Mews Payments

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  1. Currently the bill format is not ideal if you want to send it via post and especially companies complain about the format. The bill is built up with container blocks as it seems, therefore it would be amazing if you could select between different templates.
    Happy to provide an example bill from our CRM, which could be used as a potential template.

    17 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. 9 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  3. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    5 votes

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    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Properties in Italy need an ISTAT report. This process can be automated and already is automated in certain regions of Italy. It would make things easier for properties in Umbria if they could also automate this report.

    4 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  5. Hello,
    It would save many hotels a lot of time, if you could select many different products at once, instead of having to press on the "cancel" botton in Items. Many hotels has breakfast as a standart product when making a reservation. This has shown to be an issue when there have been made an agreement with a long term guest, who have got the room without breakfast. By adding in a way of cancelling more than 1 item at a time, you would be able to save alot of time.

    10 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  6. SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.

    15 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  7. Would be great if you could split invoices before issue the invoice. Sometimes guest only prepay a certain amount upfront or have different payment triggers. Would be great if you could enter a percentage or amount of the amount, which should be issued (e.g: 1) issue invoice 50% at the time of booking / 2) 50% a month prior to arrival)

    8 votes

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  8. Showing a subtotal of the items of one POS booking when you have an invoice containing several POS bookings.

    Problem
    When you print your invoices with a detailed description of the POS booking including all the items, you don’t see the subtotal when you have one or more POS bookings on one invoice. If there is a long invoice and you need to know how much one specific POS booking was, you need to calculate manually how much it is.

    Solution
    Our problem would be solved if subtotals can be added to the invoice per POS booking.

    10 votes

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  9. At the moment this is what happens:
    -The guest makes the reservation.
    -The system sends him the confirmation
    -The system sends a second email where it asks to authorize the payment.

    What happens if the guest does not authorize the payment?

    We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.

    On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to…

    6 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  10. Hello,

    We would like to know how to automatize our preauthorization so that they are all made for example at 5pm on the arrival day. Then we would like to release them after the check-out or at a time on the departure date.

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.

    Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.

    It would make Mews seem on-trend with consumer trends.

    10 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  12. no info in the Payments section - created column

    3 votes

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  13. currently we are unable to delete disabled payment cards. it would be nice to be able to do so

    1 vote

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  14. Please return it back to the old billing screen, right now it is so difficult to split items of the billing. Especially when you are doing the check out and something is wrong.

    5 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  15. could we please move the routing rules tab to somewhere more "logical" as it is often impossible to find.
    it should be either under profiles (as that is where you go to set up a company or travel agent), or be part of the set up of a company / travel agent.
    alternatively it should be under finance and showing when opening the finance tab from the burger menu.
    currently it takes about 5 minutes to find it and often by accident as i still don't know where it is actually located!

    1 vote

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  16. Currently preauthorization holds expire after 7 days in Mews but no cancellation of hold is sent to credit card or bank. The credit card or bank determines when the authorization hold is released depending upon their own policies. If the property sends a cancel for preauthorization the system does send the release to the bank. Is there a way that when a guest checks out, Mews can send a cancel to release the preauthorization hold.

    1 vote

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  17. At the moment Mews drops down a green box saying payment successful even when a payment needs verifying by a guest. This means many verifying payments get missed. I suggest when a payment needs to be verified a blue box drops down and says Payment needs to be verified. This way staff notice this straight away and payment gets verified by the guest then and there.

    3 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  18. It will be easier when the (Stripe) Merchant commision will be shown in the bank transaction/ payout. At this moment you need to check the fee in Mews (seperately for each property) when you proces a bank statement in the financial accounting systems.

    11 votes

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    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. The email our guests receive state “ "We can't process your payment for Merlet until it has been verified. Unfortunately, if it's not verified in 24 hours, your order could be canceled" we think is is not very welcoming, especially in these challenging times. Is is possible to personalize or change this message?.

    4 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all, currently this email is not customizable. Would you maybe benefit from:

    1. Email being customizable
    2. Email to change the wording
    3. New solution where the guest will be able to e.g. swap a card or re-try payment attempt

    If your answer is under 3. please reach out to me and I can add you to the beta access of this feature. If not, happy to review other suggestions!

    Thanks,
    Product team

  20. COMPATIBILITE AVEC LES CARTES TICKETS RESTAURANT.

    Allow Vaucher credit card with a fixed top-up amount offered by companies to employees for lunch expenses (Sodexo, Edenred and Monizze).

    4 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone, I’d like to know how many of you can give me feedback about the above? What type of cards are those, what can be the use-case? Happy to chat with someone!

    Moving the idea to be upvoted!

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