For the chargeback report:

• Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
• Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
• Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.

Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

while changing a room type for the same day arrival or for the future the system should ask if we want to change the price according to the new room type or keep the same.

the reservation those are still need to be checked in after mid night should not get mixed with the next day arrivals they should be on the top of the arrival list until 6.00 am so that they can be searched easily.
if they get mix with all the other reservation you need to search among all the reservation so for instant there are new check in for next day that is 36 and you still have 7 no show those 7 should appear at the top and then the next day arrivals

at the moment it is possible to use a 2 factor authentication that is 2 years old
can we implement a time period for expirations on 2 factor authentication?

When the payments confirm in Mews after charging thru the integrated PDQ it refreshes all open tabs, which is extremely frustrating.
For example, you are writing notes in a reservation and a payment confirms, the page will be reset and you need start again. 2nd example, the timeline is open on another tab, payment confirms, the timeline resets back to the top.
Would be good that everything does not reset each time a payment goes thru.

Please add the option to select pre-authorizations as a type in the payment report.

We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.

With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.

We need to sometimes make payments in Mews for cash and manual credit card transactions, but after the stroke of midnight there doesn't seem to be anyway to back-date it to the date you actually want the payment to appear for accounting purposes, and by applying the payment to the new date this further complicates matters because now you're kind of balancing over two days, and in perpetuity!

Could this please be rectified ASAP?

It would be great to improve the 3DS flow and send confirmation payment by SMS, and also add a pop-up during payment telling guest he will have to confirm payment

The payment report allows to filter payments according the 3DS status (if the payment has been subject to 3DS or not), can we do the same for preauthorization?

In MEWS we have some old stay services which we dont use anymore but cannot delete because there are old reservations one.

I tried to change the display order in the stay service settings however this doesnt pull through on all screens.
E.g. homepage, reports and timeline.
When we are working in the account we need to keep changing the view from the old stay service to the actual active stay service.

Hello.
We would like the ability to change items by description on the invoice. For instance, sometimes our restaurant bills has items that need another name on the invoice for the guests / company. It would help, to give items another description manually.
Thanks.

If a guest is allowed different payment conditions then the once described in the rateplan, it should be possible to disable the automatic settlement on the booking without changing the rateplan (unnecessary and undesired differences in reporting).

Luego de filtrar una rva en la lupa de Mews, se abre un recuadro con información sobre la misma. Seria de super ayuda si en el mismo recuadro, a demás del breve resumen que nos brinda, se pudiera agregar el tipo de tarifa que el cliente contrato. Esto nos ayudaría a detectar de manera sencilla si se tratara de una rva reembolsable o no y con esto agilizar los controles de cobro.

Tenemos dos edificios y cada mes, cuando debemos liquidar iva, debemos abrir una a una las facturas que nos arroja el informe de Mews, porque en el excel que nos exporta el sistema, no especifica en ninguna celda, en cual edificio el cliente se hospedo. Esto, sobre todo en temporada alta, nos retrasa muchísimo el trabajo. Por favor agreguen esta celda y ayúdenos agilizar nuestras tareas adminitrativas. Gracias!!!