48 results found
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Swiss QR IBAN integration
Thank you for the Swiss QR IBAN integration. We need a small change for it because some bank are refusing to accept payments as long es the address of the company is not correct.
So we would love to get the correct company invoicing address in the QR information on the invoice and not the physical address as it is today.
(And having an Mews intergrated accounting tool which creates the necessary QR IBAN reference codes would be even more perfect!)15 votes -
AVOIR LA POSSIBILITE DE SELECTIONNER LES CHEQUES VACANCES ET LES CHEQUES VACANCES DEMATERIALISES
JE VOUDRAIS POUVOIR AJOUTER LES CHEQUES VACANCES EN PAIEMENT EXTERNE EN PLUS DES CHEQUES VACANCES
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow Bills (Folios) or Invoices to be sent to clients with embedded Payment Request link
Would it be possible when previewing/sending Bills (Folios) or Invoices that we can also be availed with the option to automatically embed a Mews Payment request link so our guests can securely pay their bills off?
At the moment properties need to send a copy of the bill first via Mews Operations and then head back to the payment tab to send the payment request link. In addition to that, the Payment Request email isn't as customizable as they desire.
6 votesWe already indeed thought of implementing this and looking internally when we could plan
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Address Capture through payment process & AVS enablement
To mitigate against fraudulent card use and the risk of chargebacks, enabling AVS through the payment gateway would go some way to controlling this at the processing stage. By capturing the home address the payment process would compare this against the account address it has on file and based on fraud rules decline or refer.
Additionally, this would be required within the Payment Link process (Adyen platform has this enabled on its direct platform) so request for Mews to align with Adyen on this.
Considerable Commercial impact if accepted....
15 votesMoving this idea to be upvoted, feel free to share this link with anyone interested!
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Movement & renaming of payment types on Billing screen
Clean and refresh the payment drop-down on the billing screen.
- Split up Merchant & Terminal
- Rename Merchant to MewsPay
- Terminal should be Manual Card Payment (Make it clear with a blue pop-up that its not Mews Terminal! Make it clear)
Also change the name in the Accounting configuration.
- Terminal Payment to Manual Card Payments
- Gateway Payment to MewsPay
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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invoice
Send the invoice automatically after the guest has checked out. Now you have to do it manually.
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add the external payment method "direct debit" (prélèvement in French)
For Appart hotels with long-term rental (monthly basis), there is a request of being able to post an external payment that could be named "direct debit".
10 votesThanks so much for this idea, we are moving it to idea to upvote section - you can share link with your colleagues that are interested in having this functionality. Many thanks!
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e-invoice
Possibility to send out e-invoice direct to government bodies
In NL most government bodies require the hotel(s) and businesses they work with to e-invoice them. this method is basically a XML formatted invoice send to their systems including various fields that automatically recognize details and expedite payment.
As usual, government bodies are fast paying parties (..) and hence we want to make the process and time spent to send in their invoices as short as possible.
This is a regulation from the EU; https://eur-lex.europa.eu/legal-content/NL/TXT/?uri=CELEX:32014L0055
Now we are exporting the PDF, uploading it in a system and adding several fields there…
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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changing room type
while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.
12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Payment alert
When opening a guest bill in check out, a pop up/alert that tells you something that we can plan in advance, so that we don't need notes somewhere to remind us what to tell the guest.
SO that we don't miss notes or important informations10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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commission General Ledger code
Please add a field in Mews where a client can enter a GL code for the Mews pay commissions charged per transaction, so that this information can be also sent to the Accounting software or any accounting export.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Allow maestro (debit card) Payments
More and more people are ordering things over the internet by just paying with their debit card and using maestro.
It is time for mews to integrate a system where the guest can immediately pay with a debit card and does not have to worry that he does not have a credit card.
OTA's are accepting debit cards and the hotels can nothing do with it.
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Billing address should be easily adapted
Please simplify the adjustment of the billing address for closed invoices so that the company address can be added or changed subsequently without having to reverse the invoice.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Make credit card terminals available in Canada
Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.
12 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Payment method VIPPS
Is there a possibility to connect the norwegian payment system VIPPS to MEWS? VIPPS has many different features, and we would need to have it as a realtime payment.
4 votesMoving this idea to be upvoted by other users, also feel free to share this idea with anyone else interested!
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Chargeback report/overview improvements
For the chargeback report:
- Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
- Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
- Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
9 votesHi, happy to hear how many of you'll benefit from this one, def something that we thought of improving! Feel free to share this request with your colleagues to upvote!
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Payment triggers on zero balance
If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.
5 votesHi! Would like to hear to how many of you this happens? Def something that we should take a look into, please feel free to send request to your colleagues for an upvote!
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Process Dankort Debit Payments
80% of all Danish people have a Dankort Debit card, however only 20% if Danes own a credit card. By having Mews process Dankort debit cards, three times more payments can go through Mews instead of relying on a 3rd party payment processor.
1 voteWe will look into this
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Templates for Payment Requests
Offer to save templates for the payment requests to be sent in a smoother and faster way.
7 votesGreetings from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Guest payment tab - improvement points:
Guest payment tab - improvement points:
- Show if the payment went through 3D secure check so we know if we need to double check the credit card.
- Chargebacks show currently very messy in the overview and no clear status if we submitted information already etc.to fight the chargeback.
- Show all refusal reasons and what action to take. Is the issue on the MEWS side or on the guest side and they need to contact their bank? Sometimes refusal reasons are not clear. E.g. “transaction was declined ()” is this always a system issue between MEWS and Adyen? …6 votesMoving the idea to the upvote section! Thanks for creating it!
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