Mews Guest Journey

Mews Guest Journey

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  1. Reservation confirmations include a QR code. It would be great to be able to track statistics on the number of flashes of this QR code.

    4 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.  Thank you for sharing your suggestions.

  2. This one is related to the book for someone else feature recently implemented on to Mews which is great but unfortunately when a booking is made like this, it adds the person who it booked instead of who it was booked for, see timecode 1.45 in this case the booking is for Denis Avis but when you go in to the dashboard tab there is nothing added to that booking, so in order to rectify it, we need to manually add it. When searching for the booking number on the search results you get a totally different name (the person…

    3 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Promotional / discounted rates should be displayed at the categories stage of the guest booking journey and not only at the rates stage.

    5 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. If the arrival and departure details can be downloaded onto the online form then this would suffice for an official registration form and would eliminate the need to print a registration form on guest checkin.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hi Mewsers!
    Check-in can now be completely papereless. Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card. Arrival and deprature date are the part of the registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

  5. usage of kiosk without “lock screen”, to allow to show other things on the tablet as well (i.e. usage of ****** check-in robot)

    6 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  6. At the moment the guests only receive a failed payment email when you have set all your rates to be charged automatically. When set to manual charge, it does not send the guest an email and this then also has to be done manually. The system should send the guest a payment failed email even though the rates are set to manual charge.

    5 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  7. For ecommerce linking in Google Analytics - currently sending a Client ID in the URL does not work as per https://developers.google.com/analytics/devguides/collection/analyticsjs/cross-domain

    It appears that linker is not working either (as per https://support.google.com/tagmanager/answer/7549390?hl=en) with a new Client ID always generated when going from client domain to mews.li to carry out an online booking.

    This means session data (such as traffic source) is lost and we cannot attribute revenue to the correct channels.

    5 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  8. in costumer profiles the possibilities to look the information we put in at check in up. like the car number.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  9. Add the measurement of a room type as a field into the Space Categories.

    This information is provided on OTA's to increase conversion on more expensive room types, but is not part of our Distributor (or Space Categories in the Commander).

    6 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  10. I’m traveling & staying only in Mews properties. My memory is not that great and would be amazing to see the hotel address and quick link to maps as well as after check-in show my space number. Would appreciate it as Mews hotels’ guest!

    5 votes

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    idea to upvote  ·  Aneta responded

    Hi Mewsers!
    Thanks for the idea and voting.
    Some while ago we actually released the property address together with link to Google Maps to Navigator – guest can find it in Reservation details section.

    He can also download Apple Wallet to his iPhone/iWatch (iOS feature only) where he can find this info together with his reservation details. It’s very handy as it gets downloaded to his phone. If you want to provide such a feature to guests add Apple Wallet placeholder to your emails. You can find the placeholder and instructions how to add it in our guide: https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails

    As space number is not displayed in Navigator yet, let me edit the name of this idea.

    Have a great day,
    Aneta

  11. 5 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Mews Product Team responded

    Hi All,

    Coming back to this feature and letting you know that we have released it! Many thanks for the feedback and hope to talk to you very soon in some of your ideas. :)

  12. It is strange that "Bookers" are not able to perform 'Confirm' or 'Cancel' actions on an Optional booking as a Booker has generally been tasked with the full flow of creating / updating reservations

    10 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Include gallery of images for each space category advertised on Distributor

    102 votes

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    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Mews Product Team responded

    Hello, we are happy to announce that the first version of the gallery (multiple images per space category) has just been released on desktop today (November 13, 2019).

    This is the very first, simplified version of the feature and additional functions (carousel, animations, mobile support etc) will follow shortly.

    More details about the feature are available here https://releases.mews.com, including a link to the tutorial explaining how to upload images.

    We will appreciate your feedback here in Uservoice!

    Best,

    Martin Kucera
    Product manager, Mews Distributor

  14. We have recently added the competitor rate description with special offers when making bookings via our site. We'd like to know if it is possible to increase the font of this little text on the booking engine. It is barely legible and we'd like it to attract more attention.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  15. Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.

    78 votes

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    idea to upvote  ·  7 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 13 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  17. 11 votes

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  18. 10 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  19. 10 votes

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  20. Many users have experienced trouble with the datepickers available in Mews Navigator and Distributor. Rather than selecting years from a dropdown or typing it in a field, it is currently required that users scroll back to the correct year before they are able to select the correct month and date. Implementation of more user-friendly datepickers could both eliminate confusion and frustration, making date selection much easier.

    48 votes

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