Mews Open API

Mews Open API

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  1. Within Mews, there is a messaging hub where users can have two way conversations with guests.

    By adding messaging to the Connector API, integrators would be able to push in messages and receive messages. For example, a chatbot.

    57 votes

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    11 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  2. API POST parameters:

    • Reservation ID
    • Client Token
    • Access token

    Returns link to auto-login for reservation online check-in

    Use Cases:

    • Send scheduled transactional emails for costumers to fill the check-in online.

    • Ops team doesn't have to trigger the email manually via Commander.

    • Push more relevant information inside the email.

    • Don't get emails from a different domain for the online Check-in.

    • Get ownership of the tone in the communications with our clients.

    52 votes

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    9 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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    We reopened this request for further upvotes. It is fairly clear what is being requested and it will need more investigation from Mews. In the mean time we would ask you to continue to up vote if this is still a required connectivity feature request.

  3. Hi there !
    We need to have possibility to get an CreatedUtc and an UpdatedUtc on accountingItems.
    Could you please update your API which would allow us to get this dates ?

    Thanks !!

    34 votes

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    6 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. We would also appreciate any additional information or use case behind this request - please share them in the comments in the submission!

  4. We need a more detailed descriptions in action log and in origin for those integrations that use the connector API.

    We currently have multiple integrations (room checking, IReckoU, Omniboost, Zapier, Pxier, etc.), it's is impossible to understand in our analytics (POWER BI) through which channel a booking came if it just says connector for all.

    Same applies for action log. If something went wrong. How do we know which integration made the change if all indicated system?

    28 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Paypal is an external payment type in Mews Commander, however we cannot send an external payment via the API with this payment type and has to be listed in the notes.

    27 votes

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    idea to upvote  ·  4 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Distribution via facebook messenger (which will be merged into instagram messenger soon). Give guests the option to check availability and book a room via Facebook messenger.

    https://www.facebook.com/business/news/f8-2019-making-it-easier-for-businesses-to-connect-with-customers-on-messenger

    25 votes

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    integration request  ·  0 comments  ·  Booking Engine API  ·  Flag idea as inappropriate…  ·  Admin →

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  7. The new Payment Requests feature is great, would be useful to have the functionality added to the API so you can generate payment requests from integrations.

    24 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Integrators are currently not able to update a reservation already existing in Mews with notes. Creating an update reservation endpoint would allow an integrator to do so.

    24 votes

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    idea to upvote  ·  3 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  9. We'd like to be able use a websocket to monitor when a guest has checked in online in Mews to be able to send the guest a mobile key.

    23 votes

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    unlikely  ·  2 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  10. It would be useful to add the new field "Reservation Source" to the API as many hotels use it interchangeably with "Channel Manager" to indicate channel information.

    22 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. In the call reservations/getall, 'Cancellation Reason' is not included in the response. This would provide integration partners with more granular data of why a reservation was cancelled and improve 3rd party reporting and revenue management. Available information for cancellation reasons from the system would include:
    - COVID-19
    - Other
    - Confirmation missed
    - Booked elsewhere
    - Force majeure
    - Guest complaint
    - No show
    - Price is too high
    - Service not available
    - Input error
    - Invalid payment
    - Travel agency
    - Requested by guest

    21 votes

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    idea to upvote  ·  0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Currently via the Connector API, you're not able to retrieve information about employees in the enterprise. With this endpoint, information such as creator and created date would be visible.

    21 votes

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    idea to upvote  ·  3 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Via the API, being able to update the number of rooms available to be sold to allow for controlled overbookings.

    19 votes

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    2 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  14. In MEWS GUI, PaymentTab of Customers' profile, we can add external payment and fill "external identifier" field on this external payment.
    But this field is not available uisng API.
    We need it to identify cheque (n° of cheque)

    17 votes

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    3 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Being able to view the CompanyID on a Customer Profile as well as updating a Customer Profile to add a CompanyID.

    17 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.  Thank you for sharing your suggestions. We are currently reviewing the company structure in Mews, we may come back to this in the future.

  16. The hotel should be notified by email when a guest makes a modification or cancelation of his booking on Mews Distributor (same logic as when a guest makes a booking).

    17 votes

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    1 comment  ·  Booking Engine API  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  17. being able to store a pin code received from the door lock and send it to guest

    17 votes

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  18. 16 votes

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  19. We are working with Wihp to display our rates on Google. Actually Mews is not able to provide the cancellation deadline for each rates, other OTAs are able to provide rates per room category and with cancelation deadline. We need to be able as well to show to our customers our cancelation policy per rate category.

    16 votes

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    2 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Currently, an integration partner can listen to Websocket notifications to receive real time updates on reservations, command, and space events.

    reference: https://mews-systems.gitbook.io/connector-api/websockets

    It would be nice to match this in the Webhook options

    16 votes

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    on the roadmap  ·  3 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

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