When the payments confirm in Mews after charging thru the integrated PDQ it refreshes all open tabs, which is extremely frustrating.
For example, you are writing notes in a reservation and a payment confirms, the page will be reset and you need start again. 2nd example, the timeline is open on another tab, payment confirms, the timeline resets back to the top.
Would be good that everything does not reset each time a payment goes thru.1 vote
Hi I am happy to say that we have started working on this feedback! We definitely agree that this is causing troubles and we have taken it directly to our development plan. I will let you know once this is being improved.
We need to be able to increase guest preauthorization when they exceed the original amount. At the moment we can only charge their card for the amount that was preauthorized at check in. If they spent more during their stay but don't come to check out in the morning, there is nothing we can do than just send a payment link. They system doesn't save the guest's card at preauthorization and so we can't add any additional payment. This results in many open accounts when we have to chase guests after departure. Can we make sure cards are saved on the system when preauthorized? Do other properties have the same issue? Thank you.
We need to be able to increase guest preauthorization when they exceed the original amount. At the moment we can only charge their card for the amount that was preauthorized at check in. If they spent more during their stay but don't come to check out in the morning, there is nothing we can do than just send a payment link. They system doesn't save the guest's card at preauthorization and so we can't add any additional payment. This results in many open accounts when we have to chase guests after departure. Can we make sure cards are saved on…2 votes
Hi all, I am happy to announce to you that we are working on the flow that will enable you to increase the amount of the original pre-authorization amount!
Last few months we also made significant improvements connected to the pre-authorizations that are created automatically and manually through Mews terminals, for example, which is available here.
Currently preauthorization holds expire after 7 days in Mews but no cancellation of hold is sent to credit card or bank. The credit card or bank determines when the authorization hold is released depending upon their own policies. If the property sends a cancel for preauthorization the system does send the release to the bank. Is there a way that when a guest checks out, Mews can send a cancel to release the preauthorization hold.2 votes
Happy to share that we are currently working on enabling you this functionality. With all automatically created authorizations as a part of a rate group configuration, we will automatically cancel authorization on Mews' and bank's side 24h after guest departs.
Speak soon everyone!
There should be a similar way to top up Adyen MarketPay Merchant Balances similarly to the way we have it set up for Stripe.3 votes
Happy to share that this is the request we plan to look into to, it's on the roadmap plan, we would like to enable you better financial operations!
We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.76 votes
In case you've missed the update based on your feedback, now Mews releases all automatically preauthorized payments 24 hours after guests leave, providing enough time to deduct any damages or incidentals if necessary, and saving staff from the hassle of manual releases.
Additionally, when you manually create a new preauthorization for online payments and through your Mews terminal you can now select a specific expiration date up to 28 days later.
One more update is in the works - that's updating the pre-authorization amount!
Speak soon about that,
Mews Product Team
Created date (day payment was taken)
Total amount taken by Stripe
Combine the Payments and Settlement Reports so that we can see this information in one: Created date (day payments were taken), Total amount taken by merchant [Stripe], Total commission fees, Amount Settled, Date Settled.
Clicking on the Payments for a particular day should go through to the list of payments.
Thank you.12 votes
Thanks for providing the feedback to this idea!
We have started to work on providing you more details on created and settled date in the Merchant Balance report export.
We will let you know once we move onto production!
Mews Product team
View the kind of creditcards (Amex, Mastercard, Visa) on the payout report from the Merchant Balance. And show the total for the costs. So you can check this payout better9 votes
Thanks for your feedback!
We have started to work on this idea, allowing you to export also breakdown of the payment methods so you can analyze your costs more in-depth with single page overview.
We will let you know once this has been moved to the production!
Mews Product team
Automatic settlement is a great tool for automating payment collection from guests, however it is not currently possible to apply more than one settlement rule. Properties may rather prefer to add several rules that work together for a custom payment scheme. For example, take 20% of payment upon creation, 30% one week before arrival, and the remaining 50% on the reservation start date.223 votes
Hi there Mewsers!
You have asked and we’ve listened!
I am happy to share the news that we have started to work on adding more flexibility to automated payments!
Our focus is to add more payment settlement rules that will reduce the manual time spent on payment processing and increase the flexibility around charging that your guests will love!
Let me know if you’re interested in having beta access to this incredible idea!
We are an Accor establishment, and we are working with OGONE, but we do not have any type of payment for this matter. Is it possible to add OGONE VISA, OGONE MASTERCARD and OGONE AMEX for future payments ? Thank youuuu5 votes
Happy to announce that we are working on adding most needed payment methods in the external payment section of Mews. Woho!
Thanks for upvoting and speak soon!
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