Mews Guest Journey

Mews Guest Journey

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  1. It would make it easier to keep the checked in reservations at the bottom of the operator screen and allow us to select them and add a guest who checks in later than the rest so that they can complete the check in too. Now there is no option to collect their information without undoing the check in, and that is not viable as we then could loose previous guests' info and signatures.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. When guests have finalised their booking (and paid with another method than CC, e.g. with iDEAL) and they want to add their details via the link in the email they easily get confused since the system asks them for their CC... this shouldn't be.

    1 vote

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    0 comments  ·  Distributor API  ·  Flag idea as inappropriate…  ·  Admin →
  3. Templates with links to pre-check in or check out invitation have set up as default the message contacta con nosotros which is not a formal way in spanish (does not match either with the formal message we can set up. I understand that this is a translation from english, but it would be a good thing that we could set up these messages too so we avoid unformalities in other lenguages. Thanks

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. For travel purposes, especially because of a mandatory hotel quarantine, government agencies need to see the names of all the guests that will stay with us. The names should be added to the confirmation letter. You can create a new placeholder or add their names to the reservation details placeholder.

    2 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. And send all e-mails to them automatically in their language, I don't know if this is the case with all languages and with all custom e-mails now.

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. We would like to take a photo of the guest when they check in via the kiosk for their profile & membership with out loyalty program.

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  7. Provide design flexibility of the booking engine.

    The menu (with the currency, language, dates, categories, rates, summary) is taking up to much vertical space, especially if the booking engine is displayed via iframe within the brand website.

    In an ideal scenario the booking engine does not open in a new page, but opens within the brand page, keeping the user within the brand environment.

    Unfortunately there is no design/layout flexibility with the booking engine and therefore you will find below the brand menu a very big booking engine menu.
    This is reducing the category space, where you want sell the…

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. A Report for linen change for all stayovers (day of arival +2+2+2+2 ... except changing day = departure day) is needed so housekeeping knows in which rooms the linen needs to be changed. (Accor standard)

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. because we use an entrance gate on our holiday park we ask all guests for their license plates. It would be easy if you could add it to the online check-in, but until then we would like to add it to the registration form so that the guest can also add it neatly when filling in his/her details.

    42 votes

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    idea to upvote  ·  4 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. option to have a mandatory field in Distributor for Country of residence (same as we have now for phone).

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  13. The font size on the BE is sometimes too big and the last letters appear blurry

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  14. Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
    Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.

    34 votes

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    idea to upvote  ·  6 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  15. When a new guest file is created, the following mail is automatically sent to the guest. From my point of view there are the following possibilities for improvement:
    - The mail should be written more individually (ex. salutation and other text). It would be helpful if there is a separate template for this.
    - If the Pre-Arrival Mailing is activated, then the guest gets several mails. It would therefore be helpful if the reference to the new guest index is inserted in the pre-arrival mail.

    Below is the current text, which is always sent automatically to the guest when a…

    5 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be very usefull if the mail templates would be all the same (html or not) and a bit more adaptive in lay out (color, entering spaces, alignment) to make it more easy to read for our guests

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  18. Hi, for some addon/product, Operations needs some time to provide the product to the guests, for example they need to know 24h before the guest checkin. Would it be possible to have an advance purchase for addon please? For example this addon will not be available for booking within 24h before checkin?

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please make the Messages/chatfunction optional or opt-out.
    We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.

    14 votes

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    3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  20. Display the description of the Rate Group on the payment page. It is cumbersome to users that the only way to communicate deposit and cancellation policy text is within each and every rate plan. It is not sustainable and lots of opportunity for error. The policy text should be associated with the rate group not the rate plan and should display on the payment page.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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