63 results found
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Block the possibility of early Check-in at the Kiosk before a set time
We offer the possibility of an early Check-in which begins at 12 PM. However, when the guests try to check in earlier the kiosk will allow the payment of the early check in and allow the check in.
It would be nice if we could configure the kiosk to offer the posibility of an early check in only after 12 PM (which is the actual begin time of an early check in). At the moment this feature seems to be connected with guests being able to book an early check-in while checking in online. We find this option to be…5 votes -
Upgrade guests
If I upgrade guest free of charge in advance, the guests are able to see it in the kiosk. We would like to keep that as a suprise upon their arrival. Furthermore, it does not show them as a upgrade. If we gave them a free upgrade they are not able to see their original booking in the kiosk. (Original Room Catergory) which may confuse them.
5 votes -
QR code statistics
Reservation confirmations include a QR code. It would be great to be able to track statistics on the number of flashes of this QR code.
5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Bookable services that are offered via "Service promotions" on the Online check-in flow should also be available on the Kiosk check-in flow!
We're currently able to sell additional bookable services to guests if they elect to use the online check-in module (using the "Service promotions" feature), however we can't offer these same services to guests if they elect to use the Kiosk check-in module. This makes no sense. We would suggest adding a "During Kiosk check-in” check-box option in Service promotions > Promotion settings > Offer to customer* to supplement the current “In booking engine” and “During online check-in” options that are already offered.
4 votes -
Show that room is still occupied in check-in screen
the employees at the front office who process early check-ins and therefore check the room status often start the check-in process because the room status is inspected, yet only because the room is not yet checked out. Only at check-out room status moves to dirty.
Unfortunately, the pop-up on the tablet (Kiosk in staff mode) that the room is not ready for occupancy only comes after the guest has entered their data and signed.
Would be great if there would be a sign if the room is still occupied, in the check-in screen or if the room moves to dirty…
4 votes -
Kiosk for multi-property
So if a Hotel has central Reception, guest need to go through different Kiosk Systems. Nice would be if they can choose the property first and then check in
4 votes -
Different products available in Kiosk vs Guest Portal (online check-in)
It would be useful is the Kiosk and the Guest Portal (online check-in) could display different products. Currently they use the same list of promoted products. This causes a problem at times when the hotel is unmanned and the guest checks in and adds a product (e.g. a birthday celebration pack) but there are staff onsite to deliver it to them. It is fine when they are doing online check-in as there is time before they arrive to prepare the product.
4 votes -
Add the ability to take a payment via Mews Co-operator during check in
During the check in flow I want to verify the customer Credit card details and take a pre-athorization or a payment
4 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add date of birth to Kiosk
To prevent underaged from checking in without adults.
4 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Change the order of languages available in the kiosk
It would be useful to have the control over which order the languages are shown on the Kiosk.For example: in our properties, most customers are French, and French is way down the list. It would be great to have it as the second option in the language menu.
3 votes -
Confirmation of products purchased after online/kiosk check in
Guest is not getting any type of confirmation email after onlineor kiosk check in about the products purchased after after booking. For example if guest purchased products during kiosk check in, thet should be listed in Check in confirmation email. Currently, guests have no track of products purchased in Guest experience
3 votes -
Allow all guests to make 100% autonomous purchases on the mews kiosk at any time
Add the functionality for guests to be able to use the Mews terminal to purchase any products from Mews by themselves without any intervention from our staff, at any time (from a list pre selected by us, as not all products should be purchasable by guests). Currently, the functionality is partially there but the guests can only add products to their reservations when doing the checkout, which is really annoying.
Currently, each purchases made with the Mews Kiosk require manual intervention from our staff. We want guests to be 100% autonomous in their journey. They want something but our staff…
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Option "Last Name Only" in the Mews Kiosk setup
We selected the option "Last name only" for the question: "Chooses what guests need to find their reservation". Still when the guest enters an error in the name, a confirmation number is requested. This is confusing and not in line with what was asked. Rather than prompting for the confirmation number, the kiosk should re-display the previous screen, requesting to enter the last name. Now there is no easy way to get back to this screen.
2 votes -
Review guest details in kiosk for recurring guests.
When a recurring guest arrives for check-in and finds his booking in the kiosk, he only has to authorize in the last step as his details are already known in our system. These details are not shown to the customer though. His Id or address might not be correct anymore so he is not sure which data he is authorising.
2 votes -
Upgrades in Mews Kiosk
We are experiencing difficulties in implementing the upgrade function in the Mews Kiosk because the pricing becomes incorrect. For example, a guest books a Standard Room for 100 EUR when the room pricing is low. Upon arrival, the daily rate has increased to 160 EUR. The price difference to the next room category is 20 EUR. If the guest had gone to the reception, they would have been offered an upgrade for the difference of 20 EUR. However, in the Mews Kiosk, the guest is offered an upgrade for the difference between the confirmed price at the time of booking…
2 votes -
Payments Operator
Would it be possible to charge or show the guests only the amount of the current stay. This is specially a request for the Mews Operator. The guests shouldn´t see any old or future payments.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Company Address
Please add the option for guests to enter their company address during the check-in process on the Mews terminal.
1 vote -
Bildschirmschoner
Aktuell steht auf dem Bildschirmschoner der Tablets die für den Kiosk genutzt werden "hier einchecken". Daher nutzen die Gäste das Tablet aber nicht für den Check-out. Wir können den Bildschirmschoner auch nicht deaktivieren. Es wäre gut, wenn man den entweder individuell gestalten könnte oder auch die Check-out Funktion sichtbar ist.
1 vote -
Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
Es gibt eine neue Funktion im Kiosk. Am Ende des Check-ins wird die Bestellungsübersicht angezeigt. Diese lässt sich aktuell nicht deaktivieren. Dies ist aber sehr wichtig, da es genug Buchungen gibt, wo der Gast die Preise nicht sehen darf. Zum Beispiel Reiseveranstalterpreise.
Von eurem Support wurde vorgeschlagen folgendes anzufragen:Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
1 vote -
digital offer renew stay
I want to extend the digitalization of my hotel. As part of this, I'd like to be able to offer a comprehensive digital package to my guests. Offer guests the option to stay an extra night, subject to availability.
Send an email offering a negotiated rate.
Give guests the option to do this on a kiosk or through the booking engine.Sincerely,
1 vote
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