Mews Payments

Mews Payments

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  1. We need to be able to increase guest preauthorization when they exceed the original amount. At the moment we can only charge their card for the amount that was preauthorized at check in. If they spent more during their stay but don't come to check out in the morning, there is nothing we can do than just send a payment link. They system doesn't save the guest's card at preauthorization and so we can't add any additional payment. This results in many open accounts when we have to chase guests after departure. Can we make sure cards are saved on…

    3 votes

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    Hi all, I am happy to announce to you that we are working on the flow that will enable you to increase the amount of the original pre-authorization amount!


    Last few months we also made significant improvements connected to the pre-authorizations that are created automatically and manually through Mews terminals, for example, which is available here


    Speak soon,

    Product team

  2. create dash board showing the payments due to mews and invoices flagged by mews as paid

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Please add the option to select pre-authorizations as a type in the payment report.

    We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.

    With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.

    1 vote

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  4. A payment system that has quickly become the preferred option for the Phillipines, https://www.paymaya.com/.

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions

  5. Hello.
    We would like the ability to change items by description on the invoice. For instance, sometimes our restaurant bills has items that need another name on the invoice for the guests / company. It would help, to give items another description manually.
    Thanks.

    2 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.


    Thank you for sharing your suggestions.

  6. 12 votes

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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  7. We need to sometimes make payments in Mews for cash and manual credit card transactions, but after the stroke of midnight there doesn't seem to be anyway to back-date it to the date you actually want the payment to appear for accounting purposes, and by applying the payment to the new date this further complicates matters because now you're kind of balancing over two days, and in perpetuity!

    Could this please be rectified ASAP?

    5 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  8. I wonder do you have a solution or POS for electric vehicles charging?
    This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
    So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.

    2 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  9. The payment report allows to filter payments according the 3DS status (if the payment has been subject to 3DS or not), can we do the same for preauthorization?

    1 vote

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  10. It would be helpfull if there can be added more reasons of payment request.
    For instance :
    Payment for Stay
    Payment for Additional services
    Payment for voucher
    Etc.

    We now have to add a message in with the payment request in order to inform the guests

    2 votes

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    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Hi,
    in Belgium, payments by Bancontact is really popular, especially the method Payconic or bancontact via the bank of our customers.

    Not so long ago, you integrated IDEAL, but unfortunalely, it's for the Dutch market. Not one single Belgium bank is integrated.

    Offering Payconiq would be a great thing for us and our customers! Also payments via credit card are very expensive...

    2 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  12. Can we have the Payment Report in MEWs amended to include the invoice info details in the report: i.e. move-in date and move-out date, similar to the ref information that is transferred from MEWs to Xero. The reason being that we want to be able to identifiy the payments received pertaining to the revenue for which month. It would be great if we have a detailed payment report which could be matched to the earned revenue period for accounting purposes.

    1 vote

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  13. Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.

    Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.

    It would make Mews seem on-trend with consumer trends.

    20 votes

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  14. SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.

    22 votes

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  15. If a guest is allowed different payment conditions then the once described in the rateplan, it should be possible to disable the automatic settlement on the booking without changing the rateplan (unnecessary and undesired differences in reporting).

    1 vote

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.


    Thank you for sharing your suggestions.

  16. Luego de filtrar una rva en la lupa de Mews, se abre un recuadro con información sobre la misma. Seria de super ayuda si en el mismo recuadro, a demás del breve resumen que nos brinda, se pudiera agregar el tipo de tarifa que el cliente contrato. Esto nos ayudaría a detectar de manera sencilla si se tratara de una rva reembolsable o no y con esto agilizar los controles de cobro.

    1 vote

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.  


    Thank you for sharing your suggestions.

  17. Guests who booked non-refundable and paid the room directly via iDEAL instead of creditcard, should not receive any emails regarding their payment verification. This confuses a lot of guests.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. currently we are unable to delete disabled payment cards. it would be nice to be able to do so

    3 votes

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    unlikely  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Add the balance of the guest to the reservation summary

    1 vote

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  20. At the moment this is what happens:
    -The guest makes the reservation.
    -The system sends him the confirmation
    -The system sends a second email where it asks to authorize the payment.

    What happens if the guest does not authorize the payment?

    We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.

    On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to…

    7 votes

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    Hello,

    Thank you for your feedback.

    Mews is fully optimized for processing payments under the PSD2 regulation.

    We are maximizing payment acceptance by asking the guest to authenticate the payment whenever the bank is requiring the authentication.

    In the booking engine flow, for example, the guest will see a bank’s page pop-up as a part of the check-out flow, if the payment is not successfully authenticated, according to the PSD2 rules, Mews won’t be able to charge the guest. If payment is authenticated, in guest profile you will be able to see that the payment is successful.

    If you’re charging the guest on the card that was not previously authenticated by the guest, if the bank, at the time of the payment is requiring the biometric or SMS acceptance via bank code, as the guest is not present at the time of the payment, Mews is sending the email to…

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