POS Posting with Uncategorized Product
When a POS is sending a product to post in Mews, the product must have an accounting category in the POS and Mews. If there is no accounting category set in POS, then the item as well as any other items in the Cart are not posted in Mews.
In other POS systems, if an accounting category is accidentally not created in the POS, the PMS will accept the product as well as the full cart of items but place the item in a "None" category or "Uncategorized", allowing the charge. Similar to what Channel Managers do with Mews. If a rate code was built in CM, but not in Mews, the reservations is still pushed into Mews but the rate code and market segment is changed to the default rate code and market segment used by the property.
This is often overlooked during a testing phase as the assumption is that like other PMS systems (Opera, OnQ) respond the same if an accounting category has not been set in the POS.
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.