Mews Guest Journey

Mews Guest Journey

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  1. option to choose the language in a guest profile. Now many times the guest does not fill in the language and automatically becomes everything in english. We (as receptionist) want the possibility to do it manually

    10 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  2. As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.

    18 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  3. At the moment, in the email which is send to the properties there is missing the travel agency and the date of the reservations. Those two extra information would be great to have as it allows to have all the information at the first sight without going into the reservation. E.g. when it is a failed settlement at the same day of the arrival, we would ignore this email, as the guest will then pay later upon check-in.

    20 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  4. 18 votes

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    0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team. We have updated your request from “In progress” state as we currently do not work on this feature. The idea can still be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. 90 votes

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    idea to upvote  ·  4 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  6. Hi, could there be an option to get a notification (on email) once you receive a message from the guest via Navigator? This would be very helpful.

    7 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    unlikely  ·  Aneta responded

    Hi Mewsers!
    Thank you for your idea.
    We’ve not been thinking about this as we believe it’s better to keep the communication at place where the reservation management happens.

    What are the problems you’re trying to solve with this?

    We are aware that some properties would like to keep all their communication at one place. If this is your case, this idea might sound interesting to you: https://feedback.mews.com/forums/918736-navigator-guest-portal/suggestions/40305907-omnichannel-communication-in-mews

    Have a great day,
    Aneta

  7. At the moment guests have the possibility to create a new key via the Operator. However, it would be welcomed to add extra security to this process and ask the guest e.g. to confirm his/her identity via passport/ID scanner or to confirm one of the filled out profile details just like it would happen at a manned reception desk prior to creating a new/additional key.

    6 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  8. The growing support of AMP will make emails more interactive. That's a great feature!

    It could be used for the online check-in. But also for a lot of other things.

    Links:
    https://www.theverge.com/2019/11/22/20977483/gmail-dynamic-email-amp-ios-android-app-interactive

    https://amp.dev/

    https://koddi.com/amp-email-change-way-book-travel/

    4 votes

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    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  9. On distributor it is possible for guests to book 1 person on a Quadruple room , which results into a tariff that is lower than on a single room. This is of course not desired. It would be great if this could be setup with a restriction or (per room type) in the distributor setup.

    4 votes

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    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  10. 6 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from Mews product team,
    thanks for your input. The size of the logo is adjusted to fit into the top pane which has specified height assuring that this part doesn’t completely dominate the screen. This makes the main call-to-action stand out and that leads to better booking conversion.

    However, if you wish to modify the size of the top pane and content inside I recommend using the solution called “Distributor widget” which is basically a booking engine embedded in your web page. With that, you have full control over the top panel of the page. Here is the documentation: https://app.gitbook.com/@mews-systems/s/distributor-guide/distributor-widget

    Attached please find the example is this solution being used by one of our clients.

    Have a great day,
    Aneta

  11. The guests there bill has to stand on fully- paid before they can check in threw kiosk. Give the hotel the oppurtunity to choose if this is necessary. (excluding city tax, for example)

    9 votes

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    idea to upvote  ·  1 comment  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  12. 7 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  13. For example the guest has an open bill from a previous stay and could not be charged via merchant, so we want to make sure that this specific guest won't be able to do the check in via Operator and will be forced to check in at the reception.

    6 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  14. the check-in would be easier and faster

    8 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  16. As guests complete their personal details during online check-in, this is a great time to ask if they might have any special requests or preferences. With an additional field, guests could then add any important information, which would then be automatically added to their guest profile so that property staff can prepare accordingly before they arrive.

    52 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add iMessage for Business Chat to the messaging service.

    Business Chat is a powerful new way for organizations to connect with customers directly from within Messages. Using Business Chat, your customers can get answers to questions, resolve issues and complete transactions on their iPhone, iPad, Mac and Apple Watch. Customers can find your business and start conversations from Safari, Maps, Search and Siri.

    More information about Business Chat: https://register.apple.com/business-chat

    4 votes

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve the credit card email by giving you the option not to send it to the guest.

    37 votes

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    idea to upvote  ·  8 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  19. Block Number of Rooms Single Person Can Reserve on Distributor

    19 votes

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    idea to upvote  ·  1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3 votes

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    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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