Mews Guest Journey

Mews Guest Journey

Categories

JUMP TO ANOTHER FORUM

  1. After his booking, the guest gets a link to the extranet where he can view his bookings. Each booking has a vignette picture which is the same as the main picture of the WBE page. The framing of this picture may not be ideal compared to the framing on the WBE home page. It would be nice to be able to choose another picture for the booking vignettes.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have the possibility to change the standard grey background of the Operator by a custom image (via Operator settings in Commander).

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  3. The button "Proceed to checkout" is now translated as "Proceder con el check-out" in spanish and "Procedi al checkout" in italian. However I find these translations a bit confusing as the spanish and italians are not really familiar with this english expression. "Ir al pago" o "confirmar reserva" (in spanish) and "procedi al pagamento" or "conferma prenotazione" in italian, would be a better translation. Furthermore, I've seen in a video of Mews University, that this button was "ir al pago" in spanish and I wonder why it got changed.
    Thank you!

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  4. Just as retailers do so, it would be great to track individual customers leaving the checkout process and to be able to send "abandon cart" emails.

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  5. Possibility of adding links into room description so are hyperlinked and in that way guest has the possibility to see whole photo gallery, 3d presentation or the address of the apartment on googlemaps for example .

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  6. We need to send automated booking-modification emails triggered based on data updates that may affect the stay cost: dates, rates, room types, number of adults, children... and for which the subject is clearly mentioned as a Modification confirmation email

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  1 comment  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add traditional Chinese translation in the system. (for example the mail templates)
    Now we only have simplified Chinese in the translation.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  8. The hotel has integration with a loyalty program. It would be useful, if the reservation could be found by the loyalty number.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  9. Promotional / discounted rates are not displayed in correct order. If a Promotional / discounted rate is based on "BAR - % discount" then it should display in the same order but it's displaying second best discounted vs Promotional / discounted rate.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  10. Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.

    We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.

    We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    in progress  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  11. 19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We started working on your feature request and an iOS version of Kiosk will be available soon. Once released this will enable you to use the Kiosk app on Apple devices.

  12. Confirmation en 1 fois d'un séjour 2 nuits avec 2 prix différent

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  13. Required field for making a reservation. The tab company or Agency should be required to be sure that your reports are correct.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  14. The aim is to use bigger device (with bigger screen), so it is visible in the lobby and also it increases the user experience.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Kiosk  ·  Flag idea as inappropriate…  ·  Admin →
  15. When you send a quotation to a custom email address, the guest will not be able to see their proper quotation, this is only possible when you send it to their own email. They can not use the blue "confirm" button due to a bug in the system. Please have this fixed, it occurs many times that we have to send the quotation to another address.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    released  ·  2 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  16. Because of variation of spaces and types of clients, we want to introduce filters. This should speed up and make booking easier.

    Please, put your ideas related to this into comments

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  17. This email cannot be customized now, but I would like to be able to do so

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
  18. It would be great if a booker makes reservations for several guests, that we have several fields, instead of one guest field.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  19. The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

    There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

    Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  20. Currently when messaging a guest through the Mews Messages platform the full name (or whatever name is set in the employee's profile) is displayed to the guest. This is very uncommon and I don't know a single platform that provides the first and last name of a customer support employee. In addition we should be able to give our staff protection from any harassment they could receive as a result of this. As a temporary fix you can remove your last name from your employee profile but this isn't ideal.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!
    Good news! Because privacy of your employees is very important for us, from now, your guests will be able to see only the first name of employee who is replying in the chat.

    With the first name, communication still remains personal but does not expose any sensitive information about your employees.

    Have a great day and thanks for feedback you provided,
    Aneta, Navigator Product Manager

  • Don't see your idea?