Mews Payments

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  1. iDEAL is an online payment solution with a direct online transfer from your bank account to the bank account of the Mews property. It is the most used payment method in the Netherlands.

    208 votes

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    20 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We’re delighted to share the news that now you can configure Mews to let guests pay with iDEAL!

    To learn more and get started with iDEAL check out this guide – https://help.mews.com/en/articles/5179046-enable-ideal-as-an-alternative-payment-method.

    Once the above is done, your guests will see iDEAL as a payment method in the booking engine, payment requests & online check-out. You can take advantage of convenient, automated payment processing with a real-time overview and central reconciliation.

    Thank you for sharing and voting for this idea,

    Your Mews Team

  2. A creditcard machine connected to a PC will help to save time and faults at the front desk.
    When connected, all transactions on the credit card machine have to be generated in MEWS. So will be linked on a Product all the time.
    You generate automatically the right profit and charge the costumer for the right amount.

    Met een gekoppelde pin terminal aan de receptie PC scheelt dit tijd en voorkomt eventuele fouten bij de recepties.
    Als deze is gekoppeld worden alle transacties aangemaakt in MEWS. Dan zal er altijd een Product gekoppeld moeten worden. Zodat je de juiste omzet…

    80 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello all!

    Happy to announce that we have launched Mews terminals! Check out this page https://www.mews.com/products/terminals if you want to know what they are all about!

    For pre-orders, you can also access Marketplace, a category named “Payments” and click “See pricing”, choose the type of device and it’s number, click on “Request” and our team will reach out to you! Happy to hear from you, and let us know if any questions arise!

    All the best from the Mews team.

  3. It would be very helpfull to have a option to send a secured payment link to guests or companies, this In order to avoid chargebacks and makes it easier for external companies or persons to pay someones reservation via credit/debit card. This also helps whenever a guest doesnt have the credit card of they room payment with him.
    Like this you fraude can be eliminated.

    60 votes

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    9 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!
    I am happy to announce that the payment request feature was released just now.
    Payment request is friendly and convenient way how to collect payments from your guests or bookers. The best thing about it is that you can send requests directly from Mews Commander. :-) Learn more about the feature in our Help guide: https://help.mews.com/en/articles/4245457-send-a-payment-request-by-email .

    Please let us know how do you like it and we are looking forward to your ideas for improvement here in feedback portal.

    Have a great day,
    Aneta

  4. Since credit card fees are often inevitable, you could eliminate some of these costs by including an extra percentage cost for customers who choose to pay by card. One solution is to extend your Merchant with automatic credit card surcharge fees, which would cover the cost of any extra unwanted fees and help manage your property's revenue goals.

    27 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,
    Happy to announce that surcharging is released in Australia and New Zealand, now you can set up fees by yourself and recover expensive payment card costs!
    Looking forward to hearing from you at some other idea!

  5. Enable guests to pay by using a safe & easy to use e-wallet named Apple Pay.

    22 votes

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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers,

    Delighted to share that we’ve enabled not just Apple Pay, but also Google Pay in Mews!

    Now you can provide your guests a seamless payment experience in the Mews Booking Engine, in online guest services, and on payment requests. Read more about in our guide – https://help.mews.com/en/articles/5295473-apple-pay-and-google-pay-in-mews

    Looking forward to talking to you about the new ideas in the future!

    Regards,
    Jovana

  6. 16 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Even though the idea was released, due to some technical difficulties, we have stopped working with this type of service. But we will provide a new solution very soon!

  7. With the possibility of 3D secure payments failing, there is a chance this payment is missed and not followed-up.
    It would therefore be convenient to receive a notifcation e-mail of failed 3D secure payments. Alternatively, a task could be set (automated).

    14 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Hi all,

    Happy to announce that we released your idea! Now, emails will notify you that the 3DS payment has failed. Looking forward to hear more from you!

    Sincerely,
    Merchant Mews Team

  8. With higher volumes on Merchant being processed we need to give more clarity to clients on how the settlement amounts are calculated and be able to keep deposits to lower the risk in case of negative balance on client's account.

    10 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. 5 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Happy to announce that we rolled out an enhancement to our reporting functionality – the breakdown of fees as you’ve requested!

    We are working on the gradual rollout to have it available across all platforms worldwide, please see more about it in our newly created help guide – https://help.mews.com/en/articles/4682847-track-your-fees-with-the-payment-report-export

    Talk to you soon about other great ideas you post on our feedback platform!

    Regards,
    Payments Team

  10. more guests are asking for Meastro and UnionPay CC, more CC more reservations from Distributor or Channels

    4 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello again from me!

    Following my last update a month ago, I am really happy to announce that thanks to your feedback we’ve enabled China Union Pay for terminal payments as well! You can check out our terminals a bit more in details here – https://www.mews.com/products/terminals

    Thanks for always providing best feedback! Keen on hearing from you in some new exciting ideas!

    Sincerely,
    Jovana
    Payments team

  11. the mews does not allow us to get discover card or jcb card while making the reservation but it does gives you the option to find the reservation which had made payment using the discover card or the jcb card?
    i mean how and why this makes the procedure more slow and sometimes guest they need to run to get cash.

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello team,

    Thanks for creating this idea!

    We have enabled Discover and JCB for terminal payments, moreover, we have enabled same payment methods for the US market. Due to the limitation of our current payment providers (Stripe), we cannot enable the above-mentioned payment methods in the EU but on the other side, we have recorded your request to our partners and your AM will reach out to you for any further update.

    If you’d have any other specific request, feel free to create the additional idea.

    Many thanks,
    Jovana

  12. Could the failed to charge a card task link directly back to booking to mark the card as invalid - similar to the way that availpro do it with their payment gateway

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. WE HAVE LOST 3 GUEST THEY DID NOT HAD ANY OTHER CARD THAN THE DISCOVER TO PAY FOR THE ROOM...

    THE SYSTEM DOES NOT ALLOW US TO USED FEW TYPES OF CARD AND WHEN I HAD A WORD WITH THE REPRESENTATIVE THEY TOLD ME TO ODER AN TERMINAL THAT WILL HELP TO ADD THOSE CARD!!!

    SERIOUSLY TO ENTER CARD DETAIL WHICH DOESN'T ACCEPT THE MANUAL ENTRY THEY WILL BE ACCEPTED MY TERMINAL....

    IT SHOULD THEN COME IN A PACKAGE WHERE YOU RENT THE SYSTEM AND THE TERMINAL...

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kaushal Rawal,

    Thank you for providing the feedback to our platform.

    Apologies for causing any confusion, but as I see you’re US-based account, we do accept JCB, Diners, Discover Club, China Union Pay both online and offline (terminal). Please reach out to your Account Manager and he/she will review your contract and will take a look at what needs to be setup on our side, so you can start accepting mentioned card brands. For integrated terminals with Mews, you can also take a look into this webpage – https://www.mews.com/products/terminals.

    Thanks again a looking forward to hearing your ideas in future!

    Regards,
    Jovana

  16. 1 vote

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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