Skip to content

Mews Payments

Mews Payments

Categories

JUMP TO ANOTHER FORUM

42 results found

  1. Hi,
    More and more we have the issue that payments are declined because the CVV-code is missing. Is it possible to add an extra field where the CVV-code can be noted when adding a credit card manually?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. at the moment it is possible to use a 2 factor authentication that is 2 years old
    can we implement a time period for expirations on 2 factor authentication?

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi team,

    it is not possible to change the expiration of the authentication that the user performed. This is standard set by the card networks. However, the issuer (bank) can choose to send additional authentication, in case they would like to. Also, the authentication period is usually set for 90 days for some cards, defined under the PSD2 & SCA rules.


    Many thanks for your idea.

    Best,

    Product Teams

  3. Hello.
    We would like the ability to change items by description on the invoice. For instance, sometimes our restaurant bills has items that need another name on the invoice for the guests / company. It would help, to give items another description manually.
    Thanks.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.


    Thank you for sharing your suggestions.

  4. We need to sometimes make payments in Mews for cash and manual credit card transactions, but after the stroke of midnight there doesn't seem to be anyway to back-date it to the date you actually want the payment to appear for accounting purposes, and by applying the payment to the new date this further complicates matters because now you're kind of balancing over two days, and in perpetuity!

    Could this please be rectified ASAP?

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  5. If a guest is allowed different payment conditions then the once described in the rateplan, it should be possible to disable the automatic settlement on the booking without changing the rateplan (unnecessary and undesired differences in reporting).

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.


    Thank you for sharing your suggestions.

  6. Luego de filtrar una rva en la lupa de Mews, se abre un recuadro con información sobre la misma. Seria de super ayuda si en el mismo recuadro, a demás del breve resumen que nos brinda, se pudiera agregar el tipo de tarifa que el cliente contrato. Esto nos ayudaría a detectar de manera sencilla si se tratara de una rva reembolsable o no y con esto agilizar los controles de cobro.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.  


    Thank you for sharing your suggestions.

  7. Add the balance of the guest to the reservation summary

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  8. no info in the Payments section - created column

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  9. We currently send out email Credit Card Authority forms or Charge Back forms to travel agents, guests, companies so they have to then fill out and return to us to grant authority to use credit cards when they are booking for somebody else like a client or a member of their company. It would be so helpful if this could be generated in MEWS and then enable hotels to receive payment details and authority directly as opposed to then needed to add the credit card in manually.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.   Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.

    Thank you for sharing your suggestions.

  10. It will be easier when the (Stripe) Merchant commision will be shown in the bank transaction/ payout. At this moment you need to check the fee in Mews (seperately for each property) when you proces a bank statement in the financial accounting systems.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello,

    Thank you for your feedback. It is unlikely that we will be showing the commission fee on the bank statement. For that reason we introduced the split in the Merchant Balance report where you can see the payout amount, by expanding the payout identifier in this report, you will be able to see its breakdown.

    Also, we are currently working towards providing more information in the Merchant balance report export, where reconciliation with your bank’s payouts will be even easier!

    Kind regards,

    Jovana
    Mews Product Team

  11. Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.  


    Thank you for sharing your suggestions.

  12. When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  13. Provide the option to charge a credit card of the booker / company .
    Due to 3D secure a "verfying mail" is only sent to the customer.
    Now we have to copy past bookers e-mail in customers profile and then take it out again.. and put it back in the bookers profile...

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  14. When the reservation is made with the channel "telephone" or "email"
    that mews sends the request to the bank as a MOTO transaction, to hopefully create more successful transactions, and ease the guest journey of guests booking directly over the phone or via email.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.


    Unfortunately, this means that the transaction is eCommerce. While developing the solution we thought of every aspect of the card flow to make sure we are maximizing card acceptance under regulation. Therefore, this idea won't be added to the Mews development roadmap and is unlikely to be delivered. 


    hank you for sharing your suggestions.

  15. Please, made sure that the date of product orders can be seen on the invoice. We have customers who stay several weeks and I have a large list of room service orders but the customer cannot navigate the bill. I have to print an extra document.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  16. Option to enter amount that we want to assign as the credit limit for the payment method. And then have the option to report all guests whose current balance is greater than the credit limit assigned to the payment method.

    Would be great to receive an automated email from Mews when credit limit has been reached.

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello,

    Thank you for your feedback.

    It is unlikely that we will be working on creating new report, however currently there is a way to check credit limit of the pre-authorized amounts for guests that are staying at the hotel. And that is, the Guest-in-house report. Sharing the read about it, in order to see the balances, in display options tick off the box “Balance” (https://help.mews.com/s/article/guests-in-house-report?language=en_US).

    I am more curious what would help you to enhance that report. Feel free to drop a comment or create a new idea of the current problem you’re facing while using the aforementioned report.

    Kind regards,

    Jovana
    Mews Product Team

  17. have restarted the computer but all of us here have the same issue

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi all,

    Thanks for the idea.

    As there was no update from the upvoter, we are marking this idea as unlikely to be taken into consideration. This also seems as the best use-case for our Support team, please if you still have problems, feel free to reach out to support@mews.com

    Looking forward to hearing from you in some other new ideas!

    Best regards,
    Jovana

  18. Can it be possible for properties to customize their payout options with Ayden Marketpay? There are instances where due to daily payouts we are unable to provide a refund to a guest and need to use our other payment gateway provider.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.  


    Thank you for sharing your suggestions.

  19. For the no show bookings, We would like list them as no show bookings at 06:00 the day after the original arrival date and DO NOT automatically charge anything on the guest bills. As the no show charges has no VAT, but room charges always posted with VAT. In settings of the stay service, I already disabled enable automatic no-show cancellation.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  20. It would be nice to be able to correct a wrong input of payment by just being able to modify or delete it.

    Perhaps with a time limit of 24 hours or less.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello,

    Thank you for providing feedback! Today I’m getting back to you on the idea about deleting payments and bills.

    As we are thriving in focusing on an easier and automated customer journey, unfortunately, it is unlikely that we can solve this problem. The reason is that, if the payment is already taken and sent out to our payment processors it is impossible to revert it without the actual additional trigger. We need to make sure that every action is correctly recorded and aligned with regulations. Also, closed bills cannot be deleted due to regulation as well that is not allowing correction of bills that are already closed – please see our help guide on how to modify bills https://help.mews.com/en/articles/4245422-correct-a-closed-bill

    Thanks a lot and hope to see you upvoting more and more ideas!

    Regards,
    Jovana

← Previous 1 3
  • Don't see your idea?