-
Chargeback report/overview improvements
For the chargeback report:
- Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
- Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
- Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
7 votesHi, happy to hear how many of you'll benefit from this one, def something that we thought of improving! Feel free to share this request with your colleagues to upvote!
-
Make credit card terminals available in Canada
Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
-
Payment triggers on zero balance
If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.
3 votesHi! Would like to hear to how many of you this happens? Def something that we should take a look into, please feel free to send request to your colleagues for an upvote!
-
Guest payment tab - improvement points:
Guest payment tab - improvement points:
- Show if the payment went through 3D secure check so we know if we need to double check the credit card.
- Chargebacks show currently very messy in the overview and no clear status if we submitted information already etc.to fight the chargeback.
- Show all refusal reasons and what action to take. Is the issue on the MEWS side or on the guest side and they need to contact their bank? Sometimes refusal reasons are not clear. E.g. “transaction was declined ()” is this always a system issue between MEWS and Adyen? …4 votesMoving the idea to the upvote section! Thanks for creating it!
-
Automated incidentals upon guests arrival
In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.
In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…
20 votesIdea is ready for the upvotes!
Please provide your feedback in the below comment section. How likely are you to benefit from this idea?
Looking forward!
-
guest receiving notification when OTA vcc is charged
we have had several complaints from guests who received an email notification when we took payments from an OTA vcc. This is completely unacceptable not only because it creates anxiety with the guest, it also now shows them the real cost of their stay!
yes, the cc number is not their own, but they should not receive the notification at all.
there is no way to add the vcc to the PayMaster as our bookings come in via a channel manager and are thus showing on the reservation.
Please investigate and fix or alert us how to prevent this from…13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
-
Be able to accept EFTPOS cards in Australia on Mews/Adyen Terminals
Currently EFTPOS(Electronic funds transfer at point of sale) is not an accepted payment method on the Mews Adyen Terminals.
EFTPOS is a widely used payment method & is issued by Australian banks. EFTPOS cards are not compatible with visa/mastercard.
3 votesHi team, moving the idea to the next level. Feel free to share the link with your colleagues to upvote that are also interested in this payment method!
-
Payment report - add (verifiying/pending) pre-authorizations
Please add the option to select pre-authorizations as a type in the payment report.
We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.
With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.
1 voteHi all,
Moving this idea to be upvoted, feel free to share with your colleagues if you will find this idea helpful to see in Mews.
Best
Mews Team
-
Chargeback insurance
Stripe is providing Chargeback Insurance (at 0.4% of every transaction), would it be possible to have this option at Mews?
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
-
Pay by link
Create a payment page in just a few clicks and share the link with our guests. This development would allow us to share the link in email, text message, web chat and WhatsApp private conversations with our guests. We should be able to choose between debit or pre-authorization.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
-
Filter preauthorization according 3DS status
The payment report allows to filter payments according the 3DS status (if the payment has been subject to 3DS or not), can we do the same for preauthorization?
1 voteHi, happy to hear how many of you'd like to include pre-authorization in the filtering, next to charges! Feel free to share this request with your colleagues to upvote!
-
Display order old stay services
In MEWS we have some old stay services which we dont use anymore but cannot delete because there are old reservations one.
I tried to change the display order in the stay service settings however this doesnt pull through on all screens.
E.g. homepage, reports and timeline.
When we are working in the account we need to keep changing the view from the old stay service to the actual active stay service.1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
SOFORT Payment method
SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.
18 votesHello everyone!
We would like to hear your feedback on this payment method. Would you like to see it being integrated into Mews Booking Engine or Guest portal? Upvote!
Best,
Mews Payments team -
ClearPay & Klarna pay options for guests
Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.
Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.
It would make Mews seem on-trend with consumer trends.
16 votesHello team,
Thank you for your idea!
Moving the idea to be upvoted by others, who’s else interested in Klarna & ClearPay? :)
-
Automatic Deposit Settlement Disable by Default for US, Australia and New Zealand properties
When a rate group is created and the Automatic Deposit Settlement is default in the US, this creates a revenue items for taxation purposes. This is not used in the US and should not be the default setting. The Option of "Automatic Deposit Settlement" is regionally specific and not global. I believe this "Option" should remain an Option and not the default. This really confusing properties that are setting up rate groups. See help guide on this topic: *Note for properties in the United States, Australia and New Zealand: Do not select this feature, as you are not legally required…
1 voteHello,
We are adding this idea to be upvoted further by Mews community. Remember, you can share the link with your colleagues and anyone that finds this idea useful to be added to the roadmap.
Best wishes
Jovana
-
terminal to accept cards from restaurant
COMPATIBILITE AVEC LES CARTES TICKETS RESTAURANT.
Allow Vaucher credit card with a fixed top-up amount offered by companies to employees for lunch expenses (Sodexo, Edenred and Monizze).
5 votesHi everyone, I’d like to know how many of you can give me feedback about the above? What type of cards are those, what can be the use-case? Happy to chat with someone!
Moving the idea to be upvoted!
-
Notification to guest for releasing cc authorization
Once a pre-authorization is done on a guest cc the guest gets an email notification that we took the pre-auth.
At the moment the guest does not receive a notification once the authorization is released. This would be helpful, so the guest has something in hand that we released the authorization. This will also help them to claim back the money from their bank.2 votesLooking forward to hear from how many of you this will help!
Moving idea to the new upvote stage.
-
Ask for consent in payment request to use CC details for future payments
When sending one payment request we would like to ask consent of the guest to take another payment from the same card.
This occurs for example when having reservations with multiple settlement rules.
First payment link for 25% and the rest 75% a day before arrival.5 votes -
Implement Wechatpay and Alipay
Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.
73 votesI would like to hear feedback from all of you, are you very interested in having WeChat as a payment method?
Thanks,
Your Payments Team -
Surcharge on terminal in Australia and NZ
On the Mews Terminal, Allow a hotel to surcharge the customer's card.
1 vote
- Don't see your idea?