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automated Guest Satisfaction data uploading to qualtrics for The Leading Hotels of the World (LHW)
automated Guest Satisfaction data uploading to qualtrics for The Leading Hotels of the World (LHW).
Daily automatically upload data of guests that have checked out on that specific date to qualtrics SFTP server.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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automatically logout
automatically logout after 10 or 15 min if no activity deteced on the account on.
will be more secure for everyone to know you can leave for an important meeting and not bother about who will use your account during this time by mistake6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Confirmed Date of Reservation
It would be great if we could get the Confirmed Date from a Reservation out of the API. Mews shows this in their own report(s), but it's not available in the Connector API.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Expose "Reservation Source" field via API
It would be useful to add the new field "Reservation Source" to the API as many hotels use it interchangeably with "Channel Manager" to indicate channel information.
20 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Return the Accounting Category configured for each product in Mews
Right now, one can fetch all products that have been created/set up under a Bookable or an Additional Service in Mews.
All information are returned, except for the Accounting Category that has been assigned to the product.
This creates additional manual work where the property will have to set up the accounting category mapping twice (once in Mews and again in the 3rd party platform - e.g. an Upselling solution), and keep that manually updated in both, or the user has to omit the accounting category setting in the Product in Mews and use the 3rd party platform as the…
1 vote -
Accounting Items CreatedUtc / UpdatedUtc / API call limitations
There are a lot of issues arising from the fact that we do not have the dates an accounting item or bill is created and updated.
We would like to maintain a snapshot of the accounting items and bills dataset for a 4 year period (2 years past, 2 years future). We would like this to be as "synced" as possible. We are doing this by making an API call for all accounting items every hour. The reason we have to be pulling the entire dataset is because a deletion of an accounting item is possible. d
However, because:
1)…10 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Guest info webhook for Virdee
Virdee does not receive updates to guest contact information from Mews. This is due to a limitation in the API on the Mews side. If a guest contact (name, phone or email) changes In Mews, then it must manually be changed in the Virdee dashboard.
4 votesThanks for sharing the submission. We are planning on delivering a webhook for guest and company profiles in the next few months. We will update you through this submission when developments happen.
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1 vote
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Release date in reservations/update
Add the possibility to update the release date when reservation is updated.
Currently, if a reservation's arrival date is changed and its release date is after the new arrival date, the update is not possible via connector API and the user has to make the modification in the UI6 votesThe releaseUTC field is already available in the API, however our documentation was not updated to reflect this. We will make this change, thanks for the submission.
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Availability blocks should have information about the count/picked per roomtype per day
Parallel as to the "old" OTA_HotelInvBlockNotifRQ XML messages an availability/grouo block should have information:
- count: how many rooms are blocked for that group block for each day and each roomtype
- picked: how many rooms are already reserved for that group block for each day and each roomtype
- [and maybe also] daily rate: what is the rate for each roomtype per day (per number of persons)
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Mother company
When getting data from /api/connector/v1/companies/getAll, we don't get the Mother Company of the companies in the response. Would it be possible to add it in the (near) future?
1 vote -
Connector API: Company - enable to read and write "Options" filed
As per OPTIONS available to Mews UI company can be made INVOICEABLE. This information is not available in Connector API for "get", "add", "update".
When company masterdata is stored outside of Mews (and in masterdata layer credit check is performed on company to decide if it is invoiceable or not) it is not possible to fully keep them in synch.
1 vote -
Extract Rate Segment and Rate Descriptions through rates/getall API call
The current rates/getall API call does not bring up the Rate Description and Rate Segment.
Regarding the Segment: Arguably, someone could link the rates response to the reservations response and grab the Segment of the rate from the reservations it's linked to. The issue however is that once a rate is applied to a reservation, the user can go to the reservation and change the segment field, which leads to different segments on the reservation level and the corresponding rate level.
Regarding the Descriptions: It would be useful if we can have the Rate Descriptions in the rates/getall API response…
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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webhook for property configuration
every time when the configuration is changed a trigger will be sent
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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16 votes
Thanks for submitting and voting for this suggestion. We've recently added reservation purpose (and reservation origin) to the API. You can find more details in our API documentation: https://mews-systems.gitbook.io/connector-api/operations/reservations
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Attach Company Id to bills
Currently unable to attach the company to a bill via Connector API. Having this enables possibility to fully automate bill management for corporate/event bookings.
One way could be to allow integration partners to specify CompanyId in the bills/add endpoint.
13 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Order API not working
Hi, I am trying to work Add Order at Demo Environment.
https://mews-systems.gitbook.io/connector-api/operations/services#add-orderI am always getting the same response regardless of serviceId and productId at my request.
Example:API URL:https://api.mews-demo.com/api/connector/v1/orders/add
Method:POSTRequest Body:
{
"ClientToken": "E0D439EE522F44368DC78E1BFB03710C-D24FB11DBE31D4621C4817E028D9E1D",
"AccessToken": "7059D2C25BF64EA681ACAB3A00B859CC-D91BFF2B1E3047A3E0DEC1D57BE1382",
"Client": "Sample Client 1.0.0",
"CustomerId": "70ae15d2-d60a-492b-bb78-ae23009f387d",
"ServiceId": "5d064e46-cbb5-49ac-8259-ae2400b4528b",
"ConsumptionUtc": "2022-01-21T00:00:00Z",
"ProductOrders": [
{
"ProductId": "3d5a27fa-3171-4400-b6df-ae2400b50252",
"Count": 1
}
],}
Response:
{
"Message": "Invalid ServiceId.",
"Details": null
}Any idea?
1 voteHello from the Mews product team,
Thank you for your request. Please reach out to our Technical Partnership team via partnersuccess@mews.com. They will be able to assist you with testing.
Kind regards,
The Mews Team
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VAT rates are not included in the rates/getall API call at the moment
The VAT rates applied cannot be extracted through the rates/getall API call or any other calls yet.
This is the "Tax Rate" field shown when you view a rate in the Mews website.
Due to various changes over the last year, this is crucial to have for reporting.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Expose Flag In getAllBills to determine if POS item
This task would be to expose a new flag in the
https://mews-systems.gitbook.io/connector-api/operations/finance#get-all-bills
API Endpoint that would determine whether a particular bill item originated from POS.
You may need to have this flag set to true when items are pushed into Mews.
What's our Use Case?
We want to be able to retrieve bill items that have originated in POS to Mews and we'll use Mews' interface to receive this information.
However, we only want POS specific items, other items not originating from POS we don't want.
Alternatively, there may be an option to get a list of interfaces that the…
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Bills/GetAll Revenue Notes
Add the notes field to the API call Bills/GetAll when added to a bill item.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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