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Profile statistics within chain
In a chain I would like to know the value of a customer. Where did the stay and when and how much they spent in each of the chain's properties
6 votes -
Guest Segment Reporting by State/Province
This idea is about extending guest segmentation in Manager Analytics.
The North American market needs to be able to report not only by country but also by state/province/city.
This will allow for greater insight into which markets produce and allow for more targeted marketing to a specific region.
This takes into consideration the regional differences such as holidays.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Support translations in Mews Analytics
This idea is about supporting additional translations in Mews Analytics.
Requested languages:
- French4 votesHello from the Mews product team.
Thank you for submitting the idea. We have updated your request and set it up to be upvoted by the Mews community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Scheduled Custom Dates
I would like to be able to set my own custom dates when scheduling reports instead of using the preset settings.
2 votes -
group picked
There is no picked vs. unpicked status within confirmed group reservations.
This is a pain when creating your forecasts, and predicting your unexpected wash of a group block.
Hard to communicate to management.19 votes -
Pickup of Cancellations
It would be great to have overview of „negative“ pick-Ups, so cancellations in the Pick Up Analytics tool. Even on the Dashboard, so you have a perfect overview of positive (bookings) and negative (cancellation) pick ups. As a reference: Pace is doing it in their pick up report
4 votes -
Allow On the books (OTB) comparisons in Mews Analytics
Ability to compare with what was OTB at the same point in time for the previous year. The report should show OTB Year, OTB Year-1 and then result Year for all months.
2 votes -
Scheduled exports in Mews Analytics
This idea is to allow users of Mews Analytics to schedule exports of Analytics e.g. on daily bases in the form of image, PowerPoint or PDF. For delivering the exported files, we could use the same workflow as for scheduled export of other reports in Mews.
This could also work as a workaround to provide insights to people without Mews account.
2 votes -
Extra group by value settings
In the reservations report, I would like to be able to group by Date (not arrival or departure date)
I would also like to be able to group by multiple factors.
E.g. Group by both date and by rate code1 vote -
Profile reports with language
A report where it shows the guest language.
1 vote -
Profile reports with language
A report where it shows the guest language.
1 vote -
FINANCIAL ANALYTICS -> FILTER BY ASSIGNED SPACE
Add filter option by "Assigned Space" to the Financial Analytics dashboard (and why not also to Manager Analytics dashboard).
For property managers, it is a crucial feature as filtering out financial data on a property level is key. And for property managers, an Assigned space = A property. And I can bet you will get more and more property managers as clients :)
For hotels, this allows to track metrics on a room level.
As the data is readily available in the database it shouldn't be difficult to implement, it's just a PowerBI set up.
Thanks!
8 votes -
Mews Analytics - Customer Lifetime Value
Hotel and Hostel chains wish to see the complete history of items the guest has purchased across the chain. Implement a dashboard where you can see the total revenue one customer has generated so we can reward our most high valued guests.
4 votes -
Cancellations Forecasting
Add some more options on the cancellations report to be able to forecast the expected number of cancellations for a period of time, an event, or similar. Ideas...
1) report based on consumption date instead of cancellation date : the intention is to analyze how far in advanced from arrival date are we getting cancellations so we can forecast the number of rooms we can overbook.
2) filter by day of week to find trends based on which days of the week do we receive more cancellations, or which days of the week are most impacted by cancellations (day of…3 votes -
Occupancy percentage in Manager Analytics
In Manager Analytics when selecting a specific Space Category type, the occupancy percentage will be shown based on the total number of rooms within this category only.
Is it possible to implement a way to see the occupancy of the selected category based on the total number of rooms in the property?
This is useful for hotels to calculate the RevPar afterward.
Thank you!
(Asking on behalf of a client)1 voteHello from the Mews product team.
We have released an update for getting insights per space categories. Please check out our release notes – https://releases.mews.com.
With that release, we have adjusted the behaviour to match your request.
Thank you again for sharing your idea!
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Allow people without Mews account to access Mews Analytics
This idea is about allowing people to access Mews Analytics without having access to the rest of the system. This could be used by external partners of the group or property.
1 voteHello from the Mews product team.
Thank you for submitting the idea. We have updated your request and set it up to be upvoted by the Mews community.
Also, we have extracted the idea for a scheduled exports into separate one here:
https://mews.uservoice.com/admin/v3/ideas/42663433Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Book workspace times
With the growth in workspace offices or offices that rent out work space there could be an opportunity to collaborate or synergies technology to help fill these spaces. Especially with the growth in people working from home the next BIG thing will be rent an office space for individuals and small business.
1 vote -
Reservation Report filtered by: Group by Customer's Country address
These filter does not provide enough detail to inform you where your guest's are arriving from.
It would be very helpful to have the Reservation Report include the City and Country details for the guest. Where the guests are from can often be a conversation starter for the front desk staff, especially if they have travel experience/knowledge.
Also, at this time of COVID, it is also helpful to know if the guest is from a locked down or red zone area.
Suggestion: Have the City and Country fields from the Customer Profile display on the Reservation Report.2 votes -
Mews Analytics: Roomnights & Revenue overview per company per hotel
Room nights and total revenues per company & per hotel in the Manager Analytics dashboard, to be shown by month, quarter, year.
3 votes -
Have Mews Analytics or Reporting for Messaging
Provide the through Mews.li for us to be able to investigate how the staff are responding to Messaging.
Messages / thread
Number of messages
Number of threads
Number of unresolved
Number of ignored
Response time (hours)
Initial response time (hours)
2 votes
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