Mews Payments

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  1. Guests who booked non-refundable and paid the room directly via iDEAL instead of creditcard, should not receive any emails regarding their payment verification. This confuses a lot of guests.

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  2. Once a pre-authorization is done on a guest cc the guest gets an email notification that we took the pre-auth.
    At the moment the guest does not receive a notification once the authorization is released. This would be helpful, so the guest has something in hand that we released the authorization. This will also help them to claim back the money from their bank.

    2 votes

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  3. Sending $0.00 payment requests to guests so that their card details can be added to MEWS profile without having to enter them in manually.

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  4. We currently send out email Credit Card Authority forms or Charge Back forms to travel agents, guests, companies so they have to then fill out and return to us to grant authority to use credit cards when they are booking for somebody else like a client or a member of their company. It would be so helpful if this could be generated in MEWS and then enable hotels to receive payment details and authority directly as opposed to then needed to add the credit card in manually.

    1 vote

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  5. We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.

    70 votes

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    5 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    Thanks for the feedback.

    The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.

    But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!

    Many thanks,
    Jovana

  6. It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  7. Accept Bitcoin or other cryptocurrencies as payments.

    There are some key benefits of Bitcoin, such as a lower cost merchant fee and an inability for guests to execute fraudulent chargebacks as outlined by QuickBooks:

    https://quickbooks.intuit.com/ca/resources/business/payment-processing/small-business-cryptocurrency-revenue-sales/

    6 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.

    1 vote

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  10. It would be a nice functionality if accounts are closed automatically when payment is completed.

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  11. Being so advanced technology we can not run discover credit card unless you have the payment terminal seriously??

    Is this a way of making extra income to sell the terminal for the payment ???

    Your system runs for hotel and In hotel you can not have restrictions on card you need to run all the credit cards.

    But still there is no proper response from mews yet on it.

    We raised this issue like 1 year ago almost........

    Still counting.....

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  12. There should be a similar way to top up Adyen MarketPay Merchant Balances similarly to the way we have it set up for Stripe.

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  13. Provide the option to charge a credit card of the booker / company .
    Due to 3D secure a "verfying mail" is only sent to the customer.
    Now we have to copy past bookers e-mail in customers profile and then take it out again.. and put it back in the bookers profile...

    1 vote

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  14. When sending one payment request we would like to ask consent of the guest to take another payment from the same card.
    This occurs for example when having reservations with multiple settlement rules.
    First payment link for 25% and the rest 75% a day before arrival.

    3 votes

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. When the reservation is made with the channel "telephone" or "email"
    that mews sends the request to the bank as a MOTO transaction, to hopefully create more successful transactions, and ease the guest journey of guests booking directly over the phone or via email.

    1 vote

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  16. Please, made sure that the date of product orders can be seen on the invoice. We have customers who stay several weeks and I have a large list of room service orders but the customer cannot navigate the bill. I have to print an extra document.

    1 vote

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  17. have restarted the computer but all of us here have the same issue

    1 vote

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  18. When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is

    25 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can it be possible for properties to customize their payout options with Ayden Marketpay? There are instances where due to daily payouts we are unable to provide a refund to a guest and need to use our other payment gateway provider.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    We are always working towards having a faster payout schedule with our payment providers, so we would diminish any problem properties would have with their balances.

    Unfortunately, during Covid-19 – this might have changed. We would need to implement many changes to the system to be able to do this, I am interested how many of you would currently benefit from the idea?

    Thank you!

  20. Option to enter amount that we want to assign as the credit limit for the payment method. And then have the option to report all guests whose current balance is greater than the credit limit assigned to the payment method.

    Would be great to receive an automated email from Mews when credit limit has been reached.

    15 votes

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