We are expiring very unsatisfied guests who stays with us every week and is 'getting spammed with e-mails' both before and after each of their stay. We need to option to turn the automated e-mails off in the guest profile.

These e-mails should still be sent to all new guests whereas returning guests seem to get VERY annoyed by receiving the same e-mails weekly in connection with their stays.

Right now our only option is to completely remove their e-mail address from Mews which creates tons of issues with multiple guest profiles for the same guest, issues with sending confirmations and receipts as well as being unable to verify payments.

When people fill in the online check-in they reach the last step and are required to fill in their credit card details. In our country (the Netherlands) it's not customary that people own a credit card and are therefore often stuck at this step of the online check-in and don't know what to do next. It would be helpful to put a custom message at this step of the online check-in like "To proceed with the online check-in you're gonna need a creditcard. If you do not want to leave your creditcard details here or you don’t have one: no worries, you can just leave the check- in process. The data you already filled out was successfully saved.

Please allow properties to disable the online check-in function at the guest portal.

It is great that guests can access the guest portal, use the chat, see the reservations and fill in personal details as well as personal details of the other members that are traveling.

We would like to keep the "chat with us" placeholder in the confirmation and prearrival email templates so guests can access the guest portal, check their reservations, chat with our reservations' team and fill in personal information, but deactivate the online check-in option.

By default the online check-in is not activated when the reservation status is "inquiry".

When a reservation is turned to "confirmed" status, the guest automatically gets the online check-in option in the guest portal.

It should be posible to keep same functions of the guest portal once the reservation status changes to "confirmed" so we can offer guests a great experience, control of their reservations and personal data, faster check in, along with chat communication option with the property.

Currently a guest can only search for dates; checkin and checkout. Some guest have a strong preference for a particular apartment type and they want to know on which dates this apartment type is available. Currently this is not possible. Guest can only try a million times by entering dates and hope it is bookable. The solution can be calendar view or at least provide info on which dates there is the first availability. Apartment 'Superior' is available on July 25'th for 4 nights. With a calendar view (see AirBnb example) it is easy to see the free available spots. Easier for guest and they do not have to call to get the information. Easier for hoteliers and occupancy will go up; the free spots (1 - 2 nights) will also be booked.

Provide design flexibility of the booking engine.

The menu (with the currency, language, dates, categories, rates, summary) is taking up to much vertical space, especially if the booking engine is displayed via iframe within the brand website.

In an ideal scenario the booking engine does not open in a new page, but opens within the brand page, keeping the user within the brand environment.

Unfortunately there is no design/layout flexibility with the booking engine and therefore you will find below the brand menu a very big booking engine menu.
This is reducing the category space, where you want sell the product and which should have maximum attention and space to scroll through the categories. On the mobile version of the booking engine the space is even more scarce and a big menu above is therefore even more detrimental to the usablitiy.

Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.

Another case:

If "mandatory credit card" rules could be based on ratecode or rate category.
When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the online check in through Navigator. And since we do not have integrated POS there is no justification of additional charges to be settled to the guest's creditcard. Therefore it would be suitable to have logic rules that could define which type of stays we do require credit card for and which we don't