Please add an option when you check in a guest that the rooms status changes to the one that the hotel desires. We have the option for checked in rooms to change to dirty. Why can't you add checked in rooms changed to clean?

As of now you have no function for linen change.

You have decided that the way linen change is to be used in your system is by having the status dirty on staying guests.

Cool and great, except you also force us either to: have linen change on the day after the guests arrive (by having the room change to dirty by check in) or having all rooms inspected changed to clean on the same night, with or without a guest staying there, which in turn makes us either have to check the rooms again for inspected status.

As I understand your help center and university. You expect and have decided for every hotel that uses your system that they will conform to your idea how a hotel should be run. Not every hotel does a linen change everyday, even if you want us too. I am not that thrilled that you and your system dictates how our hotel should run.

You don't need to put this in your voting system. Just please start looking at your QOL. I almost would prefer if your system did nothing and we had to do everyhting by hand than forcing us your lack of automation options.

If there is no availability for the requested dates the distributor takes into consideration the days of the week the guest books. For instance, if they choose a weekend stay, it will narrow down on the days of the week that is chosen. This is a default setup but mostly guests would only know alternative dates 1 day before or 1 day after their originally requested dates and now they only get alternative dates for the exact same weekday as they previously requested. That does not make sense as normally guests are flexible to arrive one day before or after. Please, fix this ! Thanks.

Currently, online checkout is sent at 6 pm PST which is 3 am CET. When a guest arrives anytime after 4 pm PST they receive an online checkout only several hours after they arrive. For guests that arrive after 6 pm PST and have completed an online check-in, they receive an online checkout before they actually arrive which is confusing the guest.

It would be good to allow the property to pick a specific time to send the Online Check-in and Check-out based upon their specific local times and property preferences. i.e. corporate, convention and leisure guests have different preferences on when they would like to receive this email.

Final price in Mews booking engine does not provide enough transparency to guest of what does it consist from. That leads to several problems:

1. guests complain about additional charges when products are added by product rule on the background
2. in multi-tax environments, the final price is sometimes inflated by taxes and fees which are added by product rules. Guest is not aware that price already include that which makes properties to look more expensive than competition
3. In single-tax environments, city taxes are posted as products. In order to stay competitive, property doesn't include them in price. Guests are later complaining to be charged more because they didn't see the price breakdown.

When taking the picture via iphone in portrait mode, it uses EXIF to handle rotations. So in the preview mode it looks ok, but after uploading and redownloading the image is stripped of these information and shown in the incorrect rotation settings.

There should be library to handle this. I would not suggest trying to solve this from scratch as there are too many scenarios.

Open Navigator on the iphone.
Go to your Personal information.
Tap to change your picture and take a new picture in the potrait mode, upload and save.
Refresh the page and see the picture to be rotated by 90 degrees.

We use resort fees at our property and have product rules in place so they are automatically attached to rate groups however this is never displayed on the distributor. It only appears once the reservation has been booked and can seem to some guests as a 'surprise fee' if they do not read the fine print.

Would be best to have a resort fee option built or be able to include products on distributor without them being displayed as an addition to nightly rate but within the 'Fees and Taxes' section.

The option to include price in offer does not work because it raises our nightly rate and makes it appear we are not competitive with OTAs even though the prices are all the same (night rate, resort fee, taxes).