Mews Open API

Mews Open API

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  1. Within Mews, there is a messaging hub where users can have two way conversations with guests.

    By adding messaging to the Connector API, integrators would be able to push in messages and receive messages. For example, a chatbot.

    52 votes

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    11 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  2. API POST parameters:

    • Reservation ID
    • Client Token
    • Access token

    Returns link to auto-login for reservation online check-in

    Use Cases:

    • Send scheduled transactional emails for costumers to fill the check-in online.

    • Ops team doesn't have to trigger the email manually via Commander.

    • Push more relevant information inside the email.

    • Don't get emails from a different domain for the online Check-in.

    • Get ownership of the tone in the communications with our clients.

    48 votes

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    8 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    We reopened this request for further upvotes. It is fairly clear what is being requested and it will need more investigation from Mews. In the mean time we would ask you to continue to up vote if this is still a required connectivity feature request.

  3. We need a more detailed descriptions in action log and in origin for those integrations that use the connector API.

    We currently have multiple integrations (room checking, IReckoU, Omniboost, Zapier, Pxier, etc.), it's is impossible to understand in our analytics (POWER BI) through which channel a booking came if it just says connector for all.

    Same applies for action log. If something went wrong. How do we know which integration made the change if all indicated system?

    26 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have the option to restrict product to specific dates.
    For example: if we have New Years Eve Gala Dinner created as a product, would be very helpful to be able to restrict this product to only guests staying during the night of the 31st of December, and not to any booking date.

    25 votes

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    idea to upvote  ·  0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  5. Distribution via facebook messenger (which will be merged into instagram messenger soon). Give guests the option to check availability and book a room via Facebook messenger.

    https://www.facebook.com/business/news/f8-2019-making-it-easier-for-businesses-to-connect-with-customers-on-messenger

    25 votes

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    idea to upvote  ·  0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  6. The new Payment Requests feature is great, would be useful to have the functionality added to the API so you can generate payment requests from integrations.

    21 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  7. Via the API, being able to update the number of rooms available to be sold to allow for controlled overbookings.

    19 votes

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    idea to upvote  ·  2 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  8. Currently via the Connector API, you're not able to retrieve information about employees in the enterprise. With this endpoint, information such as creator and created date would be visible.

    19 votes

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    idea to upvote  ·  2 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  9. OTAs are now pushing special rates for phone apps. We should be able to do the same to maintain parity with the main OTAs.

    17 votes

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    idea to upvote  ·  0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  10. In order to minimise the issues with rate parity, it would very practical to be able to set up promotions on OTAs such as booking.com or Expedia directly from MEWS. This way we would make sure that the same rates are displayed on all the OTAs as well as the Distributor

    16 votes

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  11. being able to store a pin code received from the door lock and send it to guest

    16 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  12. 15 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. In the call reservations/getall, 'Cancellation Reason' is not included in the response. This would provide integration partners with more granular data of why a reservation was cancelled and improve 3rd party reporting and revenue management. Available information for cancellation reasons from the system would include:
    - COVID-19
    - Other
    - Confirmation missed
    - Booked elsewhere
    - Force majeure
    - Guest complaint
    - No show
    - Price is too high
    - Service not available
    - Input error
    - Invalid payment
    - Travel agency
    - Requested by guest

    15 votes

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    idea to upvote  ·  0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  14. Being able to view the CompanyID on a Customer Profile as well as updating a Customer Profile to add a CompanyID.

    15 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. [reason] Thank you for sharing your suggestions.

    We are currently reviewing the company structure in Mews, we may come back to this in the future.

  15. The hotel should be notified by email when a guest makes a modification or cancelation of his booking on Mews Distributor (same logic as when a guest makes a booking).

    15 votes

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    1 comment  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
    Aneta responded

    Hi Mewsers!

    Thank you for your feature request. In the description is mentioned that “hotel should be notified by email when a guest makes a modification or cancelation of his booking on Mews Distributor”.

    Guest cannot cancel the bookings or modify them in Distributor as they are not logged in and thus there is nothing to notify about in Commander.

    Can you please clarify in comments what is the desired functionality you want to achieve? Or how would you like to improve your operations in this matter?

    Thank you.
    Have a great day,

    Aneta

  16. allow developers to control whether a reservation is (un)locked via the api (i.e. allow changing the AssignedSpaceLocked property using /api/connector/v1/reservations/update)

    13 votes

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    released  ·  2 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  17. Integrators are currently not able to update a reservation already existing in Mews with notes. Creating an update reservation endpoint would allow an integrator to do so.

    13 votes

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    released  ·  1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  18. It would be useful to add the new field "Reservation Source" to the API as many hotels use it interchangeably with "Channel Manager" to indicate channel information.

    12 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. We are working with Wihp to display our rates on Google. Actually Mews is not able to provide the cancellation deadline for each rates, other OTAs are able to provide rates per room category and with cancelation deadline. We need to be able as well to show to our customers our cancelation policy per rate category.

    12 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. DISTRIBUTOR landing page should be able to recognize language of operating system of guest trying to make a reservation

    12 votes

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
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