Possibility to show on the booking engine ONLY the rooms available to book once a date has been selected and not show the one already booked and not available anymore.
From a sales point of view, we would rather show the rooms we sell and not the one we already have sold.
If a visitor on our website wish to book a specific room type, which in this case is not available anymore, he will most likely book somewhere else. It does not add any value to our property to show the guest what is already fully booked.

Would be nice to be able to remind the guests to check-out online via mews mailing. This way, if the guest leaves, we can prompt them to click the link and settle their account instead of calling them to chase payment

Possibility to add automated replies to FAQ.

t the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no paiement is required to confirm reservation

We want the system to only give the guest the possibility to Confirm the reservation once tthe payment is made

Possibility to create a report (like minibar charges) by room rather than guest name

Dear support,

Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.

It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.

OR 2nd solution:

Mews sends email from mews.com domain. problem solved :)

Please allow the clients to change the wording total amount in the confirmation email, as sometimes there are other service items added and the guest is not aware of it and thinks the total amount is the only number they need to pay.

It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.

Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.

In some countries, it is a legal requirement to save the registration card for X number of years and to delete these after a certain time. Currently this can only be done manually, one by one. Please automate the data deletion according to local laws.

We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

If you have set certain restrictions (MLOS / CTA / CTD / ...) in Mews, it would be nice if the guest can see them in the Distributor. Right now the guest only gets a feedback of no availabilities, which is incorrect in most of the times.
If the guest could see active restrictions in the calender it would result in not loosing business by showing no availabilty.

If you accidentally post an incorrect amount for a Product, or forget to enter some information such as a check no. or any other relevant information, there does not seem to be any way either outright cancel that posting, or to amend either the amount you accidentally posted, or enter some notes you forgot to write.

Could this please be rectified ASAP?

Hello,

may I ask you to consider adding new feature in to financial analytics to see company names instead of guests name?

Thank you very much!

Question: online check-in.

Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

Having date picker, category, room select, checkout and confirmation on all separate URLs instead of sitting on the one url the whole time would be much easier to manage with tracking and it we could re-direct to our own custom confirmation page.

Putting promo code on the date picker is not a usual user journey and they will be confused. Having it on the checkout page is much more normal and better for UX.

If we are able to customise fields like "category" hotels can call it room, we can call it apartments etc. Just much less confusing than category for the user.