Skip to content

Mews Payments

Mews Payments

Categories

JUMP TO ANOTHER FORUM

165 results found

  1. Automatic refund when clients declare it's a fraud in their bank.
    Of course there are some mistakes but we should have the right to prove that it was an error or not and the system automaticly sends the money without any heads up or information.
    If every person does that we will lose a lot of revenue and we can't even argue since its automatic.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap or looked bit further, is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  2. When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap.


    If the reservation is made with a VCC, VCC is being attached to the reservation, Mews is using that card for the purpose of the reservation as that's the prefered payment method added by the guest, however, if the rate is set to manual and the guest adds new payment method, it's up to front office agents to choose which card is more relevant. However, with VCC, the guest has already paid on the OTA's side, which is the reason this idea brings some additional difficulty and may drive more user mistakes.


    Thank you for sharing your suggestions.

    Jovana

  3. People are using the same credit card for different profiles (fraudulent bookings). We want to blacklist a credit card.

    83 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  1 comment  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. When a guest enters new credit card details (for example because we couldn't charge their credit card and asked them to provide another one), it would be helpful if MEWS gave us a notification. We now manually have to check if new details were entered.

    25 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  5. With the possibility of 3D secure payments failing, there is a chance this payment is missed and not followed-up.
    It would therefore be convenient to receive a notifcation e-mail of failed 3D secure payments. Alternatively, a task could be set (automated).

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    released  ·  Mews Product Team responded

    Hi all,

    Happy to announce that we released your idea! Now, emails will notify you that the 3DS payment has failed. Looking forward to hear more from you!

    Sincerely,
    Merchant Mews Team

  6. Please develop auto-fill totals for creating pre-authorizations. Right now, if a guest was to extend or modify their reservation in any way, Mews requires you to literally use a calculator to add up the current authorization(s) and subtract it from what is the new total. This get's really messy when these changes happen multiple times. Having that amount needed field auto-filled would be more accurate, and time effective.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  7. Please add MobilePay as an external payment in Accounting Configuration, as it is frequently used for payment via mobile phone in Denmark.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  8. 14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. 


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  9. Created date (day payment was taken)

    Total amount taken by Stripe

    Combine the Payments and Settlement Reports so that we can see this information in one: Created date (day payments were taken), Total amount taken by merchant [Stripe], Total commission fees, Amount Settled, Date Settled.

    Clicking on the Payments for a particular day should go through to the list of payments.

    Thank you.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi all,

    Thanks for providing the feedback to this idea!

    We have started to work on providing you more details on created and settled date in the Merchant Balance report export.

    We will let you know once we move onto production!

    Speak soon,
    Jovana
    Mews Product team

  10. There is no way to change the status of the Credit card payments though the terminal. For Accounting and controlling reason it is necessairy to manually change the status to settled, such as payments by merchant.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  11. With the new EU law coming into place. It would be very helpful to receive an email if a payment is not verified within the 24hours by the guest. (or at least to have the option to opt in/out to receive emails).

    Having to check the finance reports daily is another task that I would like to avoid.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  12. Being able to use Eway as a payment gateway:

    https://www.eway.com.au/plans-pricing/

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello,

    Thank you for your feedback. It is unlikely that we will be introducing new payment gateway in a near future.

    We are more interested in the items that you’re currently missing in Mews Payments that we can improve & make your daily life better. I am keen on hearing it! Feel free to drop a comment or creating a new idea.

    Kind regards,

    Jovana
    Mews Product Team

  13. I need a report that shows me the cash payments in a day and what the items they were charged against

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Jovana

  14. Could the failed to charge a card task link directly back to booking to mark the card as invalid - similar to the way that availpro do it with their payment gateway

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. It would be so much easier to pull the Merchant payout report if the customers name and surname was linked to it. At the moment i have to pull the payment report and reconcile it with the merchant payout report. It takes up a lot of my time

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. View the kind of creditcards (Amex, Mastercard, Visa) on the payout report from the Merchant Balance. And show the total for the costs. So you can check this payout better

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi all,

    Thanks for your feedback!

    We have started to work on this idea, allowing you to export also breakdown of the payment methods so you can analyze your costs more in-depth with single page overview.

    We will let you know once this has been moved to the production!

    Best,
    Jovana
    Mews Product team

  17. The button is to attempting and it happends a lot that staff uses this button to early. No corrections can't be made on the same bill anymore. Please make it possible to chose if you want to use this button or not.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Even though there’s a privilege for charging cards online, I’ve decided to put this feature in the unlikely section of our ideas. If we see that this feature is something you are very interested in, we will get back to it.
    Thanks!

  18. Many properties prefer to take payment card details at check-in but to then charge all accommodation fees at the time of checkout. Therefore, it is very important that these card details are accurately and securely stored. With the capability to automatically transfer card details to customer profile, properties can help reduce human error and also ensure that guests feel their information is protected.

    67 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi all,

    Thanks to the current feedback, we decided to move back this idea to be upvoted.

    We did release Mews Terminals, however, due to security reasons, we will not store that card for future use.

    Most of the upvotes mentioned that they’d like that functionality – even though the current Mews terminal is a huge step towards automation – providing the possibility to charge or pre-authorize a card without the need to ask a guest to give you card details & where you’d need to type in manually back information to Mews…

    Looking forward to hearing more about this!

  19. Add notes to CC. So they can label a CC as to not use yet and wait for customer they will use another card

    36 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.


    Thank you for sharing your suggestions.

    Jovana

  20. Add a section to specify third party name on the card used for payment. Having several cards registered to the guest makes it quite difficult to know which company is paying for the stay. Many thanks.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team.


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

    Jovana

  • Don't see your idea?