Mews Guest Journey

Mews Guest Journey

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  1. 7 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  2. The guests there bill has to stand on fully- paid before they can check in threw kiosk. Give the hotel the oppurtunity to choose if this is necessary. (excluding city tax, for example)

    10 votes

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    1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  3. New e-mail templates and e-mail customization options

    340 votes

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    48 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  4. For example the guest has an open bill from a previous stay and could not be charged via merchant, so we want to make sure that this specific guest won't be able to do the check in via Operator and will be forced to check in at the reception.

    7 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We would like to let you know that it is not possible for a guest to check-in through Kiosk if they have an unbalanced bill from a prior stay. If you are experiencing this at your property then please reach out to support to help us resolve the issue.
  5. On distributor it is possible for guests to book 1 person on a Quadruple room , which results into a tariff that is lower than on a single room. This is of course not desired. It would be great if this could be setup with a restriction or (per room type) in the distributor setup.

    4 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. 

  6. As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.

    318 votes

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    idea to upvote  ·  28 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 9 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  8. Introduce rounding for the prices based on preference of the property.

    72 votes

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    idea to upvote  ·  11 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Add iMessage for Business Chat to the messaging service.

    Business Chat is a powerful new way for organizations to connect with customers directly from within Messages. Using Business Chat, your customers can get answers to questions, resolve issues and complete transactions on their iPhone, iPad, Mac and Apple Watch. Customers can find your business and start conversations from Safari, Maps, Search and Siri.

    More information about Business Chat: https://register.apple.com/business-chat

    5 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  10. Improve the credit card email by giving you the option not to send it to the guest.

    37 votes

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    8 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  11. Block Number of Rooms Single Person Can Reserve on Distributor

    19 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  12. We would like to get a feature next to Terms & Conditions where we can add our GDPR conditions.

    2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  13. The client would like to have a 5-days before arrival mail template. Would

    17 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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  14. As the italian police requires the "Document issued by" <Country> it would be great to add this field, as mandatory, in the Operator (Kiosk)

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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  15. When creating places in Navigator, it would be nice with more classifications to chose from. "Museum", "religion", "point of interest" are some that would help.

    2 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  16. A button to click on that that specific guest will always receive a receipt after check out. So the guest doesnt have to ask for it every time

    4 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  17. If the reservation is for 10 people, once they enter the passport information af all the adults, they can create 10 keys for the apartment. We would like you to introduce an option in Mews where the hotel manager could limit the number of keys that the client can cut at the kiosk.

    5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  18. Their should be an option to add Check-In and Check-Out parameters to a link so the customer only have to select room type and rate.

    for example:
    same as language parameters:
    ?language=de-DE

    how it would help us:
    ?date-in22/9/19&date-out24/9/19 or whatever is possible.

    3 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  19. 5 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  20. To implement the tick box for receiving marketing updates.

    37 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hi Mewsers!
    The feature was released and is located. The marketing opt-in check box is located at the last screen of the booking (the Details page).

    Have a great day,
    Aneta

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