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  1. Is there any way we could have an "Orders/GetAll" API call? The reason for this is the ability to grab notes stored in an order which is not linked to a reservation. Please note that those notes are different from the notes existing in the respective accounting items.

    These standalone orders can be found in the bottom section (Orders) of a customer dashboard in the front end, along with their Notes we want, which currently cannot be extracted through the Mews API.

    This ORDERS dataset being taken from such an API call would also be useful for reporting since the…

    5 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    In the meantime, if would be very helpful for us if you could expand on your use case for the notes. How do you intent do use the orders/GetAll endpoint with its notes?

  2. Error message in device commands for Passport Scanner integration says:

    Windows Connector does not support this command. Please check in Mews that the JSON entered in the device's settings are correct.

    There is no input for Json data in the Passport Scanner integration
    Mews Connector App is not supposed to be used for Passport Scanner integration.

    1 vote

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. I have a question after all:
    When guests book a room through our website - is it possible to set here that we receive an email about it?
    I find nothing in the MEWS settings, whether you can set this.

    Also, it would be great if when you search for a guest's name in MEWS, it would also search the fellow travelers that are included in the booking.
    This is especially helpful when it comes to table reservations made by fellow travelers.
    Thank you in advance, Tina

    1 vote

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  4. Connector API does not have an endpoint for updating an availability block. There are only endpoints for creating (availabilityBlocks/add), deleting (availabilityBlocks/delete) and updating its service availability (services/updateAvailability).

    Some reasonable use cases for updating an availability block would be:

    1) Block created for 5 days. After some time the sales person needs to extend the block with, let's say, one day pre and two days post, so the block becomes 8 days long.

    2) Update the release date of the block.

    3) Update the booking notes with some special instructions which has been assigned later.

    4) Update the block's name (in…

    2 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  5. Having the Mews Connector working even with Apple devices. To have the fiscal printer connected to Mews, we had to install windows for Mac, and it really slows down the system. I guess many other hoteliers use Apple devices.

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  6. In the call reservations/getall, 'Cancellation Reason' is not included in the response. This would provide integration partners with more granular data of why a reservation was cancelled and improve 3rd party reporting and revenue management. Available information for cancellation reasons from the system would include:
    - COVID-19
    - Other
    - Confirmation missed
    - Booked elsewhere
    - Force majeure
    - Guest complaint
    - No show
    - Price is too high
    - Service not available
    - Input error
    - Invalid payment
    - Travel agency
    - Requested by guest

    15 votes

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    idea to upvote  ·  0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  7. When retrieving reservations with the 'Resources' extent the inactive spaces are not included in the response. This means an additional call to resources/getAll to retrieve also the inactive resources.

    Adding the inactive resources to reservations/getAll would circumvent this.

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Currently occupancy or capacity information (adultCount, childCount) is only available in event data after the user has selected a room, however the data is available in the UI when the list of rooms is shown to the user.

    For 3rd party tools (like price comparisons widgets) that need to compare rooms with capacity information this presents a real data accuracy problem.

    If the data could be exposed on each availableRoom in the distributorAvailabilityLoaded event it would not only ensure the event is consistent with the UI but also improve the accuracy of third party tools.

    Screenshot: https://drive.google.com/file/d/1nRp9WVX7ECZMeBzHIQz2wANDPXyxmCma/view?usp=sharing

    2 votes

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  9. We are working with Wihp to display our rates on Google. Actually Mews is not able to provide the cancellation deadline for each rates, other OTAs are able to provide rates per room category and with cancelation deadline. We need to be able as well to show to our customers our cancelation policy per rate category.

    12 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. External systems that have group room blocks typically allow groups to go through a series of statuses that determine whether the blocked rooms should be taken from inventory. This is important as once a hotel promises a number of rooms to a group, it has to make good on that promise.

    With the way availability is updated in Mews currently, space categories can be overblocked and cause our users to fail to have all promised rooms available for their guests.

    Example:

    1. Hotel has space category "King Villa" with 10 rooms available for every day in July

    2. External system creates an…

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    The ability to overbook is intended, so we are unlikely to fully block that. We offer endpoints to pull total remaining availability. Which would allow you to fetch remaining availability before pushing in a new availability block.

  11. Let's take for an example the hotel "Hôtel Golf Château de Chailly".
    After calling the "rules/getAll" and "products/getAll" we see that the product "6c5ed799-2e8a-4a18-8325-ac7a0086a886" is applied for "ResourceCategoryType" equals to "Room" and "Suite". But it's not added to the price displayed on the booking engine, for example, for tarif "7c58c0e7-64f2-41d6-aaff-ac6f00c31da1" and room "7599d179-e235-4894-9310-ac6f00c320ff".

    You colleague explained us that this product is the city tax. And as this product has the option Exclude price from offer so only the price of the room will appear on the distributor.

    But how can we know if the product has this option (Exclude from…

    3 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Currently we are unable to adjust the Inquired status to Optional status via the Connector API. So the connection with Thynk is not working, Optional groups in Thynk are not pushed through to Mews under Inquired status.....this causes imbalance between the systems

    4 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  13. Currently we have:

    distributor.setLanguageCode(languageCode);
    distributor.setCurrencyCode(currencyCode);
    distributor.setStartDate(date);
    distributor.setEndDate(date);

    Can we please have:
    distributor.setAdults(5);

    10 votes

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    idea to upvote  ·  3 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  14. Being able to use Mews terminals with any POS provider, rather than having a second payment provider enabled.

    3 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We started working on your feature request and the ability to Integrate Mews terminals to POSs will be available soon. Please note that we will first be running a few pilots and also reaching out to multiple POSs to update their connections to enable this functionality. So it may still take some time to come to fruition. However, it’s in the works!

  15. Extend the timefilter to have a UPDATED timefilter, so that you can retrieve all accounting items that have been created/modified within a certain timeframe.
    This way you can easily fetch for example "give me all items that were changed since yesterday".
    Advantage: If you would like to know if there were new accounting items modified/created since the last time you checked, you do not need to get all items for the entire future. That would save a lot of bandwidth and processing (on both server/client side)

    6 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Hi,
    currently outlets have only 3 properties - Id, IsActive and Name. We would utilize one more property named 'ExternalCode' that would make mapping of POS system revenue centers to Mews outlets easier. Currently we need to rely on using the same name of both sides, which is prone to typo error. It could be more reliable if there can be some configurable external numeric code available on Mews side for mapping.

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. When a POS is sending a product to post in Mews, the product must have an accounting category in the POS and Mews. If there is no accounting category set in POS, then the item as well as any other items in the Cart are not posted in Mews.

    In other POS systems, if an accounting category is accidentally not created in the POS, the PMS will accept the product as well as the full cart of items but place the item in a "None" category or "Uncategorized", allowing the charge. Similar to what Channel Managers do with Mews. If…

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  18. There are some endpoints (for example: the /reservations/search endpoint) that allow us to query certain objects like reservations that were created or modified in a certain time interval. If the time interval causes Mews to fetch too many objects, it will return a 408. This can be less straightforward for the caller as the caller does not know in which time interval most creations/modifications happened and the caller will thus keep calling the endpoint until the time interval is finally small enough for the request to succeed. As you can see, this can/will result in several consecutive failing calls which…

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. The field Car registration number in the profile are not accessible in the API.

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  20. API POST parameters:

    • Reservation ID
    • Client Token
    • Access token

    Returns link to auto-login for reservation online check-in

    Use Cases:

    • Send scheduled transactional emails for costumers to fill the check-in online.

    • Ops team doesn't have to trigger the email manually via Commander.

    • Push more relevant information inside the email.

    • Don't get emails from a different domain for the online Check-in.

    • Get ownership of the tone in the communications with our clients.

    48 votes

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    8 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    We reopened this request for further upvotes. It is fairly clear what is being requested and it will need more investigation from Mews. In the mean time we would ask you to continue to up vote if this is still a required connectivity feature request.

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