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  1. The amazing Hotel Technology For 2022

    You can check them :-

    https://www.bitsarabia.com/hotels-technology/

    1 vote

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    unlikely  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Hi, I am trying to work Add Order at Demo Environment.
    https://mews-systems.gitbook.io/connector-api/operations/services#add-order

    I am always getting the same response regardless of serviceId and productId at my request.
    Example:

    API URL:https://api.mews-demo.com/api/connector/v1/orders/add
    Method:POST

    Request Body:
    {
    "ClientToken": "E0D439EE522F44368DC78E1BFB03710C-D24FB11DBE31D4621C4817E028D9E1D",
    "AccessToken": "7059D2C25BF64EA681ACAB3A00B859CC-D91BFF2B1E3047A3E0DEC1D57BE1382",
    "Client": "Sample Client 1.0.0",
    "CustomerId": "70ae15d2-d60a-492b-bb78-ae23009f387d",
    "ServiceId": "5d064e46-cbb5-49ac-8259-ae2400b4528b",
    "ConsumptionUtc": "2022-01-21T00:00:00Z",
    "ProductOrders": [
    {
    "ProductId": "3d5a27fa-3171-4400-b6df-ae2400b50252",
    "Count": 1
    }
    ],

    }

    Response:

    {
    "Message": "Invalid ServiceId.",
    "Details": null
    }

    Any idea?

    1 vote

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  3. Expose user activities through the public API, for example: to retrieve the receptionist that checked in a guest

    3 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  4. Currently when you receive a websocket message to say, for example, there's a new reservation, the message doesn't say which Enterprise it is from. If you try and create websocket connections to multiple Enterprises, you can end up with them all coming in on the same channel and there's no way to know which one is which. Without this, it is not possible to query the API with the correct access token to get further information about the reservation.

    10 votes

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    8 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for your submission. Our current focus is on extending our webhooks, which already provide what you are asking for. We recommend you implement our reserveration-webhook and use that to immediately receive all required information. 

  5. External systems that have group room blocks typically allow groups to go through a series of statuses that determine whether the blocked rooms should be taken from inventory. This is important as once a hotel promises a number of rooms to a group, it has to make good on that promise.

    With the way availability is updated in Mews currently, space categories can be overblocked and cause our users to fail to have all promised rooms available for their guests.

    Example:

    1. Hotel has space category "King Villa" with 10 rooms available for every day in July

    2. External system creates an…

    2 votes

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    The ability to overbook is intended, so we are unlikely to fully block that. We offer endpoints to pull total remaining availability. Which would allow you to fetch remaining availability before pushing in a new availability block.

  6. Some products have a limited inventory f.e. babycot/ parkingspace/ extra beds...
    It would be very helpfull to work with a maximum available product.
    We have a limit of 25 parkingspaces. If we don't keep this in an excel sheet, we overbook this product and have a severe problem. It would be helpful, that every time we book a parking in MEWS for a period for a guest, this automatically diminish in the parking product inventory, so we never can overbook this product. Also very practival for babycot and other products with limited availibility.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.



    For parking spaces there is the alternative of making using the parking space type stead of as a product which should resolve your issues.

  7. Error message in device commands for Passport Scanner integration says:

    Windows Connector does not support this command. Please check in Mews that the JSON entered in the device's settings are correct.

    There is no input for Json data in the Passport Scanner integration
    Mews Connector App is not supposed to be used for Passport Scanner integration.

    1 vote

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  8. I have a question after all:
    When guests book a room through our website - is it possible to set here that we receive an email about it?
    I find nothing in the MEWS settings, whether you can set this.

    Also, it would be great if when you search for a guest's name in MEWS, it would also search the fellow travelers that are included in the booking.
    This is especially helpful when it comes to table reservations made by fellow travelers.
    Thank you in advance, Tina

    1 vote

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  9. Having the Mews Connector working even with Apple devices. To have the fiscal printer connected to Mews, we had to install windows for Mac, and it really slows down the system. I guess many other hoteliers use Apple devices.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    We are looking into ways where the Mews Connector could be served in a different approach (cross-platform, server vs user based), but we're unlikley to deliver on that in the short term. 

  10. Extend the timefilter to have a UPDATED timefilter, so that you can retrieve all accounting items that have been created/modified within a certain timeframe.
    This way you can easily fetch for example "give me all items that were changed since yesterday".
    Advantage: If you would like to know if there were new accounting items modified/created since the last time you checked, you do not need to get all items for the entire future. That would save a lot of bandwidth and processing (on both server/client side)

    6 votes

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    unlikely  ·  2 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  11. When a POS is sending a product to post in Mews, the product must have an accounting category in the POS and Mews. If there is no accounting category set in POS, then the item as well as any other items in the Cart are not posted in Mews.

    In other POS systems, if an accounting category is accidentally not created in the POS, the PMS will accept the product as well as the full cart of items but place the item in a "None" category or "Uncategorized", allowing the charge. Similar to what Channel Managers do with Mews. If…

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  12. Most other PMS's (all using HTNG standard and most custom APIs) can provide a simple Date : Room Type : Out of Order count.

    So like:

    2021-06-30: King: 1 OOO
    2021-06-30: Queen: 0 OOO

    Mews requires storage of resourceBlocks, mapping of room numbers to resource categories, and storage of unique IDs for every OOO room. This is much more complex than other partners, and would require a whole new inventory architecture to support.

    Now that you've added an Adjustments extent: would be great to be able to pull total Out of Order counts by date and by roomtype via getAvailability…

    4 votes

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    Our API is built on the philosophy of providing raw data only. The API doesn't perform mutations or calculations on that data. The calculations as requested can be done on the side of the API user themselves based on the data we provide.

  13. Currently, an integration partner that uses inventory data (such as Revenue Management systems, Event Management, etc) needs to poll resourceBlocks/getAll and are not able to sync space avilability in real time.

    There is already a WebSocket notification when a room/space/resource is make as Out of Service (OOS). Would be great to expand that to cover Out of Order (OOO) and House Use blocks to reduce the need for calling the API regularly to check for created/updated resource blocks.

    2 votes

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  14. When getting historic reservation data, such as reservations/getAll it would be great if we could get all states of reservation.

    For instance, reservation was created on 10th of July for 10th of August for 30 rooms. It was changed from 30 to 50 rooms on 15 of July. Currently we can only access last state, however getting older state (state of 30 rooms in this example), would be great. This would allow us to recreate historic booking correctly. We can use this booking for creating different machine learning algorithms.

    2 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  15. Integration with Facebook Shopping Tool through Facebook Business Suites

    1 vote

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  16. The reservation event messages in the websocket channel are actually not representing events, but state changes. To be able to separate a checkin (state change from Confirmed to Started) from undoing a checkout (state change Processed to Started) I would like to have included the previous state in the event messages, since both of the examples will send only an event with status Started.

    4 votes

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  17. In Belgium we have OGM numbering, partners could handle this via the api if there would be an UpdateBill request available in which only the notes can be updated of an open bill.

    (see also https://mews.myjetbrains.com/youtrack/issue/RND-33807?p=COM-225)

    5 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  18. In the request of bills/getAll have the possibility to enter companyID's, that way we can present the user with all bills of a specific company

    5 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  19. For the connector API it is necessary to retrieve all rooms each time an API Call is made to pull the space feature, this is quite a heavy call for TSH as some hotels have 700 rooms.

    Could Mews consider to introduce a filter by room name ideally?

    This way Ireckonu or another integrating partner does not need to pull all rooms each time.

    2 votes

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  20. There is a possibility to click "Create keys" in the Mews Admin to create keys by the Salto key cutter system. However we want to automize this through the API, so that keys can be automatically generated for guests, e.g. an hour before check-in.

    2 votes

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