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Mews Payments

Mews Payments

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  1. To mitigate against fraudulent card use and the risk of chargebacks, enabling AVS through the payment gateway would go some way to controlling this at the processing stage. By capturing the home address the payment process would compare this against the account address it has on file and based on fraud rules decline or refer.

    Additionally, this would be required within the Payment Link process (Adyen platform has this enabled on its direct platform) so request for Mews to align with Adyen on this.

    Considerable Commercial impact if accepted....

    15 votes

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  2. Would it be possible when previewing/sending Bills (Folios) or Invoices that we can also be availed with the option to automatically embed a Mews Payment request link so our guests can securely pay their bills off?

    At the moment properties need to send a copy of the bill first via Mews Operations and then head back to the payment tab to send the payment request link. In addition to that, the Payment Request email isn't as customizable as they desire.

    3 votes

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  3. Please add a field in Mews where a client can enter a GL code for the Mews pay commissions charged per transaction, so that this information can be also sent to the Accounting software or any accounting export.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Please simplify the adjustment of the billing address for closed invoices so that the company address can be added or changed subsequently without having to reverse the invoice.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

    12 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  7. For the chargeback report:

    • Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
    • Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
    • Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
    9 votes

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  8. If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

    5 votes

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  9. Offer to save templates for the payment requests to be sent in a smoother and faster way.

    7 votes

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    Greetings from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. 


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Guest payment tab - improvement points:
    - Show if the payment went through 3D secure check so we know if we need to double check the credit card.
    - Chargebacks show currently very messy in the overview and no clear status if we submitted information already etc.to fight the chargeback.
    - Show all refusal reasons and what action to take. Is the issue on the MEWS side or on the guest side and they need to contact their bank? Sometimes refusal reasons are not clear. E.g. “transaction was declined ()” is this always a system issue between MEWS and Adyen? …

    6 votes

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  11. we have had several complaints from guests who received an email notification when we took payments from an OTA vcc. This is completely unacceptable not only because it creates anxiety with the guest, it also now shows them the real cost of their stay!
    yes, the cc number is not their own, but they should not receive the notification at all.
    there is no way to add the vcc to the PayMaster as our bookings come in via a channel manager and are thus showing on the reservation.
    Please investigate and fix or alert us how to prevent this from…

    19 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  12. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    24 votes

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  13. It would be great to improve the 3DS flow and send confirmation payment by SMS, and also add a pop-up during payment telling guest he will have to confirm payment

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Please add the option to select pre-authorizations as a type in the payment report.

    We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.

    With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.

    1 vote

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  15. The payment report allows to filter payments according the 3DS status (if the payment has been subject to 3DS or not), can we do the same for preauthorization?

    1 vote

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  16. When a rate group is created and the Automatic Deposit Settlement is default in the US, this creates a revenue items for taxation purposes. This is not used in the US and should not be the default setting. The Option of "Automatic Deposit Settlement" is regionally specific and not global. I believe this "Option" should remain an Option and not the default. This really confusing properties that are setting up rate groups. See help guide on this topic: *Note for properties in the United States, Australia and New Zealand: Do not select this feature, as you are not legally required…

    1 vote

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    Hello,


    We are adding this idea to be upvoted further by Mews community. Remember, you can share the link with your colleagues and anyone that finds this idea useful to be added to the roadmap. 


    Best wishes

    Jovana

  17. Once a pre-authorization is done on a guest cc the guest gets an email notification that we took the pre-auth.
    At the moment the guest does not receive a notification once the authorization is released. This would be helpful, so the guest has something in hand that we released the authorization. This will also help them to claim back the money from their bank.

    3 votes

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  18. When sending one payment request we would like to ask consent of the guest to take another payment from the same card.
    This occurs for example when having reservations with multiple settlement rules.
    First payment link for 25% and the rest 75% a day before arrival.

    7 votes

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  19. On the Mews Terminal, Allow a hotel to surcharge the customer's card.

    2 votes

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  20. People are using the same credit card for different profiles (fraudulent bookings). We want to blacklist a credit card.

    83 votes

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