Mews Payments

Mews Payments

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  1. we have had several complaints from guests who received an email notification when we took payments from an OTA vcc. This is completely unacceptable not only because it creates anxiety with the guest, it also now shows them the real cost of their stay!
    yes, the cc number is not their own, but they should not receive the notification at all.
    there is no way to add the vcc to the PayMaster as our bookings come in via a channel manager and are thus showing on the reservation.
    Please investigate and fix or alert us how to prevent this from…

    10 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  2. We need to be able to increase guest preauthorization when they exceed the original amount. At the moment we can only charge their card for the amount that was preauthorized at check in. If they spent more during their stay but don't come to check out in the morning, there is nothing we can do than just send a payment link. They system doesn't save the guest's card at preauthorization and so we can't add any additional payment. This results in many open accounts when we have to chase guests after departure. Can we make sure cards are saved on…

    2 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. We would like to be able to send the payment request to a different email adres so the payment will be done on the guest profile but can be done by a different person.

    3 votes

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    integration request  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  4. 11 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  5. Create a payment page in just a few clicks and share the link with our guests. This development would allow us to share the link in email, text message, web chat and WhatsApp private conversations with our guests. We should be able to choose between debit or pre-authorization.

    3 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  6. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    7 votes

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    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  7. We need to sometimes make payments in Mews for cash and manual credit card transactions, but after the stroke of midnight there doesn't seem to be anyway to back-date it to the date you actually want the payment to appear for accounting purposes, and by applying the payment to the new date this further complicates matters because now you're kind of balancing over two days, and in perpetuity!

    Could this please be rectified ASAP?

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  8. It would be great to improve the 3DS flow and send confirmation payment by SMS, and also add a pop-up during payment telling guest he will have to confirm payment

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. If a guest is allowed different payment conditions then the once described in the rateplan, it should be possible to disable the automatic settlement on the booking without changing the rateplan (unnecessary and undesired differences in reporting).

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. I wonder do you have a solution or POS for electric vehicles charging?
    This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
    So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  11. Many hotels are asking for multiple payment methods (like PayPay, Ideal, Sofort).

    Why not interface with MOLLIE?!

    A payment platform that integrates all of these payment methods (+ many more) for a relatively low monthly fee plus transaction fees.

    (For example Ideal is expensive via Mews: 50 Euro(!!) per month for only using Ideal PLUS transaction fees of 0,45 cent (via Mollie 0,29 Cent)

    Check: https://www.mollie.com/en/payments for possible payment methods:
    - All major credit cards
    - Apple Pay
    - Ideal
    - Paypal
    - Klarna
    - Sepa
    - Bancontact
    - Cartes bancaires
    - Giropay
    - KBC payment
    - EPS
    - Belfius…

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  12. We invoice companies per month and although currently it shows as a package, the invoice isn't displaying the nightly rate (which is the same for all the nights!). it would be so much more efficient if the invoice could be set up similar to:
    01jan22 to 01feb22 - 31 nights @ £100.00 followed by the current columns of gross, VAT, nett.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Luego de filtrar una rva en la lupa de Mews, se abre un recuadro con información sobre la misma. Seria de super ayuda si en el mismo recuadro, a demás del breve resumen que nos brinda, se pudiera agregar el tipo de tarifa que el cliente contrato. Esto nos ayudaría a detectar de manera sencilla si se tratara de una rva reembolsable o no y con esto agilizar los controles de cobro.

    1 vote

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  14. Tenemos dos edificios y cada mes, cuando debemos liquidar iva, debemos abrir una a una las facturas que nos arroja el informe de Mews, porque en el excel que nos exporta el sistema, no especifica en ninguna celda, en cual edificio el cliente se hospedo. Esto, sobre todo en temporada alta, nos retrasa muchísimo el trabajo. Por favor agreguen esta celda y ayúdenos agilizar nuestras tareas adminitrativas. Gracias!!!

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. Would be good to have an icon or something on every booking on timeline that identifies to staff to clearly let them know if that booking is not paid up to date

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  16. SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.

    17 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  17. It would be helpfull if there can be added more reasons of payment request.
    For instance :
    Payment for Stay
    Payment for Additional services
    Payment for voucher
    Etc.

    We now have to add a message in with the payment request in order to inform the guests

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  18. Hi,
    in Belgium, payments by Bancontact is really popular, especially the method Payconic or bancontact via the bank of our customers.

    Not so long ago, you integrated IDEAL, but unfortunalely, it's for the Dutch market. Not one single Belgium bank is integrated.

    Offering Payconiq would be a great thing for us and our customers! Also payments via credit card are very expensive...

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.

    Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.

    It would make Mews seem on-trend with consumer trends.

    15 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add the balance of the guest to the reservation summary

    1 vote

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