Mews Payments

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  1. The software in Mews that reads ID data works much better than the one that does the same work in the kiosk app. In the kiosk app you have to enter some of the data manually, which is not necessary when scanning ID in Mews. The only problem with scanning the ID in Mews is that the system cannot find the camera it needs right away.

    1 vote

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  2. Button = Missing! In the Android and IOS view on tablet and mobile phone, the button to move invoice items from one invoice to another is missing! That is why you can never work alone at reception with a tablet or mobile phone> you always need a notebook or a computer?!

    1 vote

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  3. currently we are unable to delete disabled payment cards. it would be nice to be able to do so

    1 vote

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  4. could we please move the routing rules tab to somewhere more "logical" as it is often impossible to find.
    it should be either under profiles (as that is where you go to set up a company or travel agent), or be part of the set up of a company / travel agent.
    alternatively it should be under finance and showing when opening the finance tab from the burger menu.
    currently it takes about 5 minutes to find it and often by accident as i still don't know where it is actually located!

    1 vote

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  5. Properties in Italy need an ISTAT report. This process can be automated and already is automated in certain regions of Italy. It would make things easier for properties in Umbria if they could also automate this report.

    4 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  6. Currently the bill format is not ideal if you want to send it via post and especially companies complain about the format. The bill is built up with container blocks as it seems, therefore it would be amazing if you could select between different templates.
    Happy to provide an example bill from our CRM, which could be used as a potential template.

    17 votes

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  7. Currently preauthorization holds expire after 7 days in Mews but no cancellation of hold is sent to credit card or bank. The credit card or bank determines when the authorization hold is released depending upon their own policies. If the property sends a cancel for preauthorization the system does send the release to the bank. Is there a way that when a guest checks out, Mews can send a cancel to release the preauthorization hold.

    1 vote

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  8. Hello,

    We would like to know how to automatize our preauthorization so that they are all made for example at 5pm on the arrival day. Then we would like to release them after the check-out or at a time on the departure date.

    2 votes

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  9. Guests who booked non-refundable and paid the room directly via iDEAL instead of creditcard, should not receive any emails regarding their payment verification. This confuses a lot of guests.

    1 vote

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  10. Sending $0.00 payment requests to guests so that their card details can be added to MEWS profile without having to enter them in manually.

    1 vote

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  11. We currently send out email Credit Card Authority forms or Charge Back forms to travel agents, guests, companies so they have to then fill out and return to us to grant authority to use credit cards when they are booking for somebody else like a client or a member of their company. It would be so helpful if this could be generated in MEWS and then enable hotels to receive payment details and authority directly as opposed to then needed to add the credit card in manually.

    1 vote

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  12. It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.

    1 vote

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  13. no info in the Payments section - created column

    3 votes

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  14. 1 vote

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  15. 9 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  16. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    5 votes

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  17. Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.

    1 vote

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  18. It would be a nice functionality if accounts are closed automatically when payment is completed.

    1 vote

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  19. Being so advanced technology we can not run discover credit card unless you have the payment terminal seriously??

    Is this a way of making extra income to sell the terminal for the payment ???

    Your system runs for hotel and In hotel you can not have restrictions on card you need to run all the credit cards.

    But still there is no proper response from mews yet on it.

    We raised this issue like 1 year ago almost........

    Still counting.....

    1 vote

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  20. There should be a similar way to top up Adyen MarketPay Merchant Balances similarly to the way we have it set up for Stripe.

    1 vote

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