Mews Guest Journey

Mews Guest Journey

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  1. Final price in Mews booking engine does not provide enough transparency to guest of what does it consist from. That leads to several problems:


    1. guests complain about additional charges when products are added by product rule on the background

    2. in multi-tax environments, the final price is sometimes inflated by taxes and fees which are added by product rules. Guest is not aware that price already include that which makes properties to look more expensive than competition

    3. In single-tax environments, city taxes are posted as products. In order to stay competitive, property doesn't include them in price. Guests are later complaining…
    11 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  2. Hello,

    As of October 14, 2020, Google introduced new default property called Google Analytics 4 (GA4). If you would like to connect it with mews through Google Tag Manager (GTM), it is not possible to follow the exact settings as it was when setting the previous version of Google Analytics ( Universal analytics - UA).

    I am asking you if you can add an additional article or paragraph to your online documentation related to MEWS connection with GA4 through GTM.
    Thank you,

    Best regards,
    Jan

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  3. As mews terminals are not available in all countries it is very important for us to arrange payment during check-in process with Kiosk please allow other external payment terminal integrations with mews/kiosk

    9 votes

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    idea to upvote  ·  3 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  4. The information showed in navigator is not enough. Especially for guests with multiple reservations/cancellations. I am missing at least: Confirmation number, rate type, room type, price, extra products.

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Quotation now shares a mail template with optional reservation. They should be separate in order to make good use of the quotation function in commander. Without a separate mail template, the quotation function is worthless in my opinion.

    3 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. If there is no availability for the requested dates the distributor takes into consideration the days of the week the guest books. For instance, if they choose a weekend stay, it will narrow down on the days of the week that is chosen. This is a default setup but mostly guests would only know alternative dates 1 day before or 1 day after their originally requested dates and now they only get alternative dates for the exact same weekday as they previously requested. That does not make sense as normally guests are flexible to arrive one day before or after.…

    8 votes

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    idea to upvote  ·  4 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  7. I would like to sit with the guest, go through his bill and have him sign his bill and check out on the tablet

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. give guests the option to split bills with companions during online check out

    7 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  9. To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.

    105 votes

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    idea to upvote  ·  6 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  10. In the booking calendar pop up, include each date's lowest price point and blackout dates where there's no availability.

    For example, see the Depart date calendar pop up at https://www.flyswoop.com/

    5 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  11. After the last upgrade of mews. It is not possible to extend an upgraded person in the upgraded category as Mews moves the booking to the originally booked room (regardless if blocked or not )

    4 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  12. the property "The Olive boutique and spa" was thinking about uploading a video/GIF in the booking engine to show the customers more about the space. I found it interesting as we are striving to increase the Mews Booking Engine and therefore, the merchant usage.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  13. Right now as we know Booking.com guests are assigned unique Alias emails for communication/profiles. If a guest receives a confirmation email (despite the property being in German for example) the email is automatically sent in English as Mews will by default sent it in English to any profile that does not have a language associated to it.

    This is despite the property being in a German environment.

    14 votes

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    3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. For the no show bookings, We would like list them as no show bookings at 06:00 the day after the original arrival date and DO NOT automatically charge anything on the guest bills. As the no show charges has no VAT, but room charges always posted with VAT. In settings of the stay service, I already disabled enable automatic no-show cancellation.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  15. In the quotation template you can use placeholder "chatLink" but not "chatUrl", can this be added please?

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow hotels to send customer communication emails from Hotels email domain.

    70 votes

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    idea to upvote  ·  3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. When a customer enters a Voucher code there are both - corporate/private and public rates.
    It is not possible to evaluate how many guests have booked a public rate instead of a private one they had access to.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  18. Create possibility for upselling room upgrades when guest is checking in.

    12 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  19. Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.

    68 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  20. For Non Refundable Bookings or bookings with a payment at confirmation, refuse bookings for which payment has failed.

    Currently, bookings are accepted with failed payments and only a settlement task in created. This leads to excess admin for bookings that provide no income.

    40 votes

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    idea to upvote  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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