Mews Payments

Mews Payments

Categories

JUMP TO ANOTHER FORUM

  1. 16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Even though the idea was released, due to some technical difficulties, we have stopped working with this type of service. But we will provide a new solution very soon!

  2. Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.

    Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.

    It would make Mews seem on-trend with consumer trends.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  3. Option to enter amount that we want to assign as the credit limit for the payment method. And then have the option to report all guests whose current balance is greater than the credit limit assigned to the payment method.

    Would be great to receive an automated email from Mews when credit limit has been reached.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback.

    It is unlikely that we will be working on creating new report, however currently there is a way to check credit limit of the pre-authorized amounts for guests that are staying at the hotel. And that is, the Guest-in-house report. Sharing the read about it, in order to see the balances, in display options tick off the box “Balance” (https://help.mews.com/s/article/guests-in-house-report?language=en_US).

    I am more curious what would help you to enhance that report. Feel free to drop a comment or create a new idea of the current problem you’re facing while using the aforementioned report.

    Kind regards,

    Jovana
    Mews Product Team

  4. With the possibility of 3D secure payments failing, there is a chance this payment is missed and not followed-up.
    It would therefore be convenient to receive a notifcation e-mail of failed 3D secure payments. Alternatively, a task could be set (automated).

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Hi all,

    Happy to announce that we released your idea! Now, emails will notify you that the 3DS payment has failed. Looking forward to hear more from you!

    Sincerely,
    Merchant Mews Team

  5. It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  6. 13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  7. Currently, only online payments should marked in Mews with a badge, however for properties that prefer manual terminal payments, it seems that any payments with a matching identifier appear in a confusing way, as they are then marked with a badge. For this reason, it could be very beneficial to create a more noticeable way to distinguish these two types of payment in Mews.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Now we allow properties to distinguish the identifier and input any numbers you'd like to, but unfortunately this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered


    Thank you for sharing your suggestions,

    Jovana

    Mews product team


  8. It will be easier when the (Stripe) Merchant commision will be shown in the bank transaction/ payout. At this moment you need to check the fee in Mews (seperately for each property) when you proces a bank statement in the financial accounting systems.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback. It is unlikely that we will be showing the commission fee on the bank statement. For that reason we introduced the split in the Merchant Balance report where you can see the payout amount, by expanding the payout identifier in this report, you will be able to see its breakdown.

    Also, we are currently working towards providing more information in the Merchant balance report export, where reconciliation with your bank’s payouts will be even easier!

    Kind regards,

    Jovana
    Mews Product Team

  9. Created date (day payment was taken)

    Total amount taken by Stripe

    Combine the Payments and Settlement Reports so that we can see this information in one: Created date (day payments were taken), Total amount taken by merchant [Stripe], Total commission fees, Amount Settled, Date Settled.

    Clicking on the Payments for a particular day should go through to the list of payments.

    Thank you.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Thanks for providing the feedback to this idea!

    We have started to work on providing you more details on created and settled date in the Merchant Balance report export.

    We will let you know once we move onto production!

    Speak soon,
    Jovana
    Mews Product team

  10. 11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  11. I'd like to see the balance on the payment window. Include on "Amount" the default payment amount that could be modify if you're not charging the total amount at one time.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  12. we have had several complaints from guests who received an email notification when we took payments from an OTA vcc. This is completely unacceptable not only because it creates anxiety with the guest, it also now shows them the real cost of their stay!
    yes, the cc number is not their own, but they should not receive the notification at all.
    there is no way to add the vcc to the PayMaster as our bookings come in via a channel manager and are thus showing on the reservation.
    Please investigate and fix or alert us how to prevent this from…

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  13. The button is to attempting and it happends a lot that staff uses this button to early. No corrections can't be made on the same bill anymore. Please make it possible to chose if you want to use this button or not.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Even though there’s a privilege for charging cards online, I’ve decided to put this feature in the unlikely section of our ideas. If we see that this feature is something you are very interested in, we will get back to it.
    Thanks!

  14. With higher volumes on Merchant being processed we need to give more clarity to clients on how the settlement amounts are calculated and be able to keep deposits to lower the risk in case of negative balance on client's account.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. It would be nice to be able to correct a wrong input of payment by just being able to modify or delete it.

    Perhaps with a time limit of 24 hours or less.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for providing feedback! Today I’m getting back to you on the idea about deleting payments and bills.

    As we are thriving in focusing on an easier and automated customer journey, unfortunately, it is unlikely that we can solve this problem. The reason is that, if the payment is already taken and sent out to our payment processors it is impossible to revert it without the actual additional trigger. We need to make sure that every action is correctly recorded and aligned with regulations. Also, closed bills cannot be deleted due to regulation as well that is not allowing correction of bills that are already closed – please see our help guide on how to modify bills https://help.mews.com/en/articles/4245422-correct-a-closed-bill

    Thanks a lot and hope to see you upvoting more and more ideas!

    Regards,
    Jovana

  16. Please add MobilePay as an external payment in Accounting Configuration, as it is frequently used for payment via mobile phone in Denmark.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  17. With the new EU law coming into place. It would be very helpful to receive an email if a payment is not verified within the 24hours by the guest. (or at least to have the option to opt in/out to receive emails).

    Having to check the finance reports daily is another task that I would like to avoid.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  18. The Mews Payment report is a great way to view all transactions made within a specific interval. All payments can then be exported into a document, making it easier to review. However, some properties would prefer that the export be formatted in a more consolidated way, with all payments visible on one page, rather than divided into tabs by type. For some accounting teams, this could be a more useful and centralized way to view payments.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions!

    Jovana

  19. When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap.


    If the reservation is made with a VCC, VCC is being attached to the reservation, Mews is using that card for the purpose of the reservation as that's the prefered payment method added by the guest, however, if the rate is set to manual and the guest adds new payment method, it's up to front office agents to choose which card is more relevant. However, with VCC, the guest has already paid on the OTA's side, which is the reason this idea brings some additional difficulty and may drive more user mistakes.


    Thank you for sharing your suggestions.

    Jovana

  20. When there's a failed automatic settlement, a task is put into MEWS. I would like different options just than a task, so I could for example also be notified by email. Also, I would like to change the settings for the desk (adjust the deadline and department for example)

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions. 

    Jovana

  • Don't see your idea?