For the chargeback report:

• Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
• Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
• Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.

Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

Currently EFTPOS(Electronic funds transfer at point of sale) is not an accepted payment method on the Mews Adyen Terminals.

EFTPOS is a widely used payment method & is issued by Australian banks. EFTPOS cards are not compatible with visa/mastercard.

Please add the option to select pre-authorizations as a type in the payment report.

We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.

With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.

Stripe is providing Chargeback Insurance (at 0.4% of every transaction), would it be possible to have this option at Mews?

Create a payment page in just a few clicks and share the link with our guests. This development would allow us to share the link in email, text message, web chat and WhatsApp private conversations with our guests. We should be able to choose between debit or pre-authorization.

The payment report allows to filter payments according the 3DS status (if the payment has been subject to 3DS or not), can we do the same for preauthorization?

In MEWS we have some old stay services which we dont use anymore but cannot delete because there are old reservations one.

I tried to change the display order in the stay service settings however this doesnt pull through on all screens.
E.g. homepage, reports and timeline.
When we are working in the account we need to keep changing the view from the old stay service to the actual active stay service.

SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.

Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.

Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.

It would make Mews seem on-trend with consumer trends.

COMPATIBILITE AVEC LES CARTES TICKETS RESTAURANT.

Allow Vaucher credit card with a fixed top-up amount offered by companies to employees for lunch expenses (Sodexo, Edenred and Monizze).

Once a pre-authorization is done on a guest cc the guest gets an email notification that we took the pre-auth.
At the moment the guest does not receive a notification once the authorization is released. This would be helpful, so the guest has something in hand that we released the authorization. This will also help them to claim back the money from their bank.

When sending one payment request we would like to ask consent of the guest to take another payment from the same card.
This occurs for example when having reservations with multiple settlement rules.
First payment link for 25% and the rest 75% a day before arrival.

Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.

On the Mews Terminal, Allow a hotel to surcharge the customer's card.