Mews Payments

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  1. For Mews terminal it would be nice to have the customer receipt data for successful payment printed on customer invoice.
    This could be useful as we would not have to staple the terminal statement to the bill anymore.

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. WE HAVE LOST 3 GUEST THEY DID NOT HAD ANY OTHER CARD THAN THE DISCOVER TO PAY FOR THE ROOM...

    THE SYSTEM DOES NOT ALLOW US TO USED FEW TYPES OF CARD AND WHEN I HAD A WORD WITH THE REPRESENTATIVE THEY TOLD ME TO ODER AN TERMINAL THAT WILL HELP TO ADD THOSE CARD!!!

    SERIOUSLY TO ENTER CARD DETAIL WHICH DOESN'T ACCEPT THE MANUAL ENTRY THEY WILL BE ACCEPTED MY TERMINAL....

    IT SHOULD THEN COME IN A PACKAGE WHERE YOU RENT THE SYSTEM AND THE TERMINAL...

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kaushal Rawal,

    Thank you for providing the feedback to our platform.

    Apologies for causing any confusion, but as I see you’re US-based account, we do accept JCB, Diners, Discover Club, China Union Pay both online and offline (terminal). Please reach out to your Account Manager and he/she will review your contract and will take a look at what needs to be setup on our side, so you can start accepting mentioned card brands. For integrated terminals with Mews, you can also take a look into this webpage – https://www.mews.com/products/terminals.

    Thanks again a looking forward to hearing your ideas in future!

    Regards,
    Jovana

  3. It would be nice to be able to correct a wrong input of payment by just being able to modify or delete it.

    Perhaps with a time limit of 24 hours or less.

    9 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for providing feedback! Today I’m getting back to you on the idea about deleting payments and bills.

    As we are thriving in focusing on an easier and automated customer journey, unfortunately, it is unlikely that we can solve this problem. The reason is that, if the payment is already taken and sent out to our payment processors it is impossible to revert it without the actual additional trigger. We need to make sure that every action is correctly recorded and aligned with regulations. Also, closed bills cannot be deleted due to regulation as well that is not allowing correction of bills that are already closed – please see our help guide on how to modify bills https://help.mews.com/en/articles/4245422-correct-a-closed-bill

    Thanks a lot and hope to see you upvoting more and more ideas!

    Regards,
    Jovana

  4. Option to enter amount that we want to assign as the credit limit for the payment method. And then have the option to report all guests whose current balance is greater than the credit limit assigned to the payment method.

    Would be great to receive an automated email from Mews when credit limit has been reached.

    15 votes

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    new idea  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  5. For Amsterdam Properties, the virtual Credit card amounts are for less than the full price since the guest needs to pay the 3 euro tourist tax upon arrival. I wonder if the automatic charging could read the amount imported under credit card information.

    3 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    Unfortunately, there’s no way for us to distinguish amounts as the only information we get is through Channel Manager notes which means that we cannot read the amount, that’s why I need to move this idea to “unlikely”. However, this doesn’t mean that we won’t keep a close look at VCCs & OTAs improvements.

    I was trying to find out the way that this can be avoided. As that tax is paid when the guest arrives, what I can suggest is to create a new product, per person per night. Under options of that product, you can tick the box “exclude price from offer”, then create a product rule. After that, you can go to the rate group that you’d offer the product and just under “extent” – products should be unticked. What will happen in this case is that the product will be added to the billing…

  6. It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.

    6 votes

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    idea to upvote  ·  1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  7. the mews does not allow us to get discover card or jcb card while making the reservation but it does gives you the option to find the reservation which had made payment using the discover card or the jcb card?
    i mean how and why this makes the procedure more slow and sometimes guest they need to run to get cash.

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello team,

    Thanks for creating this idea!

    We have enabled Discover and JCB for terminal payments, moreover, we have enabled same payment methods for the US market. Due to the limitation of our current payment providers (Stripe), we cannot enable the above-mentioned payment methods in the EU but on the other side, we have recorded your request to our partners and your AM will reach out to you for any further update.

    If you’d have any other specific request, feel free to create the additional idea.

    Many thanks,
    Jovana

  8. We would like to send a payment confirmation like the ones that are send when a guest paid with their creditcard. Because we also get external payments via our own website with ideal, sofort, wire transfer etc. These guests want to know if their payment has been recieved aswell.

    7 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for the idea!

    Currently, it’s not possible to send a payment request for alternative payment methods. However, we would like to hear more about which payment methods do you miss from our payment requests feature. We are currently working on the development of alternative payment methods, and it will be very helpful to hear your interest.

    Many thanks!
    Jovana

  9. When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is

    25 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. I need a report that shows me the cash payments in a day and what the items they were charged against

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Could the failed to charge a card task link directly back to booking to mark the card as invalid - similar to the way that availpro do it with their payment gateway

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  12. have the possibility to create custom type of payment.

    34 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  13. We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.

    69 votes

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    5 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    Thanks for the feedback.

    The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.

    But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!

    Many thanks,
    Jovana

  14. Being able to use Eway as a payment gateway:

    https://www.eway.com.au/plans-pricing/

    2 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please develop auto-fill totals for creating pre-authorizations. Right now, if a guest was to extend or modify their reservation in any way, Mews requires you to literally use a calculator to add up the current authorization(s) and subtract it from what is the new total. This get's really messy when these changes happen multiple times. Having that amount needed field auto-filled would be more accurate, and time effective.

    5 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  16. When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.

    8 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    I’d like to hear more feedback on this one. Please post a comment of what problem you’re facing with charging VCCs and if you think that will be useful for you and your team.

    Thanks,
    Jovana

  17. When there's a failed automatic settlement, a task is put into MEWS. I would like different options just than a task, so I could for example also be notified by email. Also, I would like to change the settings for the desk (adjust the deadline and department for example)

    7 votes

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    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. I'd like to see the balance on the payment window. Include on "Amount" the default payment amount that could be modify if you're not charging the total amount at one time.

    10 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.

    71 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  20. There is no way to change the status of the Credit card payments though the terminal. For Accounting and controlling reason it is necessairy to manually change the status to settled, such as payments by merchant.

    7 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the feedback team! I’ve moved this idea to “idea to upvote”.

    In the meantime, what can solve this problem is using our recently launched product – Mews Terminal. This terminal is directly integrated with Mews Merchant, which indicates that all payments will be shown in the correct payment status and you won’t have a problem with its reconciliation.

    You can take a closer look at its functionality on our webpage https://www.mews.com/products/terminals

    Sincerely,
    Jovana

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