Mews Guest Journey

Mews Guest Journey

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  1. Recently Mews released the "MewsPassportScan" the feature is great! but we feel like its incomplete, if you have used it before, you will agree.

    The feature allows you to scan the guests passport with the webcam of the computer, this then populates the passport fields with one click making the process way smoother, HOWEVER!!!!

    If you have more than one attendant on a booking this feature flaws massively, as you have to create individual user profiles for the additional guests ONE BY ONE!

    This means that from 1 click one guest, it turns in to 8 clicks per guest profile.…

    17 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  2. It would be neat if the guests were able to check in on the kiosk and get their pin code there.
    Or have the pin code display directly in Mews.

    9 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We started working on this and the ability to store PIN Codes will be available soon.

    This next development iteration is for us to be able to receive and store it and for our integration partners to be able to retrieve it.

  3. The Mews T&C's need to be accepted by the guest when making a booking via the Mews Distributor. These T&C's are in English, but some guest find that hard to read. It would be great to have this available in local languages.

    8 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. We use the Mews messages for some internal announcements.

    It would be great it there is an option to delete (internal) messages threads and to remove members from the thread.

    5 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. If a property works heavily with packages, the confirmation clients receive are not aesthetically pleasing. All products are listed in the confirmation and it is not ideal.
    Can we remove this from the confirmation?

    3 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be welcome to add soms extra text in the confirmation email. So if you make a booking over the phone you can add extra text in the confirmation email regarding the client's booking.

    5 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. Posiblity to include home adress when the guest checks in themselves in the operator

    5 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  8. Would it be possible to charge or show the guests only the amount of the current stay. This is specially a request for the Mews Operator. The guests shouldn´t see any old or future payments.

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  9. To be able to choose which fields are visible in the reservation confirmation. It would be great to uncheck some of the values, such as rate name or product for certain costumers, but currently you can only delete the entire row (reservation detail) which is not an option.

    11 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. 15 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  11. The ability to send out customized emails based on the day of the week a guest is arriving.

    As a hotel that offers different events and tours during the week, we want to be able to notify a guest prior to their arrival with information that is pertinent to their stay & experience only.

    Ie:
    Guest is arriving monday.
    They get email telling them about Monday Night Event, Tuesday Day Event, Tuesday Evening Event.

    Guest arriving on Wednesday.
    They get email telling them about Wednesday Night Event, Thursday Day Event, Thursday Evening Event.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Allow the guest to attach a copy of the passport at online check-in.

    This feature would allow the guest to have a quicker check-in because the passport would be validated in advance by reception.

    12 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. Making it possible for contracted companies, which have a voucher code, to make a booking without credit card guarantee. Such companies can usually pay on invoice or upon arrival.
    To do so, Mews would need to allow mapping rates (and not only room categories) in Distributor.

    46 votes

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    idea to upvote  ·  3 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  14. We want to collect information if the stay was business or leisure.

    18 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  15. When sending a confirmation e-mail to booker I see strange information:
    I see a line called "owner": owner of what. In most hotels there are guests staying in hotel, not owners.
    Owner of what ?
    Same "mistake" is seen in other languages.
    Please allow that hotel changes widget or do keeping in mind that our business is about people and things. Thank you.

    12 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  16. Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.

    170 votes

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    21 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

  17. In the USA, it is common to have a separate cleaning fee that is billed on top of the rate. Rather than have this blended into the nightly rate, which inflates the rate when a booker is doing comps, we propose that in the latter stages of the booking process fees are itemized along with the taxes.

    With that, the message displayed next to the rate that says "excluding taxes and fees" will then make sense. Right now, it is inaccurate since we're blending cleaning fees into the rate and can only make it known that the fee exists via…

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. We should be able to have display rates with no decimals so it looks "cleaner". You have the option of tax precision under accounting configurations but it doesn't work as it always shows 2 decimals.

    31 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  19. Changing the design (fonts, sizes, positions) of the booking details + the additional info that are showing up when you use the code {DetailsHtml}

    22 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  20. The main booker of a company always wants to receive a confirmation email with all of the guest names now the main booker only sees a reservation number of all reservations

    13 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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