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Mews Payments

Mews Payments

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  1. Billing in Mews only enables properties to split items between multiple guests but it doesn't allow properties to split 1 item beteen multiple guests.

    If 2 guests want to split the cost of e.g. 1 night, Mews doesn't support issuing 2 invoices to both guests for this night.

    Improve splitting items so that each guest can receive a an invoice if they want to split e.g. 1 night between multiple guests.

    6 votes

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  2. Both for the guests/booker when they are booking by Mews booking engine, or for staff at the booking process, or later by request from guests:

    Giving the possibility to mark somewhere when you do the booking, that when the bill is closed at check-out time, the guest should receive the receipt by email automatically. This mark would then trigger this action and fwd the receipt either to the guest or the booker, again pending on the mark made when the reservation was done.

    This to avoid the manually work to make a task that you should send the receipt at…

    6 votes

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  3. Would it be possible when previewing/sending Bills (Folios) or Invoices that we can also be availed with the option to automatically embed a Mews Payment request link so our guests can securely pay their bills off?

    At the moment properties need to send a copy of the bill first via Mews Operations and then head back to the payment tab to send the payment request link. In addition to that, the Payment Request email isn't as customizable as they desire.

    6 votes

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  4. To mitigate against fraudulent card use and the risk of chargebacks, enabling AVS through the payment gateway would go some way to controlling this at the processing stage. By capturing the home address the payment process would compare this against the account address it has on file and based on fraud rules decline or refer.

    Additionally, this would be required within the Payment Link process (Adyen platform has this enabled on its direct platform) so request for Mews to align with Adyen on this.

    Considerable Commercial impact if accepted....

    15 votes

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    3 comments  ·  Operations  ·  Admin →
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  5. For the longstay segment recurring payments are required.

    4 votes

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  6. while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Please add a field in Mews where a client can enter a GL code for the Mews pay commissions charged per transaction, so that this information can be also sent to the Accounting software or any accounting export.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. It would be useful if Mews could automatically close a bill once it is balanced. This would mean the bill is pushed to integrated accounting software (e.g. Xero) at the time of payment being received, so that accounts can be easily reconciled. Currently, a booking could be made in Mews for several months in the future and payment taken at the time of booking, however the bill will not be closed and then pushed to the integrated accounting software until they check out (or it is done manually). This means accounts cannot be easily reconciled without extra work.

    It would…

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. The payment report is currently filterable by EMPLOYEE.

    Filtering by DEPARTMENT would be more useful to us in terms of auditing.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. To save ink cartridges , we would like to remove the black bar on invoices

    1 vote

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  11. Please simplify the adjustment of the billing address for closed invoices so that the company address can be added or changed subsequently without having to reverse the invoice.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. On the Mews Payments Balance report - it would be very useful to have the information of the reservation and person who made the payment.

    Right now there is no way to see which payment is from which person / reservation.

    1 vote

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  13. Die Darstellung der Rechnung sollte individuell anpassbar sein, so dass man eigene Textfelder und Designs erstellen kann.

    1 vote

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  14. Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

    12 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  15. Obtain payment files from PSP to allocate payments

    Why:
    We need the payment details files from the PSP to load into this middleware in order for it to allocate the payments from exact and indicate the commissions deducted by PSP.

    https://stripe.com/docs/api

    1 vote

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  16. Hi,
    More and more we have the issue that payments are declined because the CVV-code is missing. Is it possible to add an extra field where the CVV-code can be noted when adding a credit card manually?

    2 votes

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  17. Dans les groupes tarifaires vous permettez au client de ne régler qu'une partie du montant de la réservation à la commande. Par exemple 40%.

    Il faudrait automatiser le réglement du solde des 60% restant par exemple en fonction de la politique d'annulation choisie.

    Ainsi si 100% de la somme est dûe 1 mois avant le début du séjour, il faudrait soit que Mews prélève automatiquement les 60% restant 1 mois avant le début du séjour sur la carte laissée par le client, soit quand ce n'est pas possible qu'une demande de paiement soit automatiquement créée et envoyée au client pour…

    1 vote

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  18. For the chargeback report:

    • Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
    • Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
    • Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
    9 votes

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  19. If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.

    5 votes

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    3 comments  ·  Operations  ·  Admin →
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  20. Offer to save templates for the payment requests to be sent in a smoother and faster way.

    7 votes

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    Greetings from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. 


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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