Connector API: Messaging
Within Mews, there is a messaging hub where users can have two way conversations with guests.
By adding messaging to the Connector API, integrators would be able to push in messages and receive messages. For example, a chatbot.
We have started designing an API for messaging and are meeting with partners to discuss the options. More on this in Q1 2022.
I agree as well. This will make it so much easier for the users.
I agree. This would greatly enhance the power of MEWS.
Marcus Bauder commented
There should be a possibility to integrate MEWS chat with external communication solutions (like Bookboost which already has a MEWS integration) to bundle all incoming message. Many hotels use such solutions to create unified inboxes from Email, Whatsapp, Messenger, SMS, etc. and be able to communicate better with guests, but MEWS chat is currently the exception which is quite inconvenient.
Alvaro Bautista commented
We think this could be a great improvement in Mews Navigator, as we could connect integrations such as HiJiffy, and apply a complete chatbot to Mews chat while having all the conversations in the same place.
Markus Schweiger commented
Quicktext Connection highly recommend!!!!
Tracey Stephenson commented
This is the missing piece of the one dashboard journey.
Bertrand Omont commented
Hi, I would like to connect Mews Messaging with the chatbot Quicktext. I know that they have an API and they are ready to be connected with you.
Yes to do contactless service well ALL messages to and from guests need to be in one place. Emails (including automated emails about the booking, booking confirmation, checkin, mobile key, etc) sms, WhatsApp, push notifications, service requests, housekeeping requests, concierge, etc so that staff can easily view all communications with the guest. So services including concierge, housekeeping, access control, upsell, should all be able to fully integrate
Kevin Obschlager commented
That is a must, as Bookboost has a unifed inbox and Mews has a great integration with Bookboost.
Georg Gaag commented
Yes, please work on this, so that we can use Bookboost (or another platform) to answer those messages.
Janick Ploeg van der commented
As Bookboost is the channel for centralizing your messaging via several channels, like Facebook and your website chat etc., it would be perfect if the messaging of MEWS could be integrated as well. As Booking.com is exploring the same, this would be perfect for hoteliers to have all messaging in one program.