Mews Guest Journey

Mews Guest Journey

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  1. When marketing sends out an email highlighting a specific rate plan, we want to be able to include a URL link that goes direct to that rate code only . IE: these are not private rates. Nor do we want to duplicate existing public rates. Plus once we send the link we want the intended rate plan to be the ONLY rate plan displayed in the booking engine. For example, if we want to send out a marketing email highlighting our for golf packages that are public. SO this idea goes hand in hand with "display voucher rate only" but…

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  2. We would like to have the property logo showed on the Magic Link link pages. So it will not be seen as spam due to that you only see "Mews" in the address bar.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  3. At the moment it is not possible to set the footer of invoices in different languages.
    As we thank you the guest and wish him/her a good journey it is necessary to have the possibility to set this in other languages than only our main language.

    The heading (Invoice) and the names of the products are translated as well. Why not the footer?

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. Possibility to add automated replies to FAQ.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. Have the option to automatically notify the property when an email to the guest is undelivered.

    6 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. When checking in guests "manually" it would be nice be be able to "force" a registration card to show up in the operator. Imagine walking to a check in desk, saying your name, and the receptionist makes your registration card appear on a tablet in front of you for you to fill in.
    It would connect the "kiosk" option from hostels, with the personal service of hotels.

    4 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  7. t the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no paiement is required to confirm reservation

    We want the system to only give the guest the possibility to Confirm the reservation once tthe payment is made

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  8. Possibility to create a report (like minibar charges) by room rather than guest name

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  9. Currently a guest can only search for dates; checkin and checkout. Some guest have a strong preference for a particular apartment type and they want to know on which dates this apartment type is available. Currently this is not possible. Guest can only try a million times by entering dates and hope it is bookable. The solution can be calendar view or at least provide info on which dates there is the first availability. Apartment 'Superior' is available on July 25'th for 4 nights. With a calendar view (see AirBnb example) it is easy to see the free available spots.…

    31 votes

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    idea to upvote  ·  4 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  10. The standard ''Oh no, your payment failed'' is not every hotels standard tone of voice. Also, we do not have the 24 hours policy to authorize. This should be dealt with ASAP since we have a lot of unsatisfied customers having these emails sent.

    4 votes

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    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  11. It would be easier if we could directly see via the reservation if emails of confirmation, facture sent, ... has been already sent and even if the delivery has failed.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

    188 votes

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    7 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

    We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.

    Thank you again for sharing your idea! 
    Have a great day,
    Aneta

  13. Currently, there are only a few options for how emails are automatically sent. It would be ideal if you could control which booking channels will automatically have emails delivered. For example, AirBnB has a very strict off-platform communication policy. If we could send emails automatically to everyone except AirBnB, or even tailor our emails granularity for each channel, that would be immensely beneficial.

    5 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  14. Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.

    Another case:

    If "mandatory credit card" rules could be based on ratecode or rate category.
    When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…

    79 votes

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    idea to upvote  ·  5 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dear support,

    Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.

    It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.

    OR 2nd solution:

    Mews sends email from mews.com domain. problem solved :)

    2 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add a button in the inquiry e-mail sent to the guest with which the guest can confirm if he wants to.

    4 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. In case you use for example more F&B splits (e.g. breakfast), the product report is hard to use. You need to choose from products all relevant breakfast types and afterwards count them manually together. If you could filter based on product category (product category Breakfast under which e.g. breakfast complimentary, small € breakfast, big €€ breakfast would be gathered) you would have all visible on one sight.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  18. The ability to chose at what time the emails are sent.
    e.g. online check out invitation

    15 votes

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    idea to upvote  ·  4 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  19. In short: we just need to register one person´s data.

    We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
    Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
    We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
    This could be implemented…

    3 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  20. I would like to customize the check-out message on the kiosk.
    It now says 'If you need a copy of your bill, please contact us', but we do it automatically whenever we have an email address

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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