We need to have a new payment method : contact less payment1 vote
Thanks for the feedback.
According to the upvoter’s feedback, the request is not needed anymore.
Happy to talk to you about some other ideas!
For the no show bookings, We would like list them as no show bookings at 06:00 the day after the original arrival date and DO NOT automatically charge anything on the guest bills. As the no show charges has no VAT, but room charges always posted with VAT. In settings of the stay service, I already disabled enable automatic no-show cancellation.1 vote
We should be able to finalize a guest's pre-authorization for the amount of their bill, even if it's more than the original pre-authorization. Mews forces you to charge the original amount, and then perform a second transaction for the remaining balance. This results in two charges on the guest bill, and leaves hotels vulnerable to chargebacks on the second transaction. It's not the standard practice for hotels in the U.S.1 vote
Currently when adding a booking manually with credit card details, an 'automatic settlement failure' email is sent to guests despite card details being taken over the phone and the option to process payment manually in Commander. When creating manual bookings, we need to be able to turn off automatic settlement and take payment there and then.1 vote
On the Mews Terminal, Allow a hotel to surcharge the customer's card.1 vote
Can it be possible for properties to customize their payout options with Ayden Marketpay? There are instances where due to daily payouts we are unable to provide a refund to a guest and need to use our other payment gateway provider.2 votes
We are always working towards having a faster payout schedule with our payment providers, so we would diminish any problem properties would have with their balances.
Unfortunately, during Covid-19 – this might have changed. We would need to implement many changes to the system to be able to do this, I am interested how many of you would currently benefit from the idea?
The email our guests receive state “ "We can't process your payment for Merlet until it has been verified. Unfortunately, if it's not verified in 24 hours, your order could be canceled" we think is is not very welcoming, especially in these challenging times. Is is possible to personalize or change this message?.6 votes
Hi all, currently this email is not customizable. Would you maybe benefit from:
1. Email being customizable
2. Email to change the wording
3. New solution where the guest will be able to e.g. swap a card or re-try payment attempt
If your answer is under 3. please reach out to me and I can add you to the beta access of this feature. If not, happy to review other suggestions!
COMPATIBILITE AVEC LES CARTES TICKETS RESTAURANT.
Allow Vaucher credit card with a fixed top-up amount offered by companies to employees for lunch expenses (Sodexo, Edenred and Monizze).5 votes
Hi everyone, I’d like to know how many of you can give me feedback about the above? What type of cards are those, what can be the use-case? Happy to chat with someone!
Moving the idea to be upvoted!
SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.17 votes
We would like to hear your feedback on this payment method. Would you like to see it being integrated into Mews Booking Engine or Guest portal? Upvote!
Mews Payments team
Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.
Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.
It would make Mews seem on-trend with consumer trends.15 votes
Thank you for your idea!
Moving the idea to be upvoted by others, who’s else interested in Klarna & ClearPay? :)
When sending one payment request we would like to ask consent of the guest to take another payment from the same card.
This occurs for example when having reservations with multiple settlement rules.
First payment link for 25% and the rest 75% a day before arrival.5 votes
Accept Bitcoin or other cryptocurrencies as payments.
There are some key benefits of Bitcoin, such as a lower cost merchant fee and an inability for guests to execute fraudulent chargebacks as outlined by QuickBooks:7 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. However, you can still upvote the idea.
Thank you for sharing your suggestions.
Currently, if hotels have to change Bank Accounts for their payouts, they need to go through a lengthy process with Support to get this done. If the option is available in Mews directly, we could do it with one click. Of course only finance or admins should have this permission.3 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
At present in footer of all our bills we thank the guest and have also inserted bank account details for payment. This is used to be able to send invoices to companies and not have to write separately in e-mail. They can do copy and paste in their banking programs.
Starting 2021, more and more the new European QR code with all payment information will be used. Is it possible to
1. have an automated QR code be generated with all necessary information
2. have this QR code printed on invoice in footer
Thank you2 votes
Thank you for submitting the idea. As long this is another great idea, unfortunately, this is not something we have planned to work on in the nearest future due to us focusing on different priorities – such as: adding new alternative payment methods.
You can still upvote, submit or comment on the idea and we can any time get back and have a discussion around it.
Looking forward to hearing more suggestions!
It will be easier when the (Stripe) Merchant commision will be shown in the bank transaction/ payout. At this moment you need to check the fee in Mews (seperately for each property) when you proces a bank statement in the financial accounting systems.12 votes
Thank you for your feedback. It is unlikely that we will be showing the commission fee on the bank statement. For that reason we introduced the split in the Merchant Balance report where you can see the payout amount, by expanding the payout identifier in this report, you will be able to see its breakdown.
Also, we are currently working towards providing more information in the Merchant balance report export, where reconciliation with your bank’s payouts will be even easier!
Mews Product Team
When Mews automatically takes payment from credit card it will at the same time create debet and credit deposit transactions. Credit card payment will be closed with other transaction and other one stays open on the reservation with all the booked items. Would this be possible with all the manual payment types also? We need this feature for our book keeping to keep on track where the money comes from. And if these payments are not on closed bill it the will not be shown on the payment report as our accounting needs.3 votes
Thank you for your feedback!
It is unlikely that we will be working towards automating manual deposits payments, for this reason we have automatic settlement and automatic deposit closure, as you have mentioned which can be configured on the rate group level, and thereafter matched with rates you’re offering to your clients.
Mews Product Team
For Mews terminal it would be nice to have the customer receipt data for successful payment printed on customer invoice.
This could be useful as we would not have to staple the terminal statement to the bill anymore.3 votes
Would like to hear from you all! Please provide a comment/upvote if you find this idea useful to you as well.
All the best,
WE HAVE LOST 3 GUEST THEY DID NOT HAD ANY OTHER CARD THAN THE DISCOVER TO PAY FOR THE ROOM...
THE SYSTEM DOES NOT ALLOW US TO USED FEW TYPES OF CARD AND WHEN I HAD A WORD WITH THE REPRESENTATIVE THEY TOLD ME TO ODER AN TERMINAL THAT WILL HELP TO ADD THOSE CARD!!!
SERIOUSLY TO ENTER CARD DETAIL WHICH DOESN'T ACCEPT THE MANUAL ENTRY THEY WILL BE ACCEPTED MY TERMINAL....
IT SHOULD THEN COME IN A PACKAGE WHERE YOU RENT THE SYSTEM AND THE TERMINAL...1 vote
Hello Kaushal Rawal,
Thank you for providing the feedback to our platform.
Apologies for causing any confusion, but as I see you’re US-based account, we do accept JCB, Diners, Discover Club, China Union Pay both online and offline (terminal). Please reach out to your Account Manager and he/she will review your contract and will take a look at what needs to be setup on our side, so you can start accepting mentioned card brands. For integrated terminals with Mews, you can also take a look into this webpage – https://www.mews.com/products/terminals.
Thanks again a looking forward to hearing your ideas in future!
It would be nice to be able to correct a wrong input of payment by just being able to modify or delete it.
Perhaps with a time limit of 24 hours or less.9 votes
Thank you for providing feedback! Today I’m getting back to you on the idea about deleting payments and bills.
As we are thriving in focusing on an easier and automated customer journey, unfortunately, it is unlikely that we can solve this problem. The reason is that, if the payment is already taken and sent out to our payment processors it is impossible to revert it without the actual additional trigger. We need to make sure that every action is correctly recorded and aligned with regulations. Also, closed bills cannot be deleted due to regulation as well that is not allowing correction of bills that are already closed – please see our help guide on how to modify bills https://help.mews.com/en/articles/4245422-correct-a-closed-bill
Thanks a lot and hope to see you upvoting more and more ideas!
Option to enter amount that we want to assign as the credit limit for the payment method. And then have the option to report all guests whose current balance is greater than the credit limit assigned to the payment method.
Would be great to receive an automated email from Mews when credit limit has been reached.15 votes
Thank you for your feedback.
It is unlikely that we will be working on creating new report, however currently there is a way to check credit limit of the pre-authorized amounts for guests that are staying at the hotel. And that is, the Guest-in-house report. Sharing the read about it, in order to see the balances, in display options tick off the box “Balance” (https://help.mews.com/s/article/guests-in-house-report?language=en_US).
I am more curious what would help you to enhance that report. Feel free to drop a comment or create a new idea of the current problem you’re facing while using the aforementioned report.
Mews Product Team
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