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  1. Often the booker asks us to copy the guest in the proposal or confirmation emails. Currently, we have to send the emails twice (once at the time of booking and again through the booking module). Would it be more efficient and clearer for the guest/booker to have the possibility to add another email address (recipients) in CC for the proposal and confirmation emails?

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  2. the {DetailsHtml} placeholder returns a very basic however css coded part, showing as a different font style (and with different colors etc) from our confirmation letter. Ideally we could alter or influence this part directly.

    2 votes

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  3. When selecting an early check-in or late check-out product, it would be good if the system could change either the arrival time or departure time to make the product selected. This would save time and notify us when the guest is arriving earlier rather that search to see who purchased the early arrival product.

    17 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

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  4. Include the name of each occupant on the confirmation email for a group reservation

    Original FR: Faire apparaitre le nom de chaque occupant sur l'email de confirmation pour une réservation de groupe

    1 vote

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  5. build a system or a bar code or something which the hotel can keep them in the room and the guest can communicate with the front desk directly from there phone does not matter if the reservation was from the booking.com expedia or direct all can scan them and just the way the expedia has the guest info with the conversation tab the mews can provide the same so the guest if they need something they can send the message directly to mews pms and the front desk can answer the message from the mews it self.

    6 votes

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    1 comment  ·  Guest portal  ·  Admin →
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  6. As a manager of my property, I would like the ability to create events in "Calendar Events" and set to a cadence in which they recur that can be seen within the Guest Portal.

    Example for recurrence selection - google calendar

    1 vote

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


  7. Hello,

    During the online checkin can we do rules for the products that we propose to the guest ? If I have a guest that have a rate that include breakfast we should be able to have a rule to hide the breakfast. If we have guest with corporate segment we should be able to hide the product romantic package ...

    3 votes

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  8. I think it would be ideal (and something seen in many other kiosks) that a in-house guest could recut his/her key in the kiosk if they have lost it. This would mean that the kiosk have three function 1. Check in 2. Check out 3. recut keys if lost. Thanks

    18 votes

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    1 comment  ·  Kiosk  ·  Admin →
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  9. Biggest Voucher And Ticketing System on the Swiss Market.

    An Integration with MEWS would be great and widely apprciated.

    It would be great to be able to add the voucher code in online booking, so the credit card does not get charged. Same thing with direct bookings (phone / email)

    1 vote

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    Hello from the Mews product team. Thank you for sharing your integration app request. We would love for you to introduce us to the integration partner by directing them to https://www.mews.com/en/mews-marketplace-form where they can submit their interest to connect to Mews. We will then explain how they can user our open API and become a certified Mews integration partner.

  10. The Confirmations Mails are very hard to read for customers. You cannot even see wether the costs are per night or per person or in total! That leads to misunderstandings.

    4 votes

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  11. It would be good if the guest can get the exact information on their payment status in the confirmation email.

    It needs a code (Placeholder in template) so that the payment at the reservation will show as the rest of commands open to pay in the confirmation mail.

    Its critical data that the client needs specially for transparency

    3 votes

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  12. Adapt the Co-Operator Check Out function so that it looks like the Check In Function ? FO teams working with Co-Operator need a dashboard view of Check outs so they can just choose a reservation to C/O without needing the guest name and room number.

    7 votes

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    1 comment  ·  Kiosk  ·  Admin →
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  13. Looking for IBE that ONLY allows customers moving forward having a Voucher code;
    Step 1/ Enter Voucher code
    Step 2/ If viable move forward taking reservations
    So having a landing page entering voucher code prior to moving to date/occupancy selection.

    1 vote

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  14. Allow all registered guests to sign a registration card. Right now only the main guest has that option but each person staying should have to sign and agree to terms and conditions. Specifically within the Co-Operator

    5 votes

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    1 comment  ·  Kiosk  ·  Admin →
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  15. Some guests have read the before start, but decide to do the online check-in later. We are getting complaints that the reminder is experienced as "spam".
    It would be preferable to have the option to only send the before start e-mail, but disable the before start reminder.

    1 vote

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  16. MEWS USERS Special rates
    Would be great to have again the special offers/rates for MEWS users in properties using MEWS!
    It is an attractive benefit for employees and bonds the MEWS community.

    5 votes

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  17. Show whether a reservation is in an optional or inquired state in Mews Guest Portal as it can be confusing for the guest.

    6 votes

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  18. We are a hotel without a reception in house. Because we don't have any upselling during guest stays, we don't need any manual check out button at our kiosk. People are confused about check out button. Our guest only need to leave the apartment at a certain time and put the room card into a transparent box at the exit. It is written in our brochures and in the check out information which we give our guest with our confirmation mail. Therefore it confuses the people. Would be great if the check out button or online check out can be…

    4 votes

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    1 comment  ·  Kiosk  ·  Admin →
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  19. With Mews it is not possible in Tyrol to keep the guest sheet collection according to the law. Mews captures the signature but does not pass it on to Omniboost Feratel, which assigns the consecutive registration number. The legal requirements for the guest sheet collection can be found here:
    https://www.usp.gv.at/brancheninformationen/gastronomie-und-tourismus/gaesteverzeichnis.html

    The biggest problems with the current process are:

    The main reporter cannot add the data of the accompanying persons.
    There is no sequential number assigned from Mews to the reporting sheet.
    If I use Kiosk, the signature already made is ignored.
    Provided that one uses the print form: This is…

    1 vote

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    unlikely  ·  Jan Pulkrábek responded

    Hello,


    thanks a lot for your feedback. We will take this topic to our team responsible to check the validity of our Austria Legal environment setup. If we will find any issues, we will fix that.


    Regards,


    Mews Product team

  20. At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

    We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

    Thank you !

    47 votes

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