey.
Include an external partner in our guest journey, so that you do not need to reply on every single post but it can be handled with AI
7 votes -
for Reservations with a Booker, give the option to only email the customer the confirmation & Cancellation Emails
As the title says, right now you have the option for Customer & Booker, Booker, or None. we would like to see Customer as an option. sometimes we need to confirmations to just go to the customers, and not spam our bookers with the confirmation and cancellation emails.
1 vote -
Placeolder for deposit amount in the "Automatic settlement failed" email
When we make a manual booking for a rate that requires a downpayment the "Automatic settlement failed" email is sent out if there is no credit card attached.
This, in itself, is a good thing. However it is often unclear for the guests how much they have to pay. They's have to find back the original booking confirmation (might have been months ago) and look through the rate description to figure out how much they have to pay.
A simple placeholder for the amount that the automatic settlement rule was supposed to have taken would be great for these cases.
1 vote -
BE allows creating optional reservations
Allow guests to create optional reservations in the Mews Booking Engine instead of directly confirming. This should trigger the quotation email allowing the guest to review the details of their stay, pay a deposit and confirm the reservation (applicable to long stay guests)
4 votes -
Confirmation & Quotation Emails: Breakdown of Total Cost + Tax
Net Properties would like to see the breakdown of total cost in Confirmation and Quotation Emails between Net + Tax, and then Gross Value.
Currently only Gross Total is displayed.
4 votes -
Reply button URL placeholder in Unread message notification template
Speratate the details and the button in {messageDetailsHtml} to allow the "Reply" button as a unique placeholder URL, as it is the only button you can't edit or manipulate using HTML.
1 vote -
optin SMS
Hi,
I want to manage more optins option in Mews such as SMS and postal mail.
Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-optionsRegards,
Floriant25 votes -
Resize Hotel Logo in E-Mails
The Logo in the E-Mail templates is very small, so that you sometimes can only barely be able to see it.
Could this be sized larger?11 votes -
Sending confirmation email per room category.
It would be great to have confirmation emails sent per room category. At times, we have different directions/instructions per the category we have in Mews.
This would allow us to personalize the communication to guests even further based on the room they booked.
5 votes -
Default value - mail templates
Currently, as soon as you make a modification, to any mail template, you erase the default settings for the template - which is all fine and well if you want continue customising your template and understand how to do so.
However from time to other you would like to go back to the original settings. Would it be an idea that the default button next to the template name, could be active, such that when you engage it, the template settings would revert to default ?
One great thing with the default settings, is that all translations have already been…
1 vote -
Custom mail per rate group
Currently, the bookable service mail templates are set for all guests depending on their booking status.
For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.
One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps…
19 votes -
Email Template Scheduling
It would be great if we could choose the scheduling of the templates to the times we want. For example, Before Start email is 2 days in advance and we would like to have it 5 days in advance.
At the moment this is set up by MEWS and can not be changed!53 votes -
create task when e-mail bounce
When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...
34 votes -
Centrally managed HTML Footer for templates
Ability to enter centrally stored common company email footer (HTML snippet) to be attached to all email templates, without having to add (and maintain if changes occur) it individually to each template by hand.
5 votes -
Reminder online check out
When a guest makes a reservation the same date of arrival before 9am, Mews sends the template for check in online but then at 9am also the reminder email is sent. This means that the guest have two identical emails in the same day. So we would like that, for bookings made in the same date of arrival, the reminder is deactivated.
1 vote -
Automated post-checkout feedback surveys
After a guest checks out, we would like to automatically generate and send them a feedback survey.
2 votes -
Removing property logo from mail templates
We would like to be able to remove the property logo from e-mail templates. The FAQ (https://help.mews.com/s/article/Can-I-remove-duplicate-property-logo-in-emails?language=en_US) now describes to remove the logo from your HTML template. However, we want to use a different logo in our mail templates versus the other places that the property logo appears (booking engine, invoices etc.).
16 votes
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