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PSD2 - Get notified when payments are not verified in the 24 hours
With the new EU law coming into place. It would be very helpful to receive an email if a payment is not verified within the 24hours by the guest. (or at least to have the option to opt in/out to receive emails).
Having to check the finance reports daily is another task that I would like to avoid.
9 votesHello, update from the team!
We will be working very soon on this idea – we will send an email that 3DS has failed to you as a hotel and to the guest. Thank you for the feedback! Expect updates here. -
Customer names on Merchant Payouts
It would be so much easier to pull the Merchant payout report if the customers name and surname was linked to it. At the moment i have to pull the payment report and reconcile it with the merchant payout report. It takes up a lot of my time
6 votesLooking for more feedback from all of you!
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Delete the charge and close button
The button is to attempting and it happends a lot that staff uses this button to early. No corrections can't be made on the same bill anymore. Please make it possible to chose if you want to use this button or not.
10 votesEven though there’s a privilege for charging cards online, I’ve decided to put this feature in the unlikely section of our ideas. If we see that this feature is something you are very interested in, we will get back to it.
Thanks! -
Name on the payment card
Add a section to specify third party name on the card used for payment. Having several cards registered to the guest makes it quite difficult to know which company is paying for the stay. Many thanks.
4 votesLooking for more feedback from all of you! Why would this feature be helpful for you, use-cases are the best tool for us :) Thanks!
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Notes for Merchant payments
Add notes to CC. So they can label a CC as to not use yet and wait for customer they will use another card
35 votes -
Terminal to add payment card details
Many properties prefer to take payment card details at check-in but to then charge all accommodation fees at the time of checkout. Therefore, it is very important that these card details are accurately and securely stored. With the capability to automatically transfer card details to customer profile, properties can help reduce human error and also ensure that guests feel their information is protected.
56 votesHi all,
Thanks to the current feedback, we decided to move back this idea to be upvoted.
We did release Mews Terminals, however, due to security reasons, we will not store that card for future use.
Most of the upvotes mentioned that they’d like that functionality – even though the current Mews terminal is a huge step towards automation – providing the possibility to charge or pre-authorize a card without the need to ask a guest to give you card details & where you’d need to type in manually back information to Mews…
Looking forward to hearing more about this!
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ELAVON - Provider other option than Stripe
The payment term of stripe is too long, Elavon offers a service of a better quality for cheaper also concerning the bank charges by card. The duration of funds transfer is between one day to two days. Stripe is between 3 days and 7 days of delay. In addition, credit card customer data is not secure at the same level at stripe (Cayman Islands).
We should have the choice to choose another provider following our place of activity. Currently stripe is the only possible option and the service is not up to the expectations of MEWS customers.
4 votesHello!
Thank you for your feedback and opening discussions in the hospitality community.
Unfortunately, now we will not work with this payment provider but certainly, we will let you know once we make a decision and welcome a new one! Thank you once again and hope to hear from you soon on some new exciting ideas! -
Pay out report Merchant balance
View the kind of creditcards (Amex, Mastercard, Visa) on the payout report from the Merchant Balance. And show the total for the costs. So you can check this payout better
6 votesMarked as a new idea!
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Multiple automatic settlement rules
Automatic settlement is a great tool for automating payment collection from guests, however it is not currently possible to apply more than one settlement rule. Properties may rather prefer to add several rules that work together for a custom payment scheme. For example, take 20% of payment upon creation, 30% one week before arrival, and the remaining 50% on the reservation start date.
214 votesHi there Mewsers!
You have asked and we’ve listened!
I am happy to share the news that we have started to work on adding more flexibility to automated payments!
Our focus is to add more payment settlement rules that will reduce the manual time spent on payment processing and increase the flexibility around charging that your guests will love!
Let me know if you’re interested in having beta access to this incredible idea!
Best,
Mews Team -
16 votes
Even though the idea was released, due to some technical difficulties, we have stopped working with this type of service. But we will provide a new solution very soon!
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Edit the payment note
When we collect a payment on the payment screen you have an option to add a note, we use this to note down the transaction details room number and the name of the receptionist. sometimes you can make a mistake and put the wrong room number for example, what we would like will be the function to edit that note so when a mistake is made it can be amended.
This information is later used for generating reports and informing the staff during shift changes.
Please UpVote!
Thank you
4 votes -
additional CC for Merchant& Adyen: Maestro & UnionPay
more guests are asking for Meastro and UnionPay CC, more CC more reservations from Distributor or Channels
4 votesHello again from me!
Following my last update a month ago, I am really happy to announce that thanks to your feedback we’ve enabled China Union Pay for terminal payments as well! You can check out our terminals a bit more in details here – https://www.mews.com/products/terminals
Thanks for always providing best feedback! Keen on hearing from you in some new exciting ideas!
Sincerely,
Jovana
Payments team -
Report that can show break down of credit cards processed via Stripe (visa/mastercard/domestic/internationals etc..)
Show breakdown of fees per interchange and scheme fee in payment reports.
5 votesHi All,
Happy to announce that we rolled out an enhancement to our reporting functionality – the breakdown of fees as you’ve requested!
We are working on the gradual rollout to have it available across all platforms worldwide, please see more about it in our newly created help guide – https://help.mews.com/en/articles/4682847-track-your-fees-with-the-payment-report-export
Talk to you soon about other great ideas you post on our feedback platform!
Regards,
Payments Team -
balanced bills not to be triggered
For offline or online reservations, with balanced bill due to another payment method than CC, the trigger should not try to charge the CC given by the guest.
3 votesDue to the lack of feedback, moving the idea to unlikely to be developed. It can still be upvoted and the priority can change based on your feedback. Thank you all!
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Virtual Credit Cards are charged 100% allways even if it's Free Cancellation
Why virtual credit cards are charged 100% in advance, even if they are free cancellation.
It should charge only 1st night as with the others CC, depending on the settlement rules.
Thanks!!
7 votesLooking for more feedback from all of you. How would you find this feature? What problems would it solve? Thanks in advance!
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Paypal Payment Method
Paypal is one of the leading payment systems worldwide. A direct integration with Paypal would enable the support of online money transfers as payments in Mews, providing as an electronic alternative to traditional payment methods.
114 votes -
Créer la carte de paiement WIR
Nous avons besoin de créer un paiement par carte WIR. celle-ci n'existe pas dans Mews mais c'est une carte utilisée dans notre zone
3 votesMarked as a new idea and moved to Merchant forum – category ‘Payment Methods’. :)
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Apol OGONE payments
We are an Accor establishment, and we are working with OGONE, but we do not have any type of payment for this matter. Is it possible to add OGONE VISA, OGONE MASTERCARD and OGONE AMEX for future payments ? Thank youuuu
5 votes -
7 votes
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Bancontact payment method
The Bancontact is a popular payment method in Belgium and the most commonly used card in this country.
36 votes
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