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Preauthorizations improvements

We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.

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Laurent Lacourt shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
idea to upvote  ·  AdminJovana Anicic (Admin, Mews Systems) responded  · 

Hello everyone,

Thanks for the feedback.

The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.

But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!

Many thanks,
Jovana

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6 comments

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  • Matthieu Cotteverte commented  ·   ·  Flag as inappropriate

    Hello,

    We would like to know how to automatize our preauthorization so that they are all made for example at 5pm on the arrival day. Then we would like to release them after the check-out or at a time on the departure date.

  • David Issel commented  ·   ·  Flag as inappropriate

    Currently pre-authorizations stay in place for a full 7 days after check out, unless a front desk agent manually cancels it after check out. For many guests this credit hold can be problematic. We would like to see the system release the pre-authorizations automatically after check out.

  • Brian Stalnaker commented  ·   ·  Flag as inappropriate

    Yes! And additionally, merging authorizations to allow for one final charge instead of incremental charges (if upgrading or extending or adding products during stay).

  • Sandrine Rozen commented  ·   ·  Flag as inappropriate

    Pre autorization via Stripe is only valid 4 to 14 days but we need to have an automatic renewal of the pre autorization until the day of arrival - so we have secured really the reservation being garanteed. Especially if you have a no show