We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.

The new Payment Requests feature is great, would be useful to have the functionality added to the API so you can generate payment requests from integrations.

When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is

Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.

have the possibility to create custom type of payment.

Visible internal notes/tasks inside guests folio billing. So much wasted space. All that space can be used for notes or tasks. Me, personally, i live in billing and i am always there, if you ask me, its the most used window. So i would really love this idea come true. So that all internal notes or tasks about this reservation can be viewed inside billing. Just an idea which i would personally find very useful. Or at least something where we can leave the notes for our colleagues.

It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.

When a payment is successful, than the guest receives an e-mail to inform him. Many of them than request the invoice for that amount. Please also send the concerning invoice with the e-mail together.

We would like to send a payment confirmation like the ones that are send when a guest paid with their creditcard. Because we also get external payments via our own website with ideal, sofort, wire transfer etc. These guests want to know if their payment has been recieved aswell.

Add additional External Payment Options:

Loyalty Card and Gift Card for Chain Hotels

For Mews terminal it would be nice to have the customer receipt data for successful payment printed on customer invoice.
This could be useful as we would not have to staple the terminal statement to the bill anymore.

When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.

When there's a failed automatic settlement, a task is put into MEWS. I would like different options just than a task, so I could for example also be notified by email. Also, I would like to change the settings for the desk (adjust the deadline and department for example)

I'd like to see the balance on the payment window. Include on "Amount" the default payment amount that could be modify if you're not charging the total amount at one time.

At times we have reservations from where at the moment of booking the credit card is valid, however it expires prior of their arrival.
We cannot accept reservations with an expired credit card since we then cannot collect payment. For security reasons we also do not prefer to take cc over the phone or by email. Is there is a way that the guest can get a notification that when they book their stay with us, the credit card will expire prior of arrival and to use a different card.

People are using the same credit card for different profiles (fraudulent bookings). We want to blacklist a credit card.

Mews sends automatically a charge mail to the mail address in the customer profile (for a physical card). But the card holder may be different e.g. a travel agency) and the customer is not supposed to knox the net price. Therefor it would be helpful to have a tick box on the charge screen: "Do not send charge mail to the client".

There is no way to change the status of the Credit card payments though the terminal. For Accounting and controlling reason it is necessairy to manually change the status to settled, such as payments by merchant.

I need a report that shows me the cash payments in a day and what the items they were charged against