Mews Payments

Mews Payments

Categories

JUMP TO ANOTHER FORUM

  1. It will be easier when the (Stripe) Merchant commision will be shown in the bank transaction/ payout. At this moment you need to check the fee in Mews (seperately for each property) when you proces a bank statement in the financial accounting systems.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback. It is unlikely that we will be showing the commission fee on the bank statement. For that reason we introduced the split in the Merchant Balance report where you can see the payout amount, by expanding the payout identifier in this report, you will be able to see its breakdown.

    Also, we are currently working towards providing more information in the Merchant balance report export, where reconciliation with your bank’s payouts will be even easier!

    Kind regards,

    Jovana
    Mews Product Team

  2. Accept Bitcoin or other cryptocurrencies as payments.

    There are some key benefits of Bitcoin, such as a lower cost merchant fee and an inability for guests to execute fraudulent chargebacks as outlined by QuickBooks:

    https://quickbooks.intuit.com/ca/resources/business/payment-processing/small-business-cryptocurrency-revenue-sales/

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. However, you can still upvote the idea.


    Thank you for sharing your suggestions.

  3. have restarted the computer but all of us here have the same issue

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Thanks for the idea.

    As there was no update from the upvoter, we are marking this idea as unlikely to be taken into consideration. This also seems as the best use-case for our Support team, please if you still have problems, feel free to reach out to support@mews.com

    Looking forward to hearing from you in some other new ideas!

    Best regards,
    Jovana

  4. Option to enter amount that we want to assign as the credit limit for the payment method. And then have the option to report all guests whose current balance is greater than the credit limit assigned to the payment method.

    Would be great to receive an automated email from Mews when credit limit has been reached.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback.

    It is unlikely that we will be working on creating new report, however currently there is a way to check credit limit of the pre-authorized amounts for guests that are staying at the hotel. And that is, the Guest-in-house report. Sharing the read about it, in order to see the balances, in display options tick off the box “Balance” (https://help.mews.com/s/article/guests-in-house-report?language=en_US).

    I am more curious what would help you to enhance that report. Feel free to drop a comment or create a new idea of the current problem you’re facing while using the aforementioned report.

    Kind regards,

    Jovana
    Mews Product Team

  5. have the possibility to create custom type of payment.

    36 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  6. We need to have a new payment method : contact less payment

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hi team,

    Thanks for the feedback.

    According to the upvoter’s feedback, the request is not needed anymore.

    Happy to talk to you about some other ideas!

    Jovana
    Product Team

  7. Currently, if hotels have to change Bank Accounts for their payouts, they need to go through a lengthy process with Support to get this done. If the option is available in Mews directly, we could do it with one click. Of course only finance or admins should have this permission.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  8. It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  9. It would be nice to be able to correct a wrong input of payment by just being able to modify or delete it.

    Perhaps with a time limit of 24 hours or less.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for providing feedback! Today I’m getting back to you on the idea about deleting payments and bills.

    As we are thriving in focusing on an easier and automated customer journey, unfortunately, it is unlikely that we can solve this problem. The reason is that, if the payment is already taken and sent out to our payment processors it is impossible to revert it without the actual additional trigger. We need to make sure that every action is correctly recorded and aligned with regulations. Also, closed bills cannot be deleted due to regulation as well that is not allowing correction of bills that are already closed – please see our help guide on how to modify bills https://help.mews.com/en/articles/4245422-correct-a-closed-bill

    Thanks a lot and hope to see you upvoting more and more ideas!

    Regards,
    Jovana

  10. At present in footer of all our bills we thank the guest and have also inserted bank account details for payment. This is used to be able to send invoices to companies and not have to write separately in e-mail. They can do copy and paste in their banking programs.
    Starting 2021, more and more the new European QR code with all payment information will be used. Is it possible to
    1. have an automated QR code be generated with all necessary information
    2. have this QR code printed on invoice in footer
    Thank you

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    Thank you for submitting the idea. As long this is another great idea, unfortunately, this is not something we have planned to work on in the nearest future due to us focusing on different priorities – such as: adding new alternative payment methods.

    You can still upvote, submit or comment on the idea and we can any time get back and have a discussion around it.

    Looking forward to hearing more suggestions!

    Best,
    Jovana

  11. When Mews automatically takes payment from credit card it will at the same time create debet and credit deposit transactions. Credit card payment will be closed with other transaction and other one stays open on the reservation with all the booked items. Would this be possible with all the manual payment types also? We need this feature for our book keeping to keep on track where the money comes from. And if these payments are not on closed bill it the will not be shown on the payment report as our accounting needs.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback!
    It is unlikely that we will be working towards automating manual deposits payments, for this reason we have automatic settlement and automatic deposit closure, as you have mentioned which can be configured on the rate group level, and thereafter matched with rates you’re offering to your clients.

    Kind regards,

    Jovana
    Mews Product Team

  12. We would like to send a payment confirmation like the ones that are send when a guest paid with their creditcard. Because we also get external payments via our own website with ideal, sofort, wire transfer etc. These guests want to know if their payment has been recieved aswell.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  13. For Amsterdam Properties, the virtual Credit card amounts are for less than the full price since the guest needs to pay the 3 euro tourist tax upon arrival. I wonder if the automatic charging could read the amount imported under credit card information.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    Unfortunately, there’s no way for us to distinguish amounts as the only information we get is through Channel Manager notes which means that we cannot read the amount, that’s why I need to move this idea to “unlikely”. However, this doesn’t mean that we won’t keep a close look at VCCs & OTAs improvements.

    I was trying to find out the way that this can be avoided. As that tax is paid when the guest arrives, what I can suggest is to create a new product, per person per night. Under options of that product, you can tick the box “exclude price from offer”, then create a product rule. After that, you can go to the rate group that you’d offer the product and just under “extent” – products should be unticked. What will happen in this case is that the product will be added to the billing…

  14. When there's a failed automatic settlement, a task is put into MEWS. I would like different options just than a task, so I could for example also be notified by email. Also, I would like to change the settings for the desk (adjust the deadline and department for example)

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions. 

    Jovana

  15. I'd like to see the balance on the payment window. Include on "Amount" the default payment amount that could be modify if you're not charging the total amount at one time.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  16. When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap.


    If the reservation is made with a VCC, VCC is being attached to the reservation, Mews is using that card for the purpose of the reservation as that's the prefered payment method added by the guest, however, if the rate is set to manual and the guest adds new payment method, it's up to front office agents to choose which card is more relevant. However, with VCC, the guest has already paid on the OTA's side, which is the reason this idea brings some additional difficulty and may drive more user mistakes.


    Thank you for sharing your suggestions.

    Jovana

  17. At times we have reservations from where at the moment of booking the credit card is valid, however it expires prior of their arrival.
    We cannot accept reservations with an expired credit card since we then cannot collect payment. For security reasons we also do not prefer to take cc over the phone or by email. Is there is a way that the guest can get a notification that when they book their stay with us, the credit card will expire prior of arrival and to use a different card.

    25 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. However, you can still increase the interest by upvoting to the item.


    Thank you for sharing your suggestions.

  18. When a guest enters new credit card details (for example because we couldn't charge their credit card and asked them to provide another one), it would be helpful if MEWS gave us a notification. We now manually have to check if new details were entered.

    24 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  19. Please develop auto-fill totals for creating pre-authorizations. Right now, if a guest was to extend or modify their reservation in any way, Mews requires you to literally use a calculator to add up the current authorization(s) and subtract it from what is the new total. This get's really messy when these changes happen multiple times. Having that amount needed field auto-filled would be more accurate, and time effective.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  20. Please add MobilePay as an external payment in Accounting Configuration, as it is frequently used for payment via mobile phone in Denmark.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

← Previous 1
  • Don't see your idea?