447 results found
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Mews T&C's in local language
The Mews T&C's need to be accepted by the guest when making a booking via the Mews Distributor. These T&C's are in English, but some guest find that hard to read. It would be great to have this available in local languages.
9 votes -
17 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Reservation Confirmation Details
To be able to choose which fields are visible in the reservation confirmation. It would be great to uncheck some of the values, such as rate name or product for certain costumers, but currently you can only delete the entire row (reservation detail) which is not an option.
12 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Attach passport image at online check-in
Allow the guest to attach a copy of the passport at online check-in.
This feature would allow the guest to have a quicker check-in because the passport would be validated in advance by reception.
14 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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confirmation email for groups
The main booker of a company always wants to receive a confirmation email with all of the guest names now the main booker only sees a reservation number of all reservations
18 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Possibility to book without credit card for contracted companies
Making it possible for contracted companies, which have a voucher code, to make a booking without credit card guarantee. Such companies can usually pay on invoice or upon arrival.
To do so, Mews would need to allow mapping rates (and not only room categories) in Distributor.54 votesHello from the Mews product team. Unfortunately, we are not going to work on this request in short terms (3 to 6 months). Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
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delete members from message thread
We use the Mews messages for some internal announcements.
It would be great it there is an option to delete (internal) messages threads and to remove members from the thread.
5 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. [reason] Thank you for sharing your suggestions.
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Email Templates Based on Day Of Week Arrival (to inform about upcoming events)
The ability to send out customized emails based on the day of the week a guest is arriving.
As a hotel that offers different events and tours during the week, we want to be able to notify a guest prior to their arrival with information that is pertinent to their stay & experience only.
Ie:
Guest is arriving monday.
They get email telling them about Monday Night Event, Tuesday Day Event, Tuesday Evening Event.Guest arriving on Wednesday.
They get email telling them about Wednesday Night Event, Thursday Day Event, Thursday Evening Event.1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Show more info on restrictions to customer
Show "This period of stay requires a minimum of X nights" when minimum number of nights is required to book.
Or even better: show all room types that would be available if booking more nights.
INSTEAD of : No availability at all. This idea is basically an extension to: http://feedback.mewssystems.com/forums/918232-commander-pms/suggestions/36660946-show-alternate-availability-in-distributor178 votesHello. We are starting to work on better visualization of restrictions in Booking engine. We do not have estimated delivery yet, but we believe first small increments to release in April or earlier.
Your guest team.
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Signing Registration forms Digitally
Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.
171 votesHi Mewsers!
Guests can now sign digital registration cards in Navigator before arriving!Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
Aneta -
Automatic language recognition Distributor
DISTRIBUTOR landing page should be able to recognize language of operating system of guest trying to make a reservation
12 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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18 votes
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marketing opt-in at the online check-out
Proeprties are willing to have the Marketing subscription opt-in to be offered to the guests at the moment of the online check-out for the guests who did not subscribe to receive the marketing notifications at the check-in. Guest might change their mind during the stay
4 votes -
confirmation e-mail text
When sending a confirmation e-mail to booker I see strange information:
I see a line called "owner": owner of what. In most hotels there are guests staying in hotel, not owners.
Owner of what ?
Same "mistake" is seen in other languages.
Please allow that hotel changes widget or do keeping in mind that our business is about people and things. Thank you.11 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Bill Preview to (Property) Email
On the body of the email the guest receives, it would be good to change the signature line in the email. We would like to change “The Mews Team” to “AutoCamp Russian River”. Our guests don't know who "The Mews Team" is and it should default to the property name.
2 votesHi Robert,
thanks for your input. That makes sense! We put the property name to the signature. It should appear in production in the upcoming days.Have a great day,
Aneta -
Allocate the reservation to another room automatically if the room is not inspected
When I enter my last name and confirmation number and the room to which I am assigned is not ready, I get the error message that I should come back later. Better solution would be if the tablet can automatically reassign the guest into different room of the same space category, which is ready to be used.
15 votes -
Optional to fill out "Identity document"
It is not mandatory for many countries to have guests fill out "Identity documents". This is also the case for our hotel in Norway.
Plus we want to make it as easy and fast as possible for our guests to complete the online check-in.
Would therefore appreciate if it could be optional to fill out "Identity document" in the online check-in.
5 votesHi Mewsers!
Good news!
In Norwegian properties, Nordic nationals are no longer required to fill in Identity documents.We keep this required for the rest of the guests to comply with the Norwegian Immigration Regulations – https://www.regjeringen.no/globalassets/upload/jd/dokumenter/forskrifter/immigration-regulations.pdf.
Have a great day,
Aneta -
An option in mews payment when guests prefer not paying with credit card
Guests get a standard e-mail from mews that they have to fill in their credit card details, while some guests prefer to transfer the money or have paid through a channel as hotels.nl. Can we get an option to fill in if guests are paying with their credit card or otherwise, so not everyone gets the e-mail.
18 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Let the booker fill in the data of all companions
For properties with AutoCheck-in we need the booker to be able to fill in the data of all guests as some of them (old people and children) don't have email address to complete the compulsory data of the registration cards.
170 votes -
receive of copy of the confirmation when booking made on distributor
Receive of copy of the confirmation send to the guest when the booking is made on distributor
11 votesHello Mewsers,
Thank you for the feedback.
It is currently possible to receive a copy of the confirmation email when bookings are made from the Distributor. This functionality can be enabled in your stay settings by selecting the option “Order generates email”. You can use this option to trigger an automatic email notification for the relevant departments.
Should you have any questions or require more information about this functionality, please contact our customer care team.
We look forward to your continued feedback and suggestions.
Kind regards,
Aldair
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