Showing a subtotal of the items of one POS booking when you have an invoice containing several POS bookings.

Problem
When you print your invoices with a detailed description of the POS booking including all the items, you don’t see the subtotal when you have one or more POS bookings on one invoice. If there is a long invoice and you need to know how much one specific POS booking was, you need to calculate manually how much it is.

Solution
Our problem would be solved if subtotals can be added to the invoice per POS booking.

Would be great if you could split invoices before issue the invoice. Sometimes guest only prepay a certain amount upfront or have different payment triggers. Would be great if you could enter a percentage or amount of the amount, which should be issued (e.g: 1) issue invoice 50% at the time of booking / 2) 50% a month prior to arrival)

We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.

It will be easier when the (Stripe) Merchant commision will be shown in the bank transaction/ payout. At this moment you need to check the fee in Mews (seperately for each property) when you proces a bank statement in the financial accounting systems.

The email our guests receive state “ "We can't process your payment for Merlet until it has been verified. Unfortunately, if it's not verified in 24 hours, your order could be canceled" we think is is not very welcoming, especially in these challenging times. Is is possible to personalize or change this message?.

When sending one payment request we would like to ask consent of the guest to take another payment from the same card.
This occurs for example when having reservations with multiple settlement rules.
First payment link for 25% and the rest 75% a day before arrival.

When the reservation is made with the channel "telephone" or "email"
that mews sends the request to the bank as a MOTO transaction, to hopefully create more successful transactions, and ease the guest journey of guests booking directly over the phone or via email.

Please, made sure that the date of product orders can be seen on the invoice. We have customers who stay several weeks and I have a large list of room service orders but the customer cannot navigate the bill. I have to print an extra document.

have restarted the computer but all of us here have the same issue

When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is

Can it be possible for properties to customize their payout options with Ayden Marketpay? There are instances where due to daily payouts we are unable to provide a refund to a guest and need to use our other payment gateway provider.

Option to enter amount that we want to assign as the credit limit for the payment method. And then have the option to report all guests whose current balance is greater than the credit limit assigned to the payment method.

Would be great to receive an automated email from Mews when credit limit has been reached.

Would like to have configuration to automatically round up and or down on settlement of a guest bill in multiples of 5, 10, 50 or 100 by payment type.

Currently when adding a booking manually with credit card details, an 'automatic settlement failure' email is sent to guests despite card details being taken over the phone and the option to process payment manually in Commander. When creating manual bookings, we need to be able to turn off automatic settlement and take payment there and then.

Currently, if hotels have to change Bank Accounts for their payouts, they need to go through a lengthy process with Support to get this done. If the option is available in Mews directly, we could do it with one click. Of course only finance or admins should have this permission.

It would be nice to be able to correct a wrong input of payment by just being able to modify or delete it.

Perhaps with a time limit of 24 hours or less.

Visible internal notes/tasks inside guests folio billing. So much wasted space. All that space can be used for notes or tasks. Me, personally, i live in billing and i am always there, if you ask me, its the most used window. So i would really love this idea come true. So that all internal notes or tasks about this reservation can be viewed inside billing. Just an idea which i would personally find very useful. Or at least something where we can leave the notes for our colleagues.

It would be very helpfull to have a option to send a secured payment link to guests or companies, this In order to avoid chargebacks and makes it easier for external companies or persons to pay someones reservation via credit/debit card. This also helps whenever a guest doesnt have the credit card of they room payment with him.
Like this you fraude can be eliminated.

For Mews terminal it would be nice to have the customer receipt data for successful payment printed on customer invoice.
This could be useful as we would not have to staple the terminal statement to the bill anymore.

For Amsterdam Properties, the virtual Credit card amounts are for less than the full price since the guest needs to pay the 3 euro tourist tax upon arrival. I wonder if the automatic charging could read the amount imported under credit card information.