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Preauthorizations improvements
We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.
62 votesHello everyone,
Thanks for the feedback.
The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.
But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!
Many thanks,
Jovana -
Payment Requests on the API
The new Payment Requests feature is great, would be useful to have the functionality added to the API so you can generate payment requests from integrations.
19 votesHello,
We would like to hear if you’d have an interest in this idea, if yes, please upvote!
Thanks,
Jovana -
Link a payment to a reservation with external payments
When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is
22 votesHi everyone,
I’d like to hear a feedback on this one. Please post a comment if you think that will be useful for you!
Thanks,
Jovana -
Implement Wechatpay and Alipay
Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.
62 votesI would like to hear feedback from all of you, are you very interested in having WeChat as a payment method?
Thanks,
Your Payments Team -
custom type of payment
have the possibility to create custom type of payment.
31 votes -
Visible notes/tasks inside billing.
Visible internal notes/tasks inside guests folio billing. So much wasted space. All that space can be used for notes or tasks. Me, personally, i live in billing and i am always there, if you ask me, its the most used window. So i would really love this idea come true. So that all internal notes or tasks about this reservation can be viewed inside billing. Just an idea which i would personally find very useful. Or at least something where we can leave the notes for our colleagues.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Add other kind of payment
It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.
5 votes -
Include invoice into payment e-mail
When a payment is successful, than the guest receives an e-mail to inform him. Many of them than request the invoice for that amount. Please also send the concerning invoice with the e-mail together.
23 votesWaiting for more feedback from all of you, would this feature be helpful in you case? And why?
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Send a payment confitmation with external payments
We would like to send a payment confirmation like the ones that are send when a guest paid with their creditcard. Because we also get external payments via our own website with ideal, sofort, wire transfer etc. These guests want to know if their payment has been recieved aswell.
4 votesHello,
Thank you for the idea!
Currently, it’s not possible to send a payment request for alternative payment methods. However, we would like to hear more about which payment methods do you miss from our payment requests feature. We are currently working on the development of alternative payment methods, and it will be very helpful to hear your interest.
Many thanks!
Jovana -
Add additional External Payment Types to MEWS - Loyalty Card and Gift Card
Add additional External Payment Options:
Loyalty Card and Gift Card for Chain Hotels
19 votes -
Add receipt data on invoices (Mews Terminal)
For Mews terminal it would be nice to have the customer receipt data for successful payment printed on customer invoice.
This could be useful as we would not have to staple the terminal statement to the bill anymore.1 voteHi all,
Would like to hear from you all! Please provide a comment/upvote if you find this idea useful to you as well.
All the best,
Jovana -
Assign payments to certain cards (VCC)
When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.
8 votesHi everyone,
I’d like to hear more feedback on this one. Please post a comment of what problem you’re facing with charging VCCs and if you think that will be useful for you and your team.
Thanks,
Jovana -
Failed automatic settlement notification improvement
When there's a failed automatic settlement, a task is put into MEWS. I would like different options just than a task, so I could for example also be notified by email. Also, I would like to change the settings for the desk (adjust the deadline and department for example)
6 votesLooking forward to hearing from more of you!
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Show default payment amount
I'd like to see the balance on the payment window. Include on "Amount" the default payment amount that could be modify if you're not charging the total amount at one time.
9 votesLooking for more feedback and upvotes on this idea!
Thanks to you all :)
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17 votes
Idea to be upvoted.
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To not allow a credit card that expires prior of guest arrival to be able to confirm a booking
At times we have reservations from where at the moment of booking the credit card is valid, however it expires prior of their arrival.
We cannot accept reservations with an expired credit card since we then cannot collect payment. For security reasons we also do not prefer to take cc over the phone or by email. Is there is a way that the guest can get a notification that when they book their stay with us, the credit card will expire prior of arrival and to use a different card.20 votes -
Blacklist credit card
People are using the same credit card for different profiles (fraudulent bookings). We want to blacklist a credit card.
68 votes -
Merchant: Option: Do not send charge mail to the client
Mews sends automatically a charge mail to the mail address in the customer profile (for a physical card). But the card holder may be different e.g. a travel agency) and the customer is not supposed to knox the net price. Therefor it would be helpful to have a tick box on the charge screen: "Do not send charge mail to the client".
34 votes -
Manually change the Status of Payments through the terminal
There is no way to change the status of the Credit card payments though the terminal. For Accounting and controlling reason it is necessairy to manually change the status to settled, such as payments by merchant.
7 votesHi,
Thanks for the feedback team! I’ve moved this idea to “idea to upvote”.
In the meantime, what can solve this problem is using our recently launched product – Mews Terminal. This terminal is directly integrated with Mews Merchant, which indicates that all payments will be shown in the correct payment status and you won’t have a problem with its reconciliation.
You can take a closer look at its functionality on our webpage https://www.mews.com/products/terminals
Sincerely,
Jovana -
cash report
I need a report that shows me the cash payments in a day and what the items they were charged against
2 votesWould like to hear feedback on this request, how many of you would find it useful?
Looking forward and many thanks!
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