SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.6 votes
We would like to hear your feedback on this payment method. Would you like to see it being integrated into Mews Booking Engine or Guest portal? Upvote!
Mews Payments team
COMPATIBILITE AVEC LES CARTES TICKETS RESTAURANT.
Allow Vaucher credit card with a fixed top-up amount offered by companies to employees for lunch expenses (Sodexo, Edenred and Monizze).4 votes
Hi everyone, I’d like to know how many of you can give me feedback about the above? What type of cards are those, what can be the use-case? Happy to chat with someone!
Moving the idea to be upvoted!
We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.67 votes
Thanks for the feedback.
The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.
But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!
The email our guests receive state “ "We can't process your payment for Merlet until it has been verified. Unfortunately, if it's not verified in 24 hours, your order could be canceled" we think is is not very welcoming, especially in these challenging times. Is is possible to personalize or change this message?.3 votes
Hi all, currently this email is not customizable. Would you maybe benefit from:
1. Email being customizable
2. Email to change the wording
3. New solution where the guest will be able to e.g. swap a card or re-try payment attempt
If your answer is under 3. please reach out to me and I can add you to the beta access of this feature. If not, happy to review other suggestions!
Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.
Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.
It would make Mews seem on-trend with consumer trends.3 votes
Thank you for your idea!
Moving the idea to be upvoted by others, who’s else interested in Klarna & ClearPay? :)
When sending one payment request we would like to ask consent of the guest to take another payment from the same card.
This occurs for example when having reservations with multiple settlement rules.
First payment link for 25% and the rest 75% a day before arrival.3 votes
When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is25 votes
I’d like to hear a feedback on this one. Please post a comment if you think that will be useful for you!
Can it be possible for properties to customize their payout options with Ayden Marketpay? There are instances where due to daily payouts we are unable to provide a refund to a guest and need to use our other payment gateway provider.2 votes
We are always working towards having a faster payout schedule with our payment providers, so we would diminish any problem properties would have with their balances.
Unfortunately, during Covid-19 – this might have changed. We would need to implement many changes to the system to be able to do this, I am interested how many of you would currently benefit from the idea?
Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.70 votes
I would like to hear feedback from all of you, are you very interested in having WeChat as a payment method?
Your Payments Team
have the possibility to create custom type of payment.33 votes
Currently, if hotels have to change Bank Accounts for their payouts, they need to go through a lengthy process with Support to get this done. If the option is available in Mews directly, we could do it with one click. Of course only finance or admins should have this permission.3 votes
On the Mews Terminal, Allow a hotel to surcharge the customer's card.1 vote
Visible internal notes/tasks inside guests folio billing. So much wasted space. All that space can be used for notes or tasks. Me, personally, i live in billing and i am always there, if you ask me, its the most used window. So i would really love this idea come true. So that all internal notes or tasks about this reservation can be viewed inside billing. Just an idea which i would personally find very useful. Or at least something where we can leave the notes for our colleagues.4 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
For Mews terminal it would be nice to have the customer receipt data for successful payment printed on customer invoice.
This could be useful as we would not have to staple the terminal statement to the bill anymore.3 votes
Would like to hear from you all! Please provide a comment/upvote if you find this idea useful to you as well.
All the best,
We would like to send a payment confirmation like the ones that are send when a guest paid with their creditcard. Because we also get external payments via our own website with ideal, sofort, wire transfer etc. These guests want to know if their payment has been recieved aswell.7 votes
Thank you for the idea!
Currently, it’s not possible to send a payment request for alternative payment methods. However, we would like to hear more about which payment methods do you miss from our payment requests feature. We are currently working on the development of alternative payment methods, and it will be very helpful to hear your interest.
When a payment is successful, than the guest receives an e-mail to inform him. Many of them than request the invoice for that amount. Please also send the concerning invoice with the e-mail together.25 votes
Waiting for more feedback from all of you, would this feature be helpful in you case? And why?
It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.5 votes
Add additional External Payment Options:
Loyalty Card and Gift Card for Chain Hotels19 votes
I'd like to see the balance on the payment window. Include on "Amount" the default payment amount that could be modify if you're not charging the total amount at one time.10 votes
Looking for more feedback and upvotes on this idea!
Thanks to you all :)
Gathering interest for Apple Pay, please upvote if you’d like to see it in our Booking Engine and Guest Journey products!
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