Mews Payments

Mews Payments

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  1. View the kind of creditcards (Amex, Mastercard, Visa) on the payout report from the Merchant Balance. And show the total for the costs. So you can check this payout better

    8 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Thanks for your feedback!

    We have started to work on this idea, allowing you to export also breakdown of the payment methods so you can analyze your costs more in-depth with single page overview.

    We will let you know once this has been moved to the production!

    Best,
    Jovana
    Mews Product team

  2. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    7 votes

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    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. At the moment this is what happens:
    -The guest makes the reservation.
    -The system sends him the confirmation
    -The system sends a second email where it asks to authorize the payment.

    What happens if the guest does not authorize the payment?

    We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.

    On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to…

    7 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback.

    Mews is fully optimized for processing payments under the PSD2 regulation.

    We are maximizing payment acceptance by asking the guest to authenticate the payment whenever the bank is requiring the authentication.

    In the booking engine flow, for example, the guest will see a bank’s page pop-up as a part of the check-out flow, if the payment is not successfully authenticated, according to the PSD2 rules, Mews won’t be able to charge the guest. If payment is authenticated, in guest profile you will be able to see that the payment is successful.

    If you’re charging the guest on the card that was not previously authenticated by the guest, if the bank, at the time of the payment is requiring the biometric or SMS acceptance via bank code, as the guest is not present at the time of the payment, Mews is sending the email to…

  4. Accept Bitcoin or other cryptocurrencies as payments.

    There are some key benefits of Bitcoin, such as a lower cost merchant fee and an inability for guests to execute fraudulent chargebacks as outlined by QuickBooks:

    https://quickbooks.intuit.com/ca/resources/business/payment-processing/small-business-cryptocurrency-revenue-sales/

    7 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. However, you can still upvote the idea.


    Thank you for sharing your suggestions.

  5. We would like to send a payment confirmation like the ones that are send when a guest paid with their creditcard. Because we also get external payments via our own website with ideal, sofort, wire transfer etc. These guests want to know if their payment has been recieved aswell.

    7 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  6. There is no way to change the status of the Credit card payments though the terminal. For Accounting and controlling reason it is necessairy to manually change the status to settled, such as payments by merchant.

    7 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  7. Why virtual credit cards are charged 100% in advance, even if they are free cancellation.

    It should charge only 1st night as with the others CC, depending on the settlement rules.

    Thanks!!

    7 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.


    Mews product team,

    Jovana

  8. 7 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.


    Thank you for sharing your suggestions.

    Jovana

  9. It would be so much easier to pull the Merchant payout report if the customers name and surname was linked to it. At the moment i have to pull the payment report and reconcile it with the merchant payout report. It takes up a lot of my time

    6 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  10. 6 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback. It is unlikely that we will be working on splitting the currencies on Payment report.

    Now it is possible to look into the split in some of the payment types (e.g. cash), however as every property accepts one currency by default we are showing the exchange rates and it’s value in default currency.

    Kind regards,

    Jovana
    Mews Product Team

  11. COMPATIBILITE AVEC LES CARTES TICKETS RESTAURANT.

    Allow Vaucher credit card with a fixed top-up amount offered by companies to employees for lunch expenses (Sodexo, Edenred and Monizze).

    5 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone, I’d like to know how many of you can give me feedback about the above? What type of cards are those, what can be the use-case? Happy to chat with someone!

    Moving the idea to be upvoted!

  12. When sending one payment request we would like to ask consent of the guest to take another payment from the same card.
    This occurs for example when having reservations with multiple settlement rules.
    First payment link for 25% and the rest 75% a day before arrival.

    5 votes

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Please develop auto-fill totals for creating pre-authorizations. Right now, if a guest was to extend or modify their reservation in any way, Mews requires you to literally use a calculator to add up the current authorization(s) and subtract it from what is the new total. This get's really messy when these changes happen multiple times. Having that amount needed field auto-filled would be more accurate, and time effective.

    5 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  14. 5 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Happy to announce that we rolled out an enhancement to our reporting functionality – the breakdown of fees as you’ve requested!

    We are working on the gradual rollout to have it available across all platforms worldwide, please see more about it in our newly created help guide – https://help.mews.com/en/articles/4682847-track-your-fees-with-the-payment-report-export

    Talk to you soon about other great ideas you post on our feedback platform!

    Regards,
    Payments Team

  15. We are an Accor establishment, and we are working with OGONE, but we do not have any type of payment for this matter. Is it possible to add OGONE VISA, OGONE MASTERCARD and OGONE AMEX for future payments ? Thank youuuu

    5 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion. To how many of you more granular external payments will help?


    Mews product team

  16. Add a section to specify third party name on the card used for payment. Having several cards registered to the guest makes it quite difficult to know which company is paying for the stay. Many thanks.

    4 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  17. When we collect a payment on the payment screen you have an option to add a note, we use this to note down the transaction details room number and the name of the receptionist. sometimes you can make a mistake and put the wrong room number for example, what we would like will be the function to edit that note so when a mistake is made it can be amended.

    This information is later used for generating reports and informing the staff during shift changes.

    Please UpVote!

    Thank you

    4 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  18. more guests are asking for Meastro and UnionPay CC, more CC more reservations from Distributor or Channels

    4 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello again from me!

    Following my last update a month ago, I am really happy to announce that thanks to your feedback we’ve enabled China Union Pay for terminal payments as well! You can check out our terminals a bit more in details here – https://www.mews.com/products/terminals

    Thanks for always providing best feedback! Keen on hearing from you in some new exciting ideas!

    Sincerely,
    Jovana
    Payments team

  19. The payment term of stripe is too long, Elavon offers a service of a better quality for cheaper also concerning the bank charges by card. The duration of funds transfer is between one day to two days. Stripe is between 3 days and 7 days of delay. In addition, credit card customer data is not secure at the same level at stripe (Cayman Islands).

    We should have the choice to choose another provider following our place of activity. Currently stripe is the only possible option and the service is not up to the expectations of MEWS customers.

    4 votes

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    3 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Mews Product Team responded

    Hello!

    Thank you for your feedback and opening discussions in the hospitality community.
    Unfortunately, now we will not work with this payment provider but certainly, we will let you know once we make a decision and welcome a new one! Thank you once again and hope to hear from you soon on some new exciting ideas!

  20. We would like to be able to send the payment request to a different email adres so the payment will be done on the guest profile but can be done by a different person.

    3 votes

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    integration request  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
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