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  1. We are currently using a 1 property set-up to manage 2 different properties in mews as reservations are sometimes moved between both properties and the multi property set-up doesn't allow to just switch bookings. Because of this 1 property set-up, we can only link 1 of our properties to the Google Hotel Search integration. Therefore it would be usefull for us to link our separate property (with different address) to google as well.

    In our opinion, the necessary fields for google could be filled-in in the integration itself, and not taken from the property settings in mews.

    1 vote

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    0 comments  ·  Existing Apps in App store  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  2. In the current Visonline integration with Mews, Mews only sends one room number/lock id to be encoded in Visionline. This presents an operational challenge for properties that have the following room structure:

    6228 - main suite (parent space)
    230 - private room for 2 persons (child space)
    228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
    228-1,2,3,4 - four separate dorm beds

    230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

    In the latter case, a key card…

    8 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  3. here it is the Importance of hospitality technology for guests :-

    https://www.bitsarabia.com/hospitality-technology/

    1 vote

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    unlikely  ·  0 comments  ·  Other Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Last year we were able to pull the report even with missing data. Now - as asoon as one detail is missing, there is no access to the report. The offical partners state that they need the numbers which is the most crutial to them. We need this report to work again, even with missing names / details.

    Many thanks for your consideration and execution.

    7 votes

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  5. Create an interface with STR so we do not have to put in the data manually every night

    2 votes

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  6. The marketplace being on the dashboard is irrelevant to front desk agents and quite frankly not the place to be selling products. If MEWS wants to upsell a property then that should be done through other avenues or create a separate "managers/owners" dashboard.
    A front office agents dashboard should only show relevant information for the job they are doing.

    1 vote

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    Thanks for sharing your feedback. We are currently experimenting with the dashboard and specifically the social scores being registered. The experiment has ran for two weeks and is now disabled. We will soon come back with our findings and followups.

  7. We need to receive the email consent (Send marketing emails option) for reservations coming from Channel Managers.

    17 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  8. integrate the ordering app me&u to mews so guests can order food/beverage and have to option to charge this to their room

    1 vote

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  9. Currently Key Cutter in Mews Commander allows the creation of 1 or more keys depending up number of guests. However, it does not have the ability to create Duplicate Keys. Therefore, when a guest needs a duplicate keys, the user needs to access the Dorma/Kaba/Saflok software to create. In some cases, this system is away from the front desk or lobby area. If a new key is created in Mews Commander the new key will cancel the previous key. Need to have the ability to create a new key or a duplicate key from Commander.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  10. add both - guest's and booker's email to Mews PMS when the booking comes from the channel manager

    1 vote

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    Hello from the Mews product team,

    Thank you for your suggestion. We already support this feature. What you describe sounds like a bug. Please log this case with our team for further investigation.

    Kind regards,
    Mews

  11. Update the integration between Salto and Mews with a complete date and time format that also includes minutes instead of hours only.

    Currently, the Salto integration can only receive the check-in and check-out hour but not the minutes. So, if you have a check-in and/or check-out time set at the half-hour, for example at 11:30 am, the integration sends the check-out time at 11:00 am.

    We propose to solve this problem since it forces us to manage half an hour of checkouts for customers who are stuck on the floors, outside their rooms, or who cannot access the elevator with…

    26 votes

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    unlikely  ·  1 comment  ·  Existing Apps in App store  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Keys (using keycutter) are automatically made based on check-out and check-in times. It would be useful to make a key that works until 10h15 if the check-out is for example at 10am. Now, if guests forgot something or want to pick up luggage they left in the room at 10h01 front office needs to make a new key.

    10 votes

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  13. Integrations made by MEWS are bound to work well, so it would be nice to quickly be able to find these, divided by category (like having a "MEWS integrations" vs. "3PTY integrations" divide in marketplace.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. The integrations in the Marketplace have all been vetted and certified by the Mews Technical Partnerships Team and have proven to be a great addition to our eco system. Therefore we will not be dividing the Marketplace into two areas.
    Thank you for sharing your suggestions.

  14. Tiller is a cloud POS. This integration could allow customers and the hotelier to facilitate payments, by combining bar consumption with the price of their hotel room.

    1 vote

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  15. As it stands, the key cutter automatically defaults to whatever check-out time in that property is.

    When a guest adds a late check-out to their reservation, or when we enter it as a product, Mews should change the time to whatever the late check-out in that property is. Then we can still use key cutter without having to manually change the check-out time. This will significantly decrease human error in the case that reception doesn't notice that late check-out was added.

    5 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  16. Use case: allow guests to eventually check out on Operator tablet by using their key card as an identifier of the reservation/guest that is checking-out.

    Other use cases can include making use of "check-out" features available in key cutter programs such as Salto for increased security

    5 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  17. All the traffic in Google Analytics gets attributed to "Direct".
    Develop the possibility to attribute revenue to different channels such as "Paid" and "Organic" or others.

    3 votes

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    unlikely  ·  Aneta responded

    Hi Mewsers!
    Tracking of traffic sources is achievable by using different UTM parameters for different campaign or traffic source. In other words, if you want to distinguish between multiple sources of you traffic leading to the same landing page, you simply attach different UTM parameter).

    Read about the principle of UTM parameters here: https://support.google.com/analytics/answer/1033863?hl=en.

    The easiest is to generate the link for every campaign/source of traffic via UTM builder: https://ga-dev-tools.appspot.com/campaign-url-builder/

    I hope that helps.
    Aneta

  18. A connection so that we can cut keys with Kaba Ilco via Mews.

    1 vote

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  19. use case for this is:

    When a reservation is checked out from another app, it creates a bill in Mews through zapier

    1 vote

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  20. Salto can receive a check out command from PMS. Currently, MEWS does not send these commands via the key cutter integration to Salto (early check out fe.).

    Would be a great benefit (and improvement in terms of security) since currently we cannot create a new key via our integrating party for Kiosk.

    9 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

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