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Mews Payments

Mews Payments

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  1. Die Darstellung der Rechnung sollte individuell anpassbar sein, so dass man eigene Textfelder und Designs erstellen kann.

    1 vote

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  2. Obtain payment files from PSP to allocate payments

    Why:
    We need the payment details files from the PSP to load into this middleware in order for it to allocate the payments from exact and indicate the commissions deducted by PSP.

    https://stripe.com/docs/api

    1 vote

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  3. Dans les groupes tarifaires vous permettez au client de ne régler qu'une partie du montant de la réservation à la commande. Par exemple 40%.

    Il faudrait automatiser le réglement du solde des 60% restant par exemple en fonction de la politique d'annulation choisie.

    Ainsi si 100% de la somme est dûe 1 mois avant le début du séjour, il faudrait soit que Mews prélève automatiquement les 60% restant 1 mois avant le début du séjour sur la carte laissée par le client, soit quand ce n'est pas possible qu'une demande de paiement soit automatiquement créée et envoyée au client pour…

    1 vote

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  4. For the longstay segment recurring payments are required.

    2 votes

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  5. Would it be possible when previewing/sending Bills (Folios) or Invoices that we can also be availed with the option to automatically embed a Mews Payment request link so our guests can securely pay their bills off?

    At the moment properties need to send a copy of the bill first via Mews Operations and then head back to the payment tab to send the payment request link. In addition to that, the Payment Request email isn't as customizable as they desire.

    4 votes

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  6. Please add a field in Mews where a client can enter a GL code for the Mews pay commissions charged per transaction, so that this information can be also sent to the Accounting software or any accounting export.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Please simplify the adjustment of the billing address for closed invoices so that the company address can be added or changed subsequently without having to reverse the invoice.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Hi,
    More and more we have the issue that payments are declined because the CVV-code is missing. Is it possible to add an extra field where the CVV-code can be noted when adding a credit card manually?

    2 votes

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  9. To mitigate against fraudulent card use and the risk of chargebacks, enabling AVS through the payment gateway would go some way to controlling this at the processing stage. By capturing the home address the payment process would compare this against the account address it has on file and based on fraud rules decline or refer.

    Additionally, this would be required within the Payment Link process (Adyen platform has this enabled on its direct platform) so request for Mews to align with Adyen on this.

    Considerable Commercial impact if accepted....

    15 votes

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  10. at the moment it is possible to use a 2 factor authentication that is 2 years old
    can we implement a time period for expirations on 2 factor authentication?

    3 votes

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    Hi team,

    it is not possible to change the expiration of the authentication that the user performed. This is standard set by the card networks. However, the issuer (bank) can choose to send additional authentication, in case they would like to. Also, the authentication period is usually set for 90 days for some cards, defined under the PSD2 & SCA rules.


    Many thanks for your idea.

    Best,

    Product Teams

  11. When the payments confirm in Mews after charging thru the integrated PDQ it refreshes all open tabs, which is extremely frustrating.
    For example, you are writing notes in a reservation and a payment confirms, the page will be reset and you need start again. 2nd example, the timeline is open on another tab, payment confirms, the timeline resets back to the top.
    Would be good that everything does not reset each time a payment goes thru.

    2 votes

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    Hi I am happy to say that we have started working on this feedback! We definitely agree that this is causing troubles and we have taken it directly to our development plan. I will let you know once this is being improved.


    Best,

    Product team

  12. Please add the option to select pre-authorizations as a type in the payment report.

    We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.

    With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.

    1 vote

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  13. while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. The payment report allows to filter payments according the 3DS status (if the payment has been subject to 3DS or not), can we do the same for preauthorization?

    1 vote

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  15. If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

    5 votes

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  16. For the chargeback report:

    • Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
    • Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
    • Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
    9 votes

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  17. Guest payment tab - improvement points:
    - Show if the payment went through 3D secure check so we know if we need to double check the credit card.
    - Chargebacks show currently very messy in the overview and no clear status if we submitted information already etc.to fight the chargeback.
    - Show all refusal reasons and what action to take. Is the issue on the MEWS side or on the guest side and they need to contact their bank? Sometimes refusal reasons are not clear. E.g. “transaction was declined ()” is this always a system issue between MEWS and Adyen? …

    6 votes

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  18. Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

    12 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  19. Hello.
    We would like the ability to change items by description on the invoice. For instance, sometimes our restaurant bills has items that need another name on the invoice for the guests / company. It would help, to give items another description manually.
    Thanks.

    2 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.


    Thank you for sharing your suggestions.

  20. Offer to save templates for the payment requests to be sent in a smoother and faster way.

    7 votes

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    Greetings from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. 


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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