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Mews Guest Journey

Mews Guest Journey

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  1. Auto send a Bring Back campaign on MEWS email templates sent 3 months after guest departure to encourage repeat direct business.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Display the loyalty number/code in the guest portal.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When a reservation is created via the booking engine with an invalid payment the guest does not receive any email to tell them a reservation is on hold. The guest does receive however a cancellation email when the cancellation 'booking abandoned'. This is causing many confusions and complaints as guests did not know to begin with that a reservation is being held, they should not receive an email when this cancels .

    3 votes

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  4. That the guest can view the bill at all times. Now this can only be done at the online checkout.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Over 80% of all customers leave a check-out before the order is finally completed. The reason for this is a lack of payment options. We want Mews to open up so that companies such as Paypal, Klarna, Vipps (for Norway) etc.++ can be integrated with the check-out solution in Mews' booking engine. The company "Dintero" collects all these payment solutions and is open to be integrated with Mews.

    This is critical for us, and especially in a market in Norway where digital payment solutions are so well implemented in the customer journey.

    Hoping for a positive response,

    1 vote

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    0 comments  ·  Booking Engine  ·  Admin →
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  6. Create a new placeholder for confirmation emails so that any travel agent confirmation numbers entered into Mews are displayed in the email.

    1 vote

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    0 comments  ·  Guest portal  ·  Admin →
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  7. We need a way to know how many guest open our emails, how many click on the links and call to action

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. For a better customer journey, it would be very helpful to first choose date AND the number of persons per room, and then display all suitable rooms.

    That would make the online booking process f.E. for families much easier. Once Age based Product pricing is released, it would make the booking process of packages for families (f.E. with children Skiticket and adult Skiticket) much easier to be displayed.

    So the booking engine would work like this:

    Date & number of people -> room category -> Rate & Products -> Overview -> Details

    9 votes

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  9. At the moment, you cannot send a message or email from Mews to your guests.
    This functionality needs to be implemented ASAP. I really expect this functionality from Mews. There should be an easy way to send out a message to all inhouse guest at onec for example.

    12 votes

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    1 comment  ·  Guest portal  ·  Admin →
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  10. Booker should be able to confirm an optional reservation.
    If you send a quotation to booker the confirm button is not active. Just the guest can use the button bor companies it is important that a booker can confirm. We are still working with emails if a company books several rooms for employees. Would be great to solve this. Many thanks

    1 vote

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    0 comments  ·  Guest portal  ·  Admin →
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  11. When a customer buys a voucher (gift card) on vouchercart or any other gift card integration, we want the gift card balance to be pushed to Mews AND deduced from any future invoice that the customer makes, which is not currently the case. All gift cards vouchers are therefore completely useless. Not having a 100% fully automatic gift card system in a hotellerie management software in 2023 is not solving a stone age problem.

    We want the booking engine to deduce the customer balance marked as "to be refunded" from his next invoice at checkout. This amount comes from the…

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. In guest portal first screen, you can see an overview of reservations and clearly which one is cancelled. Once you enter into the Reservation details, the cancelled one does not state "Cancelled" so it can be confusing for the guest.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. It should be possible to add multiple pictures to be displayed for products on the booking engine (Mews distributor). The pictures should be a carousel, displayed in the "Enhance your stay" section for add-on products.

    2 votes

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  14. In some cases, guest wants to book a specific space (favorite room for example) or want to make sure as a family they have rooms next to each other. Currently that is not possible via our booking journey on the BE.

    1 vote

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  15. At this time the hostory for email is 3 month, it will be great if it can be 6 month or 1 year if possible.

    5 votes

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  16. Please make it possible to show more rates than only 1 rate per rate group in the booking engine. We have multiple rates (packages) per rate group. if we need to give all the rate's a rate group than we need to make over 25 rate groups. this will then be extremely difficult to handle for the employees as they have to go trough a large list.

    6 votes

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  17. Upon not finishing a booking, having mews register the reason for not completing the reservation.
    Registering the "missed" reservations and the quantity and reason could help sales optimize potential revenue.
    This could be done with a small box saying what is the reason for not completing the reservation? (price too high, no availability, test booking etc)

    1 vote

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  18. Hey team,

    It would be great if we can upload our own favicon on the MEWS distributor links.
    In this way users better understand they are on the hotels brand website.
    And it will help for Google Hotel Search; currently the hotels show with a green generic logo.
    There is the option to request your own logo however following Google’s guidelines the favicon must match the final url:

    Must match the favicon or artwork on the advertiser’s final URL:

    https://support.google.com/hotelprices/answer/9919249?hl=en

    14 votes

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  19. it would be a cool e-commerce feature increasing conversion if we could send a reminder and summary of an abandoned booking in distributor via e-mail. A personalised text and an easy way to book would be a must.
    Cheers

    2 votes

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  20. Add cash option or temporary skip option to check-in with the kiosk.
    We are trying to work Paperless, and the kiosk gives us this option. However, when someone pays cash we have to stop the entire check in process because we cannot proceed without card payment for the check-in.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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