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  1. Error message in device commands for Passport Scanner integration says:

    Windows Connector does not support this command. Please check in Mews that the JSON entered in the device's settings are correct.

    There is no input for Json data in the Passport Scanner integration
    Mews Connector App is not supposed to be used for Passport Scanner integration.

    1 vote

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    unlikely  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Connector API does not have an endpoint for updating an availability block. There are only endpoints for creating (availabilityBlocks/add), deleting (availabilityBlocks/delete) and updating its service availability (services/updateAvailability).

    Some reasonable use cases for updating an availability block would be:

    1) Block created for 5 days. After some time the sales person needs to extend the block with, let's say, one day pre and two days post, so the block becomes 8 days long.

    2) Update the release date of the block.

    3) Update the booking notes with some special instructions which has been assigned later.

    4) Update the block's name (in…

    2 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hi,
    currently outlets have only 3 properties - Id, IsActive and Name. We would utilize one more property named 'ExternalCode' that would make mapping of POS system revenue centers to Mews outlets easier. Currently we need to rely on using the same name of both sides, which is prone to typo error. It could be more reliable if there can be some configurable external numeric code available on Mews side for mapping.

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. When a POS is sending a product to post in Mews, the product must have an accounting category in the POS and Mews. If there is no accounting category set in POS, then the item as well as any other items in the Cart are not posted in Mews.

    In other POS systems, if an accounting category is accidentally not created in the POS, the PMS will accept the product as well as the full cart of items but place the item in a "None" category or "Uncategorized", allowing the charge. Similar to what Channel Managers do with Mews. If…

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  5. There are some endpoints (for example: the /reservations/search endpoint) that allow us to query certain objects like reservations that were created or modified in a certain time interval. If the time interval causes Mews to fetch too many objects, it will return a 408. This can be less straightforward for the caller as the caller does not know in which time interval most creations/modifications happened and the caller will thus keep calling the endpoint until the time interval is finally small enough for the request to succeed. As you can see, this can/will result in several consecutive failing calls which…

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Currently occupancy or capacity information (adultCount, childCount) is only available in event data after the user has selected a room, however the data is available in the UI when the list of rooms is shown to the user.

    For 3rd party tools (like price comparisons widgets) that need to compare rooms with capacity information this presents a real data accuracy problem.

    If the data could be exposed on each availableRoom in the distributorAvailabilityLoaded event it would not only ensure the event is consistent with the UI but also improve the accuracy of third party tools.

    Screenshot: https://drive.google.com/file/d/1nRp9WVX7ECZMeBzHIQz2wANDPXyxmCma/view?usp=sharing

    2 votes

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  7. The VAT rates applied cannot be extracted through the rates/getall API call or any other calls yet.

    This is the "Tax Rate" field shown when you view a rate in the Mews website.

    Due to various changes over the last year, this is crucial to have for reporting.

    7 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. The current rates/getall API call does not bring up the Rate Description and Rate Segment.

    Regarding the Segment: Arguably, someone could link the rates response to the reservations response and grab the Segment of the rate from the reservations it's linked to. The issue however is that once a rate is applied to a reservation, the user can go to the reservation and change the segment field, which leads to different segments on the reservation level and the corresponding rate level.

    Regarding the Descriptions: It would be useful if we can have the Rate Descriptions in the rates/getall API response…

    9 votes

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    1 comment  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. The field Car registration number in the profile are not accessible in the API.

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Mews now send and API call to Hotek Key cutter for only one key at a time, if you want to create multiple keys at a time it send it separately and not in one command. We check with Hotek and they confirmed to us that Mews send multiple keys creating in different commands and not in one command. This cause a lot of irritation with people at the reception, because it's not clear when the first key is created and when they need to put the second key on the card reader. Allowing duplicate keys is not and option…

    5 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Integration with Facebook Shopping Tool through Facebook Business Suites

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. We should be able to have the option of offering mobile rates discounts in the booking engine such as most of booking engines and OTAs.

    1 vote

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  13. Let's take for an example the hotel "Hôtel Golf Château de Chailly".
    After calling the "rules/getAll" and "products/getAll" we see that the product "6c5ed799-2e8a-4a18-8325-ac7a0086a886" is applied for "ResourceCategoryType" equals to "Room" and "Suite". But it's not added to the price displayed on the booking engine, for example, for tarif "7c58c0e7-64f2-41d6-aaff-ac6f00c31da1" and room "7599d179-e235-4894-9310-ac6f00c320ff".

    You colleague explained us that this product is the city tax. And as this product has the option Exclude price from offer so only the price of the room will appear on the distributor.

    But how can we know if the product has this option (Exclude from…

    3 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Being able to use Mews terminals with any POS provider, rather than having a second payment provider enabled.

    4 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We started working on your feature request and the ability to Integrate Mews terminals to POSs will be available soon. Please note that we will first be running a few pilots and also reaching out to multiple POSs to update their connections to enable this functionality. So it may still take some time to come to fruition. However, it’s in the works!

  15. Is there any way we could have an "Orders/GetAll" API call? The reason for this is the ability to grab notes stored in an order which is not linked to a reservation. Please note that those notes are different from the notes existing in the respective accounting items.

    These standalone orders can be found in the bottom section (Orders) of a customer dashboard in the front end, along with their Notes we want, which currently cannot be extracted through the Mews API.

    This ORDERS dataset being taken from such an API call would also be useful for reporting since the…

    5 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    In the meantime, if would be very helpful for us if you could expand on your use case for the notes. How do you intent do use the orders/GetAll endpoint with its notes?

  16. Currently unable to attach the company to a bill via Connector API. Having this enables possibility to fully automate bill management for corporate/event bookings.

    One way could be to allow integration partners to specify CompanyId in the bills/add endpoint.

    11 votes

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    2 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Integration partners can retrieve the estimated transaction fee via accountingItems/getAll, with CreditCardTransaction extent.

    The "Fee" parameter gives the estimated transaction fee value. (https://mews-systems.gitbook.io/connector-api/operations/finance#credit-card-transaction)

    However, with the recent feature release of transaction fee adjustments for select properties, the updated fees are not returned, and can cause discrepancy between data in Mews PMS and in other systems (e.g. accounting, business intelligence, etc).

    In the exported Payment Report, "Fee total net"/"Fee total" refers to the estimated transaction fee and will be displayed "Fee" parameter in the CreditCardTransaction object. On the other hand, "Adjusted total fee" in the same report refers to…

    1 vote

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Currently, an integration partner that uses inventory data (such as Revenue Management systems, Event Management, etc) needs to poll resourceBlocks/getAll and are not able to sync space avilability in real time.

    There is already a WebSocket notification when a room/space/resource is make as Out of Service (OOS). Would be great to expand that to cover Out of Order (OOO) and House Use blocks to reduce the need for calling the API regularly to check for created/updated resource blocks.

    2 votes

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    unlikely  ·  0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →
  19. the Channel Manager API should the handle overlapping restrictions exactly the same as in Commander.

    2 votes

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  20. 15 votes

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    0 comments  ·  Connector API  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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