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  1. during check in (at reception, kiosk or online) there need to be the option to fill in the business address.
    At the moment there is only the possibility to add the personal address.
    (online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

    138 votes

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    15 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  2. 1 vote

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  3. it would be a cool e-commerce feature increasing conversion if we could send a reminder and summary of an abandoned booking in distributor via e-mail. A personalised text and an easy way to book would be a must.
    Cheers

    1 vote

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    0 comments  ·  Booking Engine  ·  Admin →
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  4. If a guest arrives early and his room is not yet ready for check-in, it would be great to have an automated message, sent to the guest the moment his room is ready for check-in. This way the guest can leave the house again to explore the area and the moment, his room is ready, he will be notified and can come back to the hotel.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  5. The Before Start email is sent to all the bookings, so it does not take in consideration which Confirmation Email's are Enabled in Visit Option.

    Please considere to send the Before Start email only the Confirmation Email that is ENABLED and ignore the ones disabled.
    This will help to send the information to the right customers instead of sending the invitation to all customers and create confusion.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. 1 vote

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  7. It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.

    Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.

    74 votes

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    15 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Show availability of rooms in the booking engine only if they are available in consecutive days to prevent guest from having to switch rooms. There should be a setting that would enable this functionality for properties that do not want to disappoint guest upon arrival.

    2 votes

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    released  ·  Jan Pulkrábek responded

    Hello from Mews,


    This feature is already in place in the booking engine.

    If guest selects dates, we only show room categories which are available for him in this time.


    If you have any further questions, feel free to reach me directly.


    Regards,


    Jan Pulkrabek

    Product Manager

  9. When we use the space types in combination with the booking engine, the name of the space type is displayed very prominently in the booking proces.
    When you book a house, boat, bicycle or special accommodation instead of a room, the booking engine shows it as e.g. a site.
    We would like to see this at least as an external name that you can change to whatever you want.

    23 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Calendar needs to be configurable to have weeks starting on Sunday.
    In the U.S., the vast majority of guests are used to a Sunday-Saturday calendar.
    We have had multiple guests who booked a Saturday & Sunday night stay but intended to book a Friday & Saturday night stay.
    This causes problems later if the inn is all booked, as these guests cannot stay the night they expected.

    1 vote

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  11. Language depending on nationality, with the option for a manual override.
    if the nationality is set for a spain, language should change to spanish. The kiosk is guest forward. default language can be set, but a more individual approach would be good

    3 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. At the moment every booking service has its own Booking engine. It would be great if the customer could book multiple services in one flow. For example accommodation and parking spaces at the same time.

    8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Today it is not possible to guide your guests to one kiosk if you use multiple bookable services. This makes it unable to do check-ins for for example day-uses from the same kiosk as normal bookings. Resorts with one arrival reception can't use 1 kiosk to handle multiple services on their Resort. There are multiple use cases where this could be used.

    2 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. The green sign shows up when all the guest completed the online check in. Thats rarly the case often we need just the date of birth of the second person and then the guest gets asked the normal registration form because nobody looked up the pre filled in regestrion card.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. When the visitor of our booking street clicks on a date on which we have no availability, he or she will receive the advice to select another date or to contact our reception (by e-mail or by telephone). Currently it is impossible to change this text.

    We notice that our reception is now receiving many calls regarding our availability. In most cases, the caller reacts with disappointment, because providing these contact details incorrectly suggests that a room is still available.

    The option to change this text would be greatly appreciated.

    4 votes

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    Hello,


    we are currently changing the way how we will show no avaliability and we will put this change into it as well, so we are minimizing the impact on the property.


    Thanks a lot for good input.


    Jan from B2C Team

  16. The standard mail templates provided by mews are great! However, one might want to make small adjustments.

    Currently, if you customize an email template the english 'Mews standard version' is shown. But for translations the fields are empty.
    Our only option is to have each mail template send to a test booking in every language and then deconstruct the html and translated texts in order to load them back in the system and change one or two words.

    Seems silly.

    1 vote

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  17. For Hotels/Hostels without reception it is necessary that the guest can check out at the kiosk - and pay the bill right there. The kiosk has an integrated Mews terminal, so the look and feel is exactly as it is at the online check out - just with the payment at the kiosk.

    3 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. When completing their check-out, guests with outstanding balances can now pay their bills directly via a Mews terminal connected to the Kiosk. Thank you again for sharing your idea!

  18. Additional supporting data of when the guest signed the online check in registration.

    1 vote

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Every time you will see the online checkin, than it is a date and time when this was signed. We cant store location for this as well. Thank you for sharing your suggestions.


  19. We do not have a 24 hour front desk and do not want the ability for a guest to make a same day reservation after 9pm. Currently we can only set a restriction for the whole day, please add the ability to set a specific time.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  20. We offer certain additional services (like afternoon tea) for which we require a preparation time of 48 hours. unfortunately there doesn't seem to be the possibility to mark this when setting up the service - only that you can offer it prior to arrival. is there a way we can add a time limit on (i.e. 48 hours prior to arrival) and that it generates a task not on the day of arrival but for example a week prior to arrival or on the day of the product being added by the guest.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


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