Mews Guest Journey

Mews Guest Journey

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  1. 3 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. 3 votes

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    new idea  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  3. Magic links are a fast and secure tool for logging in to an account without password authentication. By including a magic link in confirmation emails, customers who create reservations through OTAs such as Booking.com could use that unique link to log in to their Mews Navigator accounts, update their email to correct one, confirm it using a magic link, and then complete online check-in before arrival.

    18 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!
    Magic link are for quite while available for you as placeholders which you can simply add to your e-mail. (if you use our default reservation confirmation template it’s already there).

    We provide not only magic links for the online check-in but for messaging for example. Please find all magic link in the list of all placeholders for the emails here:
    https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails

    Guest with booking.com addresses receives e-mails from you together with magic links (b.com resends these emails to their real address).

    Have a great day,
    Aneta

  4. 4 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes

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    new idea  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  6. The messaging feature helps connect guests directly to the staff currently available at your property. Additional features to this messaging system could help improve communications by integrating platforms and making it easier than ever for your guests to access and use.

    15 votes

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    1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes

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    new idea  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. 12 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Hello,

    thank all of you for picking up this topic – this feature has been released two weeks ago.

    You can find this option in Settings > Stay > Operator configurations and “Options” section.

    If you remove “Balance check enabled” tag, save and reboot tablet, all guests will be able to do checkin even with unpaid booking. And it doesn’t matter if credit card is attached to profile or not.

    We are looking forward see your feedback on this and see, how we can improve this next time.

    Do you miss something? Submit new ideas or reach your AM to share your feedback.

    Jakub

  9. 13 votes

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    idea to upvote  ·  2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  10. 15 votes

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  11. 10 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  12. An automated e-mail could be sent directly to the customers containing a link to Mews Navigator, where the customer can complete their user profile with payment details.

    14 votes

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    released  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. 9 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  14. 11 votes

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  15. 8 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  16. As guest fill in their registration card details using Mews Operator, they sometimes have fields listed that may not be legally required. So in order to simplify this process for as many guests as possible, registration card requirements could be based on each property's legal environment, which eliminates all unnecessary information so that guests can complete check-in and relax.

    10 votes

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    released  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  17. "Properties may want to encourage their guests to book directly through their website using Mews Distributor, however those guests may want to compare their pricing options before they book anything. Introducing a rate comparison box could help highlight discounts for reservations made through your website in comparison to the higher prices available on competitors' sites."

    3 votes

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    released  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change credit card input to required in distributor configuration

    9 votes

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  19. 8 votes

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  20. 9 votes

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    idea to upvote  ·  0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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