Mews Payments

Mews Payments

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  1. we have had several complaints from guests who received an email notification when we took payments from an OTA vcc. This is completely unacceptable not only because it creates anxiety with the guest, it also now shows them the real cost of their stay!
    yes, the cc number is not their own, but they should not receive the notification at all.
    there is no way to add the vcc to the PayMaster as our bookings come in via a channel manager and are thus showing on the reservation.
    Please investigate and fix or alert us how to prevent this from…

    9 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  2. Guests who booked non-refundable and paid the room directly via iDEAL instead of creditcard, should not receive any emails regarding their payment verification. This confuses a lot of guests.

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  3. Where cards are authenticated externally, Mews to receive tokens to be used for future charges

    1 vote

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  4. Sending $0.00 payment requests to guests so that their card details can be added to MEWS profile without having to enter them in manually.

    3 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  5. We currently send out email Credit Card Authority forms or Charge Back forms to travel agents, guests, companies so they have to then fill out and return to us to grant authority to use credit cards when they are booking for somebody else like a client or a member of their company. It would be so helpful if this could be generated in MEWS and then enable hotels to receive payment details and authority directly as opposed to then needed to add the credit card in manually.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  7. no info in the Payments section - created column

    3 votes

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  8. 1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  9. 11 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  10. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    7 votes

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    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.

    1 vote

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  12. It would be a nice functionality if accounts are closed automatically when payment is completed.

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  13. There should be a similar way to top up Adyen MarketPay Merchant Balances similarly to the way we have it set up for Stripe.

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Would like to hear how many of you would like to have this functionality – upvote or comment.

    If you’re unsure weather you’re using this platform head over to your Merchant subscription and under “Payment gateway model” you should see “payment facilitator”.

    Looking forward!

  14. Once a pre-authorization is done on a guest cc the guest gets an email notification that we took the pre-auth.
    At the moment the guest does not receive a notification once the authorization is released. This would be helpful, so the guest has something in hand that we released the authorization. This will also help them to claim back the money from their bank.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. Provide the option to charge a credit card of the booker / company .
    Due to 3D secure a "verfying mail" is only sent to the customer.
    Now we have to copy past bookers e-mail in customers profile and then take it out again.. and put it back in the bookers profile...

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  16. At the moment Mews drops down a green box saying payment successful even when a payment needs verifying by a guest. This means many verifying payments get missed. I suggest when a payment needs to be verified a blue box drops down and says Payment needs to be verified. This way staff notice this straight away and payment gets verified by the guest then and there.

    3 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  17. At the moment this is what happens:
    -The guest makes the reservation.
    -The system sends him the confirmation
    -The system sends a second email where it asks to authorize the payment.

    What happens if the guest does not authorize the payment?

    We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.

    On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to…

    7 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback.

    Mews is fully optimized for processing payments under the PSD2 regulation.

    We are maximizing payment acceptance by asking the guest to authenticate the payment whenever the bank is requiring the authentication.

    In the booking engine flow, for example, the guest will see a bank’s page pop-up as a part of the check-out flow, if the payment is not successfully authenticated, according to the PSD2 rules, Mews won’t be able to charge the guest. If payment is authenticated, in guest profile you will be able to see that the payment is successful.

    If you’re charging the guest on the card that was not previously authenticated by the guest, if the bank, at the time of the payment is requiring the biometric or SMS acceptance via bank code, as the guest is not present at the time of the payment, Mews is sending the email to…

  18. When the reservation is made with the channel "telephone" or "email"
    that mews sends the request to the bank as a MOTO transaction, to hopefully create more successful transactions, and ease the guest journey of guests booking directly over the phone or via email.

    1 vote

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  19. Please, made sure that the date of product orders can be seen on the invoice. We have customers who stay several weeks and I have a large list of room service orders but the customer cannot navigate the bill. I have to print an extra document.

    1 vote

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  20. have restarted the computer but all of us here have the same issue

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Thanks for the idea.

    As there was no update from the upvoter, we are marking this idea as unlikely to be taken into consideration. This also seems as the best use-case for our Support team, please if you still have problems, feel free to reach out to support@mews.com

    Looking forward to hearing from you in some other new ideas!

    Best regards,
    Jovana

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