Mews Guest Journey

Mews Guest Journey

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  1. I’m traveling & staying only in Mews properties. My memory is not that great and would be amazing to see the hotel address and quick link to maps as well as after check-in show my space number. Would appreciate it as Mews hotels’ guest!

    5 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hi Mewsers!
    Thanks for the idea and voting.
    Some while ago we actually released the property address together with link to Google Maps to Navigator – guest can find it in Reservation details section.

    He can also download Apple Wallet to his iPhone/iWatch (iOS feature only) where he can find this info together with his reservation details. It’s very handy as it gets downloaded to his phone. If you want to provide such a feature to guests add Apple Wallet placeholder to your emails. You can find the placeholder and instructions how to add it in our guide: https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails

    As space number is not displayed in Navigator yet, let me edit the name of this idea.

    Have a great day,
    Aneta

  2. usage of kiosk without “lock screen”, to allow to show other things on the tablet as well (i.e. usage of ****** check-in robot)

    5 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  3. 5 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Hi All,

    Coming back to this feature and letting you know that we have released it! Many thanks for the feedback and hope to talk to you very soon in some of your ideas. :)

  4. Include gallery of images for each space category advertised on Distributor

    102 votes

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    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Hello, we are happy to announce that the first version of the gallery (multiple images per space category) has just been released on desktop today (November 13, 2019).

    This is the very first, simplified version of the feature and additional functions (carousel, animations, mobile support etc) will follow shortly.

    More details about the feature are available here https://releases.mews.com, including a link to the tutorial explaining how to upload images.

    We will appreciate your feedback here in Uservoice!

    Best,

    Martin Kucera
    Product manager, Mews Distributor

  5. Add the measurement of a room type as a field into the Space Categories.

    This information is provided on OTA's to increase conversion on more expensive room types, but is not part of our Distributor (or Space Categories in the Commander).

    5 votes

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    new idea  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  6. As promised here is the video with the 2 issues that our reception team will be delighted with if they are improved :)

    The first one: when creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this…

    2 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please note some guests get confused by Rs and think it is Indian rupees which off course does not represent the same value at all. It would be very helpful if the rates could be shown as MUR instead of Rs for Mauritius. Note Booking.com already does this, I guess for the same reason.

    4 votes

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    new idea  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. We have recently added the competitor rate description with special offers when making bookings via our site. We'd like to know if it is possible to increase the font of this little text on the booking engine. It is barely legible and we'd like it to attract more attention.

    4 votes

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    new idea  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  9. Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.

    75 votes

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    idea to upvote  ·  4 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. 7 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  11. Mews Operator kiosks are a great way to provide your guests with a self-service check-in. However, as some guests may arrive early, Operator kiosks would be a great place to upsell early arrival or late departure options for an additional fee.

    71 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  12. 11 votes

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    idea to upvote  ·  2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. 12 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  14. 9 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  15. Many users have experienced trouble with the datepickers available in Mews Navigator and Distributor. Rather than selecting years from a dropdown or typing it in a field, it is currently required that users scroll back to the correct year before they are able to select the correct month and date. Implementation of more user-friendly datepickers could both eliminate confusion and frustration, making date selection much easier.

    47 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  16. 5 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. 11 votes

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    2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hi Mewsers,
    in case guest is closing the bill during online check-out he is offered to fill in the Company name and the company billing address.

    Have a great day,
    Aneta

  18. Hide microcopy discription on the reservation summery in BE

    3 votes

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    new idea  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  19. 9 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  20. Many clients have chosen to enable several payment types as part of their daily operations. For this reason, they would also like to allow guests to pay using the same list of accepted payment methods when booking online via Mews Distributor and also on site at the property.

    40 votes

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    6 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    in progress  ·  Aneta responded

    Hi Mewsers!

    We are so pleased to let you know that iDEAL is now available as the first alternative payment method in our booking engine. And we don’t plan to stop here. :-) We are currently discovering other payment options. Stay tuned!

    Do you want to activate iDEAL? Then follow this guide: https://help.mews.com/en/articles/5179046-enable-ideal-as-an-alternative-payment-method.

    Once the above is done, your guests will see iDEAL as a payment method in the booking engine, payment requests & online check-out. You can take advantage of convenient, automated payment processing with a real-time overview and central reconciliation.

    Thank you for sharing your opinion and voting for this idea,

    Your Mews Team

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