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  1. Child adjustments in the base prices are not going through to Synxis. Vital to be fixed so that rates between Synxis Booking Engine and Mews match when children are involved.

    1 vote

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  2. Creating hyperlink so that by simply clicking on travel agency confirmation number in MEWS we are guided directly to the reservation on the OTA’s website. Instead of copying the number and pasting it on Booking.com, Expedia, Hotelbeds… etc.

    2 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. We are currently using a 1 property set-up to manage 2 different properties in mews as reservations are sometimes moved between both properties and the multi property set-up doesn't allow to just switch bookings. Because of this 1 property set-up, we can only link 1 of our properties to the Google Hotel Search integration. Therefore it would be usefull for us to link our separate property (with different address) to google as well.

    In our opinion, the necessary fields for google could be filled-in in the integration itself, and not taken from the property settings in mews.

    1 vote

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    Hello from the Mews product team. 


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  4. Zapier; allow for a zap to send the invoice upon closing to a specified e-mail address for checking and sending options. No need for the administration to manually go through all properties, but instantly receive closed invoice to their email and send these out to companies after verification.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Our hotel consists of several buildings.

    In addition to the room, we also have to program public doors onto the key card.

    Otherwise we cannot use the kiosk function

    1 vote

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  6. Option to report on more data fields:
    OOO
    Travel Agent
    Rate plans

    2 votes

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  7. 1 vote

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    Hello from the Mews product team. Thank you for sharing your integration app request. We would love for you to introduce us to the integration partner by directing them to https://www.mews.com/en/mews-marketplace-form where they can submit their interest to connect to Mews. We will then explain how they can user our open API and become a certified Mews integration partner.

  8. This idea is on behalf of a Mews Partner, Revtool.
    When moving onto the Mews Partnerships Program and being directly purchasable on the Mews Marketplace. It would be great to have a backend configuration to select which markets the Partner wants to be available for.

    1 vote

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    Hello from the Mews Product Team! We've now made it possible for partners to indicate in which countries their solutions are supported. If you'd like to add this information to your Marketplace integration profile, please let our Technical Partnerships team know.

  9. Integrations made by MEWS are bound to work well, so it would be nice to quickly be able to find these, divided by category (like having a "MEWS integrations" vs. "3PTY integrations" divide in marketplace.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. The integrations in the Marketplace have all been vetted and certified by the Mews Technical Partnerships Team and have proven to be a great addition to our eco system. Therefore we will not be dividing the Marketplace into two areas.
    Thank you for sharing your suggestions.

  10. 1 vote

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    Hello from the Mews product team. Thank you for sharing your integration app request. We would love for you to introduce us to the integration partner by directing them to https://www.mews.com/en/mews-marketplace-form where they can submit their interest to connect to Mews. We will then explain how they can user our open API and become a certified Mews integration partner.

  11. Besides dividing the Marketplace into integrations' categories, I think it would be smart to divide it into integrations' country of reference. This would allow the user who is picking the integrations to first check the ones provided by the country where his business is located, as they probably are a better fit to his business type and are able to solve certain issues related to that specific country.

    2 votes

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    We have made country selection available to all our partners. Many of them have already selected which countries they operate in. As a Marketplace user you will only find integrations that are relevant to the country of your property. 

  12. By doing more actions Mews to Mews on Zapier we would be able to have an infinite possibility of automations in various fields such as :
    - payments : charge 50% remaining of a flexible rate, 30 days before arrival
    -preauthorisations : on day of arrival, charge automatically the preauthorisations. If failed send email to team and guest...
    - out of order : if maintenance issue task, turn property to OOO
    -...
    If doable the possibilities would be endless and allow advance users through automation to personalize/automate their PMS

    2 votes

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  13. (EN) When the customer returns their card, I place the card on the SSalto Reader. Click the card to check-out button. The card is read and the corresponding room is displayed at check-out.

    (DE) Wenn der Kunde seine karte zurückgibt, lege ich die Karte auf den SSalto Reder. Klicke den Button Karte zum Check-Out.
    Die Karte wird gelesen und das entsprechende Zimmer wird zu Check-Out angezeigt.

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  14. 7 votes

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  15. Use case: allow guests to eventually check out on Operator tablet by using their key card as an identifier of the reservation/guest that is checking-out.

    Other use cases can include making use of "check-out" features available in key cutter programs such as Salto for increased security

    5 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  16. Keys (using keycutter) are automatically made based on check-out and check-in times. It would be useful to make a key that works until 10h15 if the check-out is for example at 10am. Now, if guests forgot something or want to pick up luggage they left in the room at 10h01 front office needs to make a new key.

    10 votes

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  17. Lightspeed POS offers a Self Order Menu. It would be revolutionary if Mews can integrate Mews Navigator with this. As this would allow Lightspeed to identify the guest(Room Number/Guest Name) and then based on their purchases, post the necessary charges to the correct room. The self order menu would contain the menu/prices directly from Lightspeed and hence would not be needed in Mews.
    See below link for Lightspeed Self Order Menu information - https://www.lightspeedhq.com/pos/restaurant/self-order-menu/

    6 votes

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    Hello from the Mews product team. We are so pleased to let you know that your feature request is available through our partner Omniboost on the Mews Enterprise package.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

    The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021

  18. In the current Salto integration with Mews, Mews only sends one room number/lock id to be encoded in Salto. This presents an operational challenge for properties that have the following room structure:

    6228 - main suite (parent space)
    230 - private room for 2 persons (child space)
    228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
    228-1,2,3,4 - four separate dorm beds

    230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

    In the latter case, a key card…

    2 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  19. We have an action for "create order", which adds a service product. However, the orders/add endpoint in Connector API does not allow for adding of stay products.

    Add a Zapier action to allow for adding a reservation product.

    5 votes

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  20. If the GuestID can be written on the RFID in Sector2 of the Onity KeyCard System, Guests can authenticate at the POS for placing F&B orders on the room bill.

    In this case there's no more need to write down the guest's name, only the key card is needed. The key card is read by an RFID reader coupled to the POS. The guestID is used to authenticate the guest and post the bill to Mews calling the API's. Supplementary the guest's last name can be checked to engage two-factor-authentication.

    2 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

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