For the chargeback report:

• Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
• Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
• Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.

Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

while changing a room type for the same day arrival or for the future the system should ask if we want to change the price according to the new room type or keep the same.

the reservation those are still need to be checked in after mid night should not get mixed with the next day arrivals they should be on the top of the arrival list until 6.00 am so that they can be searched easily.
if they get mix with all the other reservation you need to search among all the reservation so for instant there are new check in for next day that is 36 and you still have 7 no show those 7 should appear at the top and then the next day arrivals

Please make it possible to pay with Sofortüberweisung, Klarna or similar products that help with direct banktransfer options.

We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
any reason why this has changed?

Hello. Klarna would be great. Great platform used regularly by our demographic across the brands they know and trust (ASOS, Apple etc) - Get it done MEWS!

Most of our pre paid reservation guest uses the discover card for the incidental but as the mews does not support the discover card and we can use discover only to charge the guest at least bring pre authorization method on terminal so that if we want to authorize a discover card we can do it from the terminal

Currently EFTPOS(Electronic funds transfer at point of sale) is not an accepted payment method on the Mews Adyen Terminals.

EFTPOS is a widely used payment method & is issued by Australian banks. EFTPOS cards are not compatible with visa/mastercard.

at the moment it is possible to use a 2 factor authentication that is 2 years old
can we implement a time period for expirations on 2 factor authentication?

Show number of items on innvoices when the are transfered from the POS through the API. Right now it is only shown the numer 1 with the total sum. The item price and the number of booked items is not shown.

At the moment the only payment method when checking in online is with a credit card. It would be very useful for us in the Netherlands if guests could check-in online with iDEAL and fulfill the payment in advance.

create dash board showing the payments due to mews and invoices flagged by mews as paid