Mews Payments

Mews Payments

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  1. It would be helpfull if there can be added more reasons of payment request.
    For instance :
    Payment for Stay
    Payment for Additional services
    Payment for voucher
    Etc.

    We now have to add a message in with the payment request in order to inform the guests

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Hi,
    in Belgium, payments by Bancontact is really popular, especially the method Payconic or bancontact via the bank of our customers.

    Not so long ago, you integrated IDEAL, but unfortunalely, it's for the Dutch market. Not one single Belgium bank is integrated.

    Offering Payconiq would be a great thing for us and our customers! Also payments via credit card are very expensive...

    2 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  3. Create a payment page in just a few clicks and share the link with our guests. This development would allow us to share the link in email, text message, web chat and WhatsApp private conversations with our guests. We should be able to choose between debit or pre-authorization.

    5 votes

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  4. Add the balance of the guest to the reservation summary

    1 vote

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  5. When paying through Merchant, the line on Client bank statement is Mews, this conduct to disputs on some case.
    It should be better to have the hotel name on this line so the client can easily identify the issuer.

    1 vote

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    Hi from Mews,


    This is the functionality that is already available in Mews. Due to the regulation we are obliged to show Mews' name or its shortcut, but next to that we are sending also the name of the property e.g. MSHotelUnicorn.


    Unless not visible, we advice to get in touch with our Support team.


    Best

    Mews Product team

  6. When a rate group is created and the Automatic Deposit Settlement is default in the US, this creates a revenue items for taxation purposes. This is not used in the US and should not be the default setting. The Option of "Automatic Deposit Settlement" is regionally specific and not global. I believe this "Option" should remain an Option and not the default. This really confusing properties that are setting up rate groups. See help guide on this topic: *Note for properties in the United States, Australia and New Zealand: Do not select this feature, as you are not legally required…

    1 vote

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    Hello,


    We are adding this idea to be upvoted further by Mews community. Remember, you can share the link with your colleagues and anyone that finds this idea useful to be added to the roadmap. 


    Best wishes

    Jovana

  7. We need to sometimes make payments in Mews for cash and manual credit card transactions, but after the stroke of midnight there doesn't seem to be anyway to back-date it to the date you actually want the payment to appear for accounting purposes, and by applying the payment to the new date this further complicates matters because now you're kind of balancing over two days, and in perpetuity!

    Could this please be rectified ASAP?

    5 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  8. Would be great to be able to see our average rate excluding the commissions. At the moment this needs to be calculated manually.

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  9. currently we are unable to delete disabled payment cards. it would be nice to be able to do so

    3 votes

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    unlikely  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Currently preauthorization holds expire after 7 days in Mews but no cancellation of hold is sent to credit card or bank. The credit card or bank determines when the authorization hold is released depending upon their own policies. If the property sends a cancel for preauthorization the system does send the release to the bank. Is there a way that when a guest checks out, Mews can send a cancel to release the preauthorization hold.

    2 votes

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    Happy to share that we are currently working on enabling you this functionality. With all automatically created authorizations as a part of a rate group configuration, we will automatically cancel authorization on Mews' and bank's side 24h after guest departs.


    Speak soon everyone!

  11. we have had several complaints from guests who received an email notification when we took payments from an OTA vcc. This is completely unacceptable not only because it creates anxiety with the guest, it also now shows them the real cost of their stay!
    yes, the cc number is not their own, but they should not receive the notification at all.
    there is no way to add the vcc to the PayMaster as our bookings come in via a channel manager and are thus showing on the reservation.
    Please investigate and fix or alert us how to prevent this from…

    14 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  12. Guests who booked non-refundable and paid the room directly via iDEAL instead of creditcard, should not receive any emails regarding their payment verification. This confuses a lot of guests.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Where cards are authenticated externally, Mews to receive tokens to be used for future charges

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  14. Sending $0.00 payment requests to guests so that their card details can be added to MEWS profile without having to enter them in manually.

    3 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future. 


    Thank you for sharing your suggestions.

  15. We currently send out email Credit Card Authority forms or Charge Back forms to travel agents, guests, companies so they have to then fill out and return to us to grant authority to use credit cards when they are booking for somebody else like a client or a member of their company. It would be so helpful if this could be generated in MEWS and then enable hotels to receive payment details and authority directly as opposed to then needed to add the credit card in manually.

    1 vote

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    Hello from the Mews product team.   Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.

    Thank you for sharing your suggestions.

  16. It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. The perfect swap to this functionality is the online check-out email that can be enabled and is sent out to your guests. It is linked to the guest portal and contains all outstanding balances where guest can pay = sharing the link https://help.mews.com/s/article/set-up-online-check-out?language=en_US.


    Thank you for sharing your suggestions.

  17. no info in the Payments section - created column

    3 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  18. 1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  19. 12 votes

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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  20. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    20 votes

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