Mews Guest Journey

Mews Guest Journey

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  1. because we use an entrance gate on our holiday park we ask all guests for their license plates. It would be easy if you could add it to the online check-in, but until then we would like to add it to the registration form so that the guest can also add it neatly when filling in his/her details.

    37 votes

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    idea to upvote  ·  4 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have the option to automatically notify the property when an email to the guest is undelivered.

    3 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
    Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.

    29 votes

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    idea to upvote  ·  5 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. The standard ''Oh no, your payment failed'' is not every hotels standard tone of voice. Also, we do not have the 24 hours policy to authorize. This should be dealt with ASAP since we have a lot of unsatisfied customers having these emails sent.

    2 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  5. Currently, online checkout is sent at 6 pm PST which is 3 am CET. When a guest arrives anytime after 4 pm PST they receive an online checkout only several hours after they arrive. For guests that arrive after 6 pm PST and have completed an online check-in, they receive an online checkout before they actually arrive which is confusing the guest.

    It would be good to allow the property to pick a specific time to send the Online Check-in and Check-out based upon their specific local times and property preferences. i.e. corporate, convention and leisure guests have different preferences…

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a button in the inquiry e-mail sent to the guest with which the guest can confirm if he wants to.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please make the Messages/chatfunction optional or opt-out.
    We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.

    12 votes

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    3 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  8. {CompanyAddressLine2}
    {CompanyPostalCode}
    {CompanyCity}
    {CompanyCountry}
    {DateGroupCreated}
    {GroupArrivalDate}
    {GroupDepartureDate}
    {SpaceCategorySummary}
    {SumAdultCount}
    {SumTotalPrice}
    {ConfirmationNumber}
    {RequestedCategory}
    {AdultCount}
    {ChildrenCount}
    {Rate}
    {Products}

    113 votes

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    idea to upvote  ·  10 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  9. When a new guest file is created, the following mail is automatically sent to the guest. From my point of view there are the following possibilities for improvement:
    - The mail should be written more individually (ex. salutation and other text). It would be helpful if there is a separate template for this.
    - If the Pre-Arrival Mailing is activated, then the guest gets several mails. It would therefore be helpful if the reference to the new guest index is inserted in the pre-arrival mail.

    Below is the current text, which is always sent automatically to the guest when a…

    4 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. It would make it easier to keep the checked in reservations at the bottom of the operator screen and allow us to select them and add a guest who checks in later than the rest so that they can complete the check in too. Now there is no option to collect their information without undoing the check in, and that is not viable as we then could loose previous guests' info and signatures.

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. If one property has no availability, the message order is mixed up. Below the property which has availability, the message “We’re very sorry, there is no availability for the dates you selected.” and a “Please select different dates” button is displayed. Both, the sentence and button should be displayed below the property which does not have availability, else it is confusing for the users.

    1 vote

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  12. some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official

    70 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. For travel purposes, especially because of a mandatory hotel quarantine, government agencies need to see the names of all the guests that will stay with us. The names should be added to the confirmation letter. You can create a new placeholder or add their names to the reservation details placeholder.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. When taking the picture via iphone in portrait mode, it uses EXIF to handle rotations. So in the preview mode it looks ok, but after uploading and redownloading the image is stripped of these information and shown in the incorrect rotation settings.

    There should be library to handle this. I would not suggest trying to solve this from scratch as there are too many scenarios.

    Open Navigator on the iphone.
    Go to your Personal information.
    Tap to change your picture and take a new picture in the potrait mode, upload and save.
    Refresh the page and see the picture to…

    1 vote

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  15. This is quite important: guests that reserve should immediately see the amount of citytax already in the reservationsproces, they should not be surprised afterwards.

    26 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  16. Currently, there are only a few options for how emails are automatically sent. It would be ideal if you could control which booking channels will automatically have emails delivered. For example, AirBnB has a very strict off-platform communication policy. If we could send emails automatically to everyone except AirBnB, or even tailor our emails granularity for each channel, that would be immensely beneficial.

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  17. For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.

    24 votes

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    idea to upvote  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  18. A solution to display room respecting "ADA" (American with Disabilitites Act") nicely on Booking Engine. Currently, you need to create a new room space for each ADA room. It complicates greatly the usability as user see many room type on Booking Engine. You can see a solution on freehandhotels.com booking engine with a tick box "Accessible"

    22 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  19. Booking engine: ability to hide or customise products for certain rates booked, e.g. if package/promotional rate includes free breakfast, full price breakfast product should no longer be available to choose (user journey)

    12 votes

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    idea to upvote  ·  2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  20. In short: we just need to register one person´s data.

    We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
    Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
    We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
    This could be implemented…

    1 vote

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
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