Mews Guest Journey

Mews Guest Journey

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  1. Create possibility for upselling room upgrades when guest is checking in.

    12 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  2. During the check in flow I want to verify the customer Credit card details and take a pre-athorization or a payment

    3 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Every day we have to sort all cars in our garage by numbers, to check if all is booked.
    With the guest report we can sort them but only ordering by room or guest. It would be very helpful to sort them by car registration number.
    By exporting in Excel it is possible, but then you have to look for every room-number in MEWS.
    Thanks

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  4. If you have the before start template set-up, this is triggered to be send 48h prior to arrival. However, if guests make a reservation 24h in advance, this template will not be send. It would be better if this template is send to all new reservation made within the 48h window as well. Because it is not logical that only guests who booked earlier in advance receive necessary information for their stay.

    8 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. From a revenue perspective rates per night should be mentioned on the confirmation email not just the total amount of the stay (if guests shorten their stay)

    267 votes

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    idea to upvote  ·  8 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. We want to use MEWS operator in Japan, but we can't type Japanese, Chinese, or Korean in MEWS operator.

    9 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  7. Guest can use the channel of his choice to start communication with the property. (Email, Mews chat, OTA chat, WhatsApp, Messenger). The property receives and replies to all messages in one place - in Mews. The room for error is minimized as all conversation happens at 1 place. Answering is also faster.

    13 votes

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    idea to upvote  ·  4 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  8. If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.

    Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count

    26 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. I would like a new model templates. I need the cancellation of booker.

    When the booker cancel the room for their boss, collegue or trainee it's impossible to send us the confirmation of cancellation.

    It's easy for you to do that quickly.
    Thank you
    Damien kieffer

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. 27 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  11. When viewing the booking engine on mobile, the property name is dropped from view. You can still see a tiny logo, but that's it. Some sort of solution here would be helpful so the booker knows for sure what they're looking at.

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hi Joe,
    thanks for the feedback. If you wish to modify the header of the booking engine, we recommend using the solution called “Distributor widget” which is basically a booking engine embedded in your web page. With that, you have full control over the header of the page. Here is the documentation: https://app.gitbook.com/@mews-systems/s/distributor-guide/distributor-widget

    Attached please find the example is this solution being used by one of our clients.

    Have a great day,
    Aneta

  12. Add differents accounting categories with differents values for one stay product.
    Example : "Diner after check out" 130 €
    which includes 100€ in food, 20 in beverage 10%, 10 in beverage 20%

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  13. It would be great if we could send a message to a group of guests staying/arriving on a certain period (for example to invite to some events or inform about ongoing maintenance).
    Maybe this feature could be added to calendar events (we create the event and have an option to send a message/invitation to all guests wihtin that period).

    7 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. On Google's paid networks: Search, Display and YouTube and I want to track conversions (e.g., which ads convert into confirmed bookings).

    A better approach to tags is allowing placement of Google Ads' conversion tracking code directly into Mews: 1) Booking confirmation page, and 2) Newsletter sign-up confirmation page.

    Beyond sales, tracking conversions for newsletter sign up is necessary too. For example, I can predict how much it will cost me to generate X amount of newsletter sign-ups with enough historical data. If my historical average is $3 per newsletter sign-up over 12 months, I know it will cost me about $1,000 to…

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, Google Ads conversion tracking can be enabled through Google Tag Manager.

    You can install conversion tracking tag by following this guide: https://support.google.com/google-ads/answer/6095821?hl=en
    (“Option 2: Use Google Tag Manager” section)

    Read how to enable Google Tag manager for your Mews booking engine: https://mews-systems.gitbook.io/distributor-guide/distributor-widget/integrations

    I hope that helps.
    Have a great day,
    Aneta

  15. As a hotelier, I want to sell packages with special offers to my guests through Distributor.

    Example: Enjoy the Valentine day in our hotel! Weekend stay, romantic dinner for two and a bottle of Champagne for 599 EUR.

    I want these to be sold as packages rather than set up as special rates.
    I want them to look like special offer.
    I want them not to be limited to a specific date.


    Please, share other ideas and requirements in the comments, thank you!

    (issue raised on behalf of Gideon de V.)

    42 votes

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    idea to upvote  ·  5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. To have teh option to display totalprice of a pakckage as a per persoon price i.o. rate per night

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. The booking engine has a great functionality allowing guests to book in one reservation rooms for different set of dates.
    In the flow of the reservation, however, there isn't a clear call for action, or distinction letting the consumer know that this is an option. Only someone that knows how the booking engine works, would know that it's possible and where the click.
    It would be great if there was clearer path to this functionality, or a call to action before the reservation is confirmed, asking the guest whether they need another reservation for different days, navigating them back to…

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. At this moment the e-mail named "before start" it's text is centered in the middle and not at the left as the other e-mail. It would be great if you could take care of this alignment too.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. It would be great to have a picture of the hotel as background in the Booking Engine instead of grey or white.

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  20. The keyboard layout is built in in the Mews Operator app.
    Only Qwerty is used in the app. Allthough 85% of our customers are using Azerty.
    I already contacted support for this problem and they confirmed that the only keyboard layout available is Qwerty.

    It should depend which language the customer choose, that changes the keyboard layout.

    6 votes

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    idea to upvote  ·  2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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