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  1. here it is the Importance of hospitality technology for guests :-

    https://www.bitsarabia.com/hospitality-technology/

    1 vote

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    unlikely  ·  0 comments  ·  Other Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  2. The marketplace being on the dashboard is irrelevant to front desk agents and quite frankly not the place to be selling products. If MEWS wants to upsell a property then that should be done through other avenues or create a separate "managers/owners" dashboard.
    A front office agents dashboard should only show relevant information for the job they are doing.

    1 vote

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    Thanks for sharing your feedback. We are currently experimenting with the dashboard and specifically the social scores being registered. The experiment has ran for two weeks and is now disabled. We will soon come back with our findings and followups.

  3. Currently Key Cutter in Mews Commander allows the creation of 1 or more keys depending up number of guests. However, it does not have the ability to create Duplicate Keys. Therefore, when a guest needs a duplicate keys, the user needs to access the Dorma/Kaba/Saflok software to create. In some cases, this system is away from the front desk or lobby area. If a new key is created in Mews Commander the new key will cancel the previous key. Need to have the ability to create a new key or a duplicate key from Commander.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  4. As it stands, the key cutter automatically defaults to whatever check-out time in that property is.

    When a guest adds a late check-out to their reservation, or when we enter it as a product, Mews should change the time to whatever the late check-out in that property is. Then we can still use key cutter without having to manually change the check-out time. This will significantly decrease human error in the case that reception doesn't notice that late check-out was added.

    5 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  5. All the traffic in Google Analytics gets attributed to "Direct".
    Develop the possibility to attribute revenue to different channels such as "Paid" and "Organic" or others.

    3 votes

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    unlikely  ·  Aneta responded

    Hi Mewsers!
    Tracking of traffic sources is achievable by using different UTM parameters for different campaign or traffic source. In other words, if you want to distinguish between multiple sources of you traffic leading to the same landing page, you simply attach different UTM parameter).

    Read about the principle of UTM parameters here: https://support.google.com/analytics/answer/1033863?hl=en.

    The easiest is to generate the link for every campaign/source of traffic via UTM builder: https://ga-dev-tools.appspot.com/campaign-url-builder/

    I hope that helps.
    Aneta

  6. Currently, a user who is setting up the key cutter will need to manually map individual spaces if their space numbering format is different from that in their key cutter software.

    This can be very manual and error prone as it involves several clicks and manual typing in of door lock numbers in the key cutter software into Mews. This cannot be done in batch currently.

    One suggestion would be to have a downloadable excel file with all space numbers in Mews, the user then downloads the file adds the corresponding door lock ids from their key cutter system. Then…

    2 votes

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  7. When integration partner receives token of property to connect to Mews PMS, the partner only has email address of the hotel.
    Can we ad more fields such as :
    1-phone number of the contact - so that the partner can call directly the hotel if hey do not reply by email.

    2- have a field with the number of rooms of the property to save time and start building the demo

    3 votes

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    unlikely  ·  1 comment  ·  Other Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Wij hebben in het verleden met een systeem gewerkt waarbij de mogelijkheid was om gebruik te maken van een telefoonboek waar alle gegevens van het personeel in stond. Wij vonden het zeer prettig om hier mee te werken. Wellicht is het een idee om een soort rapport te maken waarin je de naam, adresgegevens en telefoonnummer in **** noteren. Dit zou je bijvoorbeeld kunnen plaatsen bij het kopje 'profielen'.

    2 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

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