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  1. To save ink cartridges , we would like to remove the black bar on invoices

    1 vote

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  2. Please simplify the adjustment of the billing address for closed invoices so that the company address can be added or changed subsequently without having to reverse the invoice.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. On the Mews Payments Balance report - it would be very useful to have the information of the reservation and person who made the payment.

    Right now there is no way to see which payment is from which person / reservation.

    1 vote

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  4. In Belgium there is a culture to pay with Maestro or your bank app (scanning QR code). Mollie allows businesses to offer the clients these payment options.

    As a lot of people don't have Visa, Mastercard or Amex in our country. These maestro or QR code payments are the only alternative.

    OTA's are offering these payment options. We are thus missing out on a lot of direct bookings as they just can't pay.

    If the integration is not possible, mews should at least have this included (at least maestro payment) in the merchant.

    2 votes

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  5. Sometimes we need to access to CC details saved on Mews for different reasons as late charges. Give access to CC details to managers.

    5 votes

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    Hi All, Mews Payments is a PCI DSS compliant platform and for the reason of making sure that guest personal information as card details are not exposed the the fraudsters or any card leakage we ensure that our platform doesn't expose any card details to not only to you - our customers, but also to us, Mews team. We only have access to tokenized cards, same as any property. On this way your property and your guests are kept safe and protected against fraudsters. Everyone can see last four digits of the card details - which is a secure and enough of a way to detect the card, alongside the information about its format, cardholder name etc. This is something that Mews will never allow due to high quality standards we hold ourselves to, however, if any additional data can be added to Mews that will help you operate better…

  6. Mainly for student and long stay activities, we need that Mews manage payments for guaranty. This payment is done by customer at beginning of reservation and put into bank in our side but doesn't corresponds to any sale.
    At the end of reservation (1 year after or few months after), if there is no damage in the appartment, we will give back to customer this payment for guaranty. if there is damages in appartment, part of payment guarantee amount will be give back to customer, other part will be kept and a product of "appartment damages" will be add to…

    5 votes

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  7. Please add Twint to MEWS Terminals.

    It ist the biggest Payment accquirer after Mastercard and Visa.

    1 vote

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    0 comments  ·  Payment Methods  ·  Admin →
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  8. Die Darstellung der Rechnung sollte individuell anpassbar sein, so dass man eigene Textfelder und Designs erstellen kann.

    1 vote

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  9. Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

    12 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  10. Obtain payment files from PSP to allocate payments

    Why:
    We need the payment details files from the PSP to load into this middleware in order for it to allocate the payments from exact and indicate the commissions deducted by PSP.

    https://stripe.com/docs/api

    1 vote

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  11. Hi,
    More and more we have the issue that payments are declined because the CVV-code is missing. Is it possible to add an extra field where the CVV-code can be noted when adding a credit card manually?

    2 votes

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    1 comment  ·  Operations  ·  Admin →
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  12. We receive a lot of requests to send an UBL format invoice next to the PDF invoice we can already send.

    Preferred to have the option to add an UBL format invoice or to have it automatically added.

    A lot of companies demand these type of invoicing to make sure no errors are made in the payments or accounting department.

    1 vote

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    0 comments  ·  Payment Methods  ·  Admin →
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  13. It would help if pre-paid OTA reservations were automatically processed as prepayments in Mews.
    This would save manual work, avoid errors and prevents the guest accidentally paying twice for the reservation at check-in.

    3 votes

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  14. Dans les groupes tarifaires vous permettez au client de ne régler qu'une partie du montant de la réservation à la commande. Par exemple 40%.

    Il faudrait automatiser le réglement du solde des 60% restant par exemple en fonction de la politique d'annulation choisie.

    Ainsi si 100% de la somme est dûe 1 mois avant le début du séjour, il faudrait soit que Mews prélève automatiquement les 60% restant 1 mois avant le début du séjour sur la carte laissée par le client, soit quand ce n'est pas possible qu'une demande de paiement soit automatiquement créée et envoyée au client pour…

    1 vote

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  15. Is there a possibility to connect the norwegian payment system VIPPS to MEWS? VIPPS has many different features, and we would need to have it as a realtime payment.

    4 votes

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  16. 1 vote

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  17. For the chargeback report:

    • Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
    • Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
    • Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
    9 votes

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  18. If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

    5 votes

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    3 comments  ·  Operations  ·  Admin →
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  19. 80% of all Danish people have a Dankort Debit card, however only 20% if Danes own a credit card. By having Mews process Dankort debit cards, three times more payments can go through Mews instead of relying on a 3rd party payment processor.

    1 vote

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  20. Twint, Swiss payment method

    7 votes

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    Hi all, Twint is available as the source of external payment, please head over to external payment & accounting configuration and enable it by heading to our help page here! 


    Unfortunately we don't see it being added to the product roadmap in the upcoming few months as accepted payment method through Mews Payments. 


    Best,

    Product team

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