85 results found
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enable sending specific rooms to book via booking engine
Properties want to be able to send a specific room with pictures and description to a guest so that the guest can have an ultimate decision to book a room. Mews allows properties to send a quote or reservation inquiry but it won't give the guest ability to see what the room looks like. Having pictures with description would bring additional value.
3 votes -
Send message to FO and HK when a guest Checks out online
When using online Check out, clients do not necessary come to reception.
The Housekeeping and Front office teams struggle to know where the clients are.
Sometimes they check out and stay in the room (C/O is done but they just stay in the room till the very end) or they leave but no one knows when which makes the operations team lose precious time for HK to clean the room.
Ideally once the guest has checked out online, a task or a message is triggered which provide all the information necessary to the teams:
1. When the guest is actually…3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Take payment during online check in
The ability to settle the bill during online check in, especially if the customer purchased additional products
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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3 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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3 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Enable Placeholders in Guest Portal/Documents
Enable Placeholders (currently only used in Mail Templates) to be used in Guest Portal, specifically the check in/check out documents.
2 votes -
Set Signature as optional
Hi,
we would like to not ask for the signature during Online Check in or Kiosk Check in. Reason is that this takes extra time + the registration card (Meldegesetz) is nat mandatory anymore. So we do not want to ask for this to ensure better guest journey. It would be good to add this to the check in fiels which prperties can edit to make sure collect only the data they need.
2 votes -
Add {bill} to Bill sent email template body
The {bill} placeholder is already available to add in the subject of the Bill sent email template, however this placeholder is not available for the body of the email. Adding the {bill} placeholder to the body of the email template, would give additional options to this email.
2 votes -
Complete guest/business profile
a more complete overview for the guest.
With comming and previous bookings.
Automatically see all invoices.
Change invoice details (adress, company name etc.).
Change dates / bookingsSo that the guests can do everything without the need to contact us.
2 votes -
Bill view
That the guest can view the bill at all times. Now this can only be done at the online checkout.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add reservation status to Reservation details
In guest portal first screen, you can see an overview of reservations and clearly which one is cancelled. Once you enter into the Reservation details, the cancelled one does not state "Cancelled" so it can be confusing for the guest.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Offer different room categories and confirm only one of them
We offer a guest different room categories and send him this in an offer.
Now it must be possible for him to confirm only one category and reject all others.
Unfortunately, this has not been possible to date.
Thank you very much for the quick processing.2 votes -
Navigator translations intereference with Google translations
The Navigator Website has several different languages available. However, every guest that does not speak English will get the google translate notification. If a guest enables this option, any language will get translated to the selected language. For example: German to German, which results in an unreadable text.
This is highly recommended especially for German houses. In some text it even says "you die".
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Places: new classifications
When creating places in Navigator, it would be nice with more classifications to chose from. "Museum", "religion", "point of interest" are some that would help.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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2 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Clarify check-out time options and policies for online check-out
Customizable preferred check-out time. With the online check-out guests are asked what their preferred check-out time is, but this is not customizable. It makes it very unclear for guests that this does not guarantee their check-out time and we are not able to state that extra charges apply. It would make sense that hotels can adjust this according to their own policies
1 vote -
GTRIIP Integration
GTRIIP Integration offers a strong Guest ID Validating Guest Portal
1 vote -
Late check out request and confirmation via Online Check-out flow
request and confirm late checkout via OCO flow
1 vote -
Line spacing in product description in online check-in
When you write the description of a product, you can add spaces between lines of text. However when the description of the product is viewed in the online portal where the guest can purchase it, the spaces are removed and the text appears as a single block. HTML or markdown coding does not fix this. It would be good if the line spaces entered in the description were replicated in the guest portal.
1 vote -
Prompt guests to make a donation when checking out online
We are a charity who provide accommodation for people at a greatly subsidised cost. We would like the online check out to prompt/ask guests if they would like to make a donation during the online check out process and to ask if they are Gift Aid eligible as part of that. It is similar to retailers who ask you to donate when paying online to their chosen charities and would make a huge difference to us.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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