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  1. OTAs are now pushing special rates for phone apps. We should be able to do the same to maintain parity with the main OTAs.

    17 votes

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  2. Hi, could there be an option to get a notification (on email) once you receive a message from the guest via Navigator? This would be very helpful.

    7 votes

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    unlikely  ·  Aneta responded

    Hi Mewsers!
    Thank you for your idea.
    We’ve not been thinking about this as we believe it’s better to keep the communication at place where the reservation management happens.

    What are the problems you’re trying to solve with this?

    We are aware that some properties would like to keep all their communication at one place. If this is your case, this idea might sound interesting to you: https://feedback.mews.com/forums/918736-navigator-guest-portal/suggestions/40305907-omnichannel-communication-in-mews

    Have a great day,
    Aneta

  3. 7 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  4. New e-mail templates and e-mail customization options

    344 votes

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    released  ·  Jan Pulkrábek responded

    We delivered customization of all emails which Mews send to guests.

    We will start collecting new feedback for missing placeholders and other things separately

  5. The guests there bill has to stand on fully- paid before they can check in threw kiosk. Give the hotel the oppurtunity to choose if this is necessary. (excluding city tax, for example)

    10 votes

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    1 comment  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  6. For example the guest has an open bill from a previous stay and could not be charged via merchant, so we want to make sure that this specific guest won't be able to do the check in via Operator and will be forced to check in at the reception.

    7 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. We would like to let you know that it is not possible for a guest to check-in through Kiosk if they have an unbalanced bill from a prior stay. If you are experiencing this at your property then please reach out to support to help us resolve the issue.
  7. On distributor it is possible for guests to book 1 person on a Quadruple room , which results into a tariff that is lower than on a single room. This is of course not desired. It would be great if this could be setup with a restriction or (per room type) in the distributor setup.

    4 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. 

  8. As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.

    331 votes

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  9. Introduce rounding for the prices based on preference of the property.

    74 votes

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  10. 9 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  11. Add iMessage for Business Chat to the messaging service.

    Business Chat is a powerful new way for organizations to connect with customers directly from within Messages. Using Business Chat, your customers can get answers to questions, resolve issues and complete transactions on their iPhone, iPad, Mac and Apple Watch. Customers can find your business and start conversations from Safari, Maps, Search and Siri.

    More information about Business Chat: https://register.apple.com/business-chat

    5 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  12. Improve the credit card email by giving you the option not to send it to the guest.

    37 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  13. Block Number of Rooms Single Person Can Reserve on Distributor

    19 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  14. We would like to get a feature next to Terms & Conditions where we can add our GDPR conditions.

    2 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  15. The client would like to have a 5-days before arrival mail template. Would

    18 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hi.


    Our team is looking to make sure that the rate of Online checkin  will be maximal. Allready we did few experiments and we will continue to improve this even further.

  16. As the italian police requires the "Document issued by" <Country> it would be great to add this field, as mandatory, in the Operator (Kiosk)

    5 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  17. When creating places in Navigator, it would be nice with more classifications to chose from. "Museum", "religion", "point of interest" are some that would help.

    2 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  18. A button to click on that that specific guest will always receive a receipt after check out. So the guest doesnt have to ask for it every time

    4 votes

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    unlikely  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  19. If the reservation is for 10 people, once they enter the passport information af all the adults, they can create 10 keys for the apartment. We would like you to introduce an option in Mews where the hotel manager could limit the number of keys that the client can cut at the kiosk.

    5 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  20. Their should be an option to add Check-In and Check-Out parameters to a link so the customer only have to select room type and rate.

    for example:
    same as language parameters:
    ?language=de-DE

    how it would help us:
    ?date-in22/9/19&date-out24/9/19 or whatever is possible.

    3 votes

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