Mews Payments

Mews Payments

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  1. Thank you for the Swiss QR IBAN integration. We need a small change for it because some bank are refusing to accept payments as long es the address of the company is not correct.
    So we would love to get the correct company invoicing address in the QR information on the invoice and not the physical address as it is today.
    (And having an Mews intergrated accounting tool which creates the necessary QR IBAN reference codes would be even more perfect!)

    12 votes

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    idea to upvote  ·  7 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

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  2. JE VOUDRAIS POUVOIR AJOUTER LES CHEQUES VACANCES EN PAIEMENT EXTERNE EN PLUS DES CHEQUES VACANCES

    7 votes

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    3 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

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  3. To mitigate against fraudulent card use and the risk of chargebacks, enabling AVS through the payment gateway would go some way to controlling this at the processing stage. By capturing the home address the payment process would compare this against the account address it has on file and based on fraud rules decline or refer.

    Additionally, this would be required within the Payment Link process (Adyen platform has this enabled on its direct platform) so request for Mews to align with Adyen on this.

    Considerable Commercial impact if accepted....

    13 votes

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  4. Please add a field in Mews where a client can enter a GL code for the Mews pay commissions charged per transaction, so that this information can be also sent to the Accounting software or any accounting export.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Clean and refresh the payment drop-down on the billing screen.

    • Split up Merchant & Terminal
    • Rename Merchant to MewsPay
    • Terminal should be Manual Card Payment (Make it clear with a blue pop-up that its not Mews Terminal! Make it clear)

    Also change the name in the Accounting configuration.

    • Terminal Payment to Manual Card Payments
    • Gateway Payment to MewsPay
    4 votes

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  6. For Appart hotels with long-term rental (monthly basis), there is a request of being able to post an external payment that could be named "direct debit".

    8 votes

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  7. while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Please simplify the adjustment of the billing address for closed invoices so that the company address can be added or changed subsequently without having to reverse the invoice.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. When opening a guest bill in check out, a pop up/alert that tells you something that we can plan in advance, so that we don't need notes somewhere to remind us what to tell the guest.
    SO that we don't miss notes or important informations

    7 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Sometimes we need to access to CC details saved on Mews for different reasons as late charges. Give access to CC details to managers.

    5 votes

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    Hi All, Mews Payments is a PCI DSS compliant platform and for the reason of making sure that guest personal information as card details are not exposed the the fraudsters or any card leakage we ensure that our platform doesn't expose any card details to not only to you - our customers, but also to us, Mews team. We only have access to tokenized cards, same as any property. On this way your property and your guests are kept safe and protected against fraudsters. Everyone can see last four digits of the card details - which is a secure and enough of a way to detect the card, alongside the information about its format, cardholder name etc. This is something that Mews will never allow due to high quality standards we hold ourselves to, however, if any additional data can be added to Mews that will help you operate better…

  11. Send the invoice automatically after the guest has checked out. Now you have to do it manually.

    1 vote

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  12. More and more people are ordering things over the internet by just paying with their debit card and using maestro.

    It is time for mews to integrate a system where the guest can immediately pay with a debit card and does not have to worry that he does not have a credit card.

    OTA's are accepting debit cards and the hotels can nothing do with it.

    3 votes

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  13. Hi,
    More and more we have the issue that payments are declined because the CVV-code is missing. Is it possible to add an extra field where the CVV-code can be noted when adding a credit card manually?

    2 votes

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  14. Mainly for student and long stay activities, we need that Mews manage payments for guaranty. This payment is done by customer at beginning of reservation and put into bank in our side but doesn't corresponds to any sale.
    At the end of reservation (1 year after or few months after), if there is no damage in the appartment, we will give back to customer this payment for guaranty. if there is damages in appartment, part of payment guarantee amount will be give back to customer, other part will be kept and a product of "appartment damages" will be add to…

    4 votes

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  15. Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

    10 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  16. Is there a possibility to connect the norwegian payment system VIPPS to MEWS? VIPPS has many different features, and we would need to have it as a realtime payment.

    4 votes

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  17. At the moment the only payment method when checking in online is with a credit card. It would be very useful for us in the Netherlands if guests could check-in online with iDEAL and fulfill the payment in advance.

    4 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi team,


    Our guest portal is not intendent to charge guests, for now, but only to collect information in case of any damages or incidentals. It is currently impossible to collect IBAN from iDEAL payment method, and charge it at a later stage. That is the reason I will put this idea to stage unlikely, however it will be still publicly accessible and available for any upvotes in future.


    Best,

    Product team

  18. For the chargeback report:

    • Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
    • Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
    • Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
    9 votes

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  19. If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

    5 votes

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  20. It would help if pre-paid OTA reservations were automatically processed as prepayments in Mews.
    This would save manual work, avoid errors and prevents the guest accidentally paying twice for the reservation at check-in.

    2 votes

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